Tokamachi House of Light Hotels

"We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most important value that a service business should provide to us - hospitality. "

"No checkin staff, had to find cleaner and she didnt speak english or japanese,. Beds where 2 flat futons, heating doesnt start till 5pm, it was freezing in the building, internet doesnt work and towel was very small and thin, not for drying bigger bodies,had to go buy some towels kitchen is small microwave not as pictured, just 2 very thin futons,no heating"

"Staff were very friendly and helpful. Snowhouse is located close to Ishiuchi ski area and rental shops. "

"The staff were great & the room was what we paid for but we were not accustomed to sleeping on floor."

"great for weekend stay. best with friends and families. authentic japanese tatami style hotel. walkable distance to ishiuci ski resort. "

"Nice onsen, room and location "

"Very friendly staff. They accommodated all our needs. Thank you for the great stay!"

"The person that ran the inn was one of the nicest people I have met in my life, didn’t speak much English but she was very sweet"