「Unfortunately, our stay started very poorly. We discovered multiple red stains (possibly blood) on the bed sheets, duvet covers, and mattress sheet. When we reported it to reception, we were initially told there were no clean blankets or pillows available and that we should either use the stained bedding or sleep without them. Only later were replacement beddings found from another room.
To their credit, the hotel later apologized in writing and acknowledged that the situation was unacceptable,...
「Unfortunately, our stay started very poorly. We discovered multiple red stains (possibly blood) on the bed sheets, duvet covers, and mattress sheet. When we reported it to reception, we were initially told there were no clean blankets or pillows available and that we should either use the stained bedding or sleep without them. Only later were replacement beddings found from another room.
To their credit, the hotel later apologized in writing and acknowledged that the situation was unacceptable,...
Stella-Janice