Beautiful property, good service from staff- a couple issues with the room were resolved quickly. Disappointed with dining as the breakfast & dinner restaurant Harrison’s were closed for a private event the entire stay-we had to leave the property rather late in the evening to find dinner in the area. Would recommend planning for meals at the nearby waterway in the woodlands if leaving the property.
Bianca
於 2024 年 4 月住了 2 晚
10/10 優異
Tamera
家人同遊, 親子同遊
2024年4月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a room right by the pool and it was so convenient! Wonderful stay at a wonderful resort!!!
Tamera
於 2024 年 4 月住了 2 晚
10/10 優異
Juan
2024年4月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
All was excellent
Juan
於 2024 年 4 月住了 2 晚
10/10 優異
Beau
2024年4月15日
讚好:整潔度、職員與服務和住宿狀況
Excellent. Looking for ward to staying here in the future for a short stay-cay trip.
Beau
於 2024 年 4 月住了 1 晚
2/10 很差
Tevfik
家人同遊, 親子同遊
2024年4月13日
不滿:職員與服務、設施服務和住宿狀況
When I arrived to the hotel 5 hours ago
They did not manage to give me a room that I reserved then they offered me a different rooms that I do not accept one of which is handicapped,They told me that I can get a refund from expedia but when I called tue expedia customer service ,they did not accept what they did and charged me 400 $.
I do not know what to say ,Unacceptable Unethical and they destroyed my weekend plans ,All of family is still crazily angry to both
This unethical hotel and expedia who prefer not to suppor us for refund
Great experience and the worst customer desk that I have ever seen in my life ,Thank you for this awful experience