I would say it was a disappointing stay at THE MURRAY.
Not too bad, but overall it's not up to 5* hotel level. It seems to be 4 stars to me.
-breakfast was fair compared to THE UPPER HOUSE (referring to selection).
-lovely interior design, the room is spacious.
-the bathtub is big enough for 2 people
-pillows are too soft = HELLO TO NECK PAIN
-there's always a long queue for check-in/out (but I can see they are trying their best to improve) ...however I have no clue why when I expressed to the staff that I need someone's help to carry one of my big bags to the room but ended up no one helped and I've done it by myself????
-complimentary bottle of water is a mainland China brand..no offense but I think at least I would prefer a bottle of BONAQUA or even VITA...