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赫梅爾斯-敦赫許凱富全套房酒店的評價

2.5 out of 5
赫梅爾斯-敦赫許凱富全套房酒店
320 Milroy Rd, Hummelstown, PA

評價

8.6

優異

10 分評分，優異；1000 則評價中有 483 則" "
8 分評分，不錯；1000 則評價中有 340 則" "
6 分評分，一般；1000 則評價中有 108 則" "
4 分評分，欠佳；1000 則評價中有 38 則" "
2 分評分，很差；1000 則評價中有 31 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

Tingting (中国)

还可以。
没有太多特别感觉，都是标准化的小城酒店。原谅我已经没有印象了。

10/10 優異

Taylor

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our room was huge and not what i was expecting which was really nice! The only reason i gave a star less for cleanliness is because i dropped something and had to grab it from under the bed and their was some food on the ground from the people before us i assume. There also was 2 workers who kinda rubbed me the wrong way but other then that i would recommend this place and would stay again!
於 2024 年 5 月住了 2 晚

10/10 優異

Felix

讚好：住宿狀況
於 2024 年 5 月住了 1 晚

2/10 很差

Chadd

伴侶同遊
不滿：職員與服務
The hotel manager Dan was unprofessional ..rude...non caring and disrespectful!!!. Teenagers kicked open my door as a prank and continuously ran through our hallway. Dan didnt care and nothing was resolved. No compensation given. When my girlfriend confronted him about the experience at checkout...he was rude and unprofessional. Kicked us out and threatened to call police. Whaaat!!!?? This man needs to be fired immediately. No company should have him as a manager. We will never go back to a comfort suite hotel again.
於 2024 年 5 月住了 1 晚

10/10 優異

Charles

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Andelis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El hotel es impecable, todo muy limpio; el personal muy amable y decente. Y lo mejor es que está cerca de todo (fácil acceso).
於 2024 年 4 月住了 2 晚

6/10 一般

Monica

親子同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
Nathroom needs updates. Dirty curtains and tub had ring around it. I didnt feel it was clean enough to take kids baths
於 2024 年 4 月住了 1 晚

10/10 優異

Dominic

讚好：職員與服務和住宿狀況
Very good
於 2024 年 4 月住了 1 晚

4/10 欠佳

Helio

於 2024 年 3 月住了 3 晚

10/10 優異

tanya

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice stay loved how it was close to everything but not in hustle and bustle
於 2024 年 4 月住了 2 晚
TJ 於 2024年4月16日的回應
Dear Guest,Thank you for taking the time to provide your feedback. We will use your comments to continually make improvements.

6/10 一般

Amanda

於 2024 年 3 月住了 2 晚

10/10 優異

Paul

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 1 晚
TJ 於 2024年4月9日的回應
Dear Guest,Thank you for your response and feedback.

10/10 優異

Sonia

於 2024 年 4 月住了 1 晚

4/10 欠佳

prabhat

家人同遊, 多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Went with family friends and kids, the property never mentioned about the pool was out of order, has to vacate next day. The kids fun ruined.
於 2024 年 4 月住了 2 晚
TJ 於 2024年4月9日的回應
Dear Guest, We apologies for the issues you had with the pool but due to a surge and short in the water heater we were advised to closed the pool by the pool company at the since Thursday. This was unintentional and we had to wait till a technician comes out and diagnosis an issue. We appreciate your feedback. Thank you.

8/10 不錯

Jeffrey (King of Prussia)

家人同遊
The staff were very ‘functional’ Not necessarily cold, but I was expecting a little more friendliness given they were in the hospitality industry. No issues with the hotel though- about 10 minutes from Hersheypark; access to Walmart about 2 miles away; Giant supermarket about 2.5 miles away. The area itself was undergoing some construction and roads were a little confusing, but the hotel was a standard 2-3* facility. Nice bonus was the warm breakfast options: scrambled eggs with sausage patties and links. Decent place overall.
於 2024 年 3 月住了 4 晚
TJ 於 2024年4月1日的回應
Dear Guest, Thank you for taking the time to provide your feedback. We will take your comments in consideration to continually improve our services.

10/10 優異

Mark

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
TJ 於 2024年4月1日的回應
Dear Guest,Thank you for taking the time to provide your review.

10/10 優異

Mira

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and quiet place. Rooms are spacey and comfortable. Great deal.
於 2024 年 3 月住了 1 晚
TJ 於 2024年4月1日的回應
Dear Guest, Thank you for taking the time to provide your feedback.

10/10 優異

Rachael

於 2024 年 3 月住了 1 晚

8/10 不錯

clayton f. magee

讚好：整潔度、職員與服務和設施服務
Your staff is very good and you should commend them. The facilities were average or above although they are starting to get tired. However your staff more than makes up for any deficit that might be noticied. I am handicapped, I appreciated that there was adequate parking for those of us whose walking is somewhat limited.
於 2024 年 3 月住了 3 晚
TJ 於 2024年3月25日的回應
Dear Guest,Thank you for taking the time to provide your feedback. We will use your comments to continually improve our services.

10/10 優異

Jiill

於 2024 年 3 月住了 1 晚
TJ 於 2024年4月16日的回應
Dear Guest, Thank you for taking the time to provide your feedback.

8/10 不錯

Josh

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
N/A
於 2024 年 3 月住了 1 晚
TJ 於 2024年3月25日的回應
Dear Guest, Thank you for your feedback.

8/10 不錯

Pamela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Entrance was not well marked. Missed it twice, arriving and coming back from dinner. Construction has made it very difficult to see the opening. Staff at the hotel were very nice, said hello and good evening. They were very helpful in dinner options also. Entrance and noise, were the reason for four stars instead of five.
TJ 於 2024年3月25日的回應
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 優異

Roxanne

讚好：整潔度、職員與服務和住宿狀況
The staff was super friendly. My room was more than sufficient and clean and everything was just more than i expected.
於 2024 年 3 月住了 1 晚
TJ 於 2024年3月18日的回應
Dear Guest, Thank you for taking the time to provide your feedback.

2/10 很差

JOY

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Was Def NOT as description. Dirty-mold in bathroom- run down..Wanted to leave as soon as I walked in the room. Expedia is definitely Missleading in their advertising. This is the SECOND time the accomodations were NOT as described on the web site.
於 2024 年 2 月住了 2 晚
TJ 於 2024年3月6日的回應
Dear Guest,Thank you for taking the time to provide your feedback. You were given the room type you booked for. Due to user error and the cheap rate, you chose handicap room, therefore, the room was the correct room type. We will use your comments to make improvements to our services.

2/10 很差

william

家人同遊
不滿：整潔度
We checked into this hotel went to our room unpacked sat on the bed and there were dried seamen stains on the sheets. Not stains that didn’t wash out stains that were not washed which means the sheets were not changed. This totally disgusted us. We called the front desk the girl was very helpful. Switched rooms the new room was ok. No hair dryer but wasn’t a big deal but by this time we were just grossed out
於 2024 年 3 月住了 1 晚
TJ 於 2024年3月5日的回應
Dear Guest, I apologize on behalf of our entire team to not meeting your expectation. As mentioned by the front desk attendant, please feel free to give a call when in area so we can accommodate your stay.

8/10 不錯

Brandy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Thank you nice and clean and close to Hershey attractions
於 2024 年 3 月住了 1 晚
TJ 於 2024年3月5日的回應
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 優異

Anna (East Stroudsburg)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
TJ 於 2024年3月13日的回應
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 優異

Lu

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Like this hotel. The breakfast is nice.
於 2024 年 2 月住了 1 晚
TJ 於 2024年3月5日的回應
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 優異

Tamra

讚好：整潔度和住宿狀況
The staff was friendly and the hotel was nice and clean. We enjoyed the breakfast.
於 2024 年 2 月住了 1 晚
TJ 於 2024年3月5日的回應
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 優異

Steven

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice and friendly staff and very clean didnt have not one problem at all and would be back again
於 2024 年 2 月住了 2 晚
TJ 於 2024年2月19日的回應
Dear Steven,Thank you for taking the time to provide your feedback. We will use your comments to continually improve our services. We will be glad to have you back in future.

10/10 優異

Philip

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly and attentive.
於 2024 年 2 月住了 1 晚
TJ 於 2024年2月19日的回應
Dear Phillip,Thank you for taking the time to provide your feedback. We will use your comments to continually improve our services.

10/10 優異

Justin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly and helpful. Rooms were very clean and did not have any kind of odor. Keep up the great work!
於 2024 年 2 月住了 6 晚
TJ 於 2024年2月19日的回應
Dear Justin,Thank you for taking the time to provide your feedback. We will use your comments to continually improve our services.

10/10 優異

Alice

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very kind staff and great breakfast for the kiddos with lots of options they loved making their own waffles. Room was spacious and well laid out.
於 2024 年 2 月住了 2 晚
TJ 於 2024年2月12日的回應
Dear Guest, Thank you for taking the time to provide your feedback.

8/10 不錯

renee

家人同遊
讚好：整潔度、職員與服務和住宿狀況
A clean getaway
It was very nice I like the location and the hotel seems to be of the newer variety. Breakfast was very good and hot. My family enjoyed the skinless sausage links. The hotel and parking lot were very clean and there were no signs of misuse.
於 2024 年 2 月住了 1 晚
TJ 於 2024年2月12日的回應
Dear Guest, Thank you for taking the time to provide your feedback about your most recent stay. We will use your comments to continually improving our services.

4/10 欠佳

Enchanta (Newark)

親子同遊
There was a lot of walking in the room above mine. I barely was able to sleep because of the constant stomping above me
於 2024 年 2 月住了 1 晚
TJ 於 2024年2月5日的回應
Dear Guest, Thank you for your feedback. We will use your comments to continually improve our services.

10/10 優異

Stephanie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
TJ 於 2024年3月13日的回應
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 優異

Christine

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
TJ 於 2024年3月13日的回應
Dear Guest,Thank you for taking the time to provide your feedback.

10/10 優異

Andre

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The young lady who checked me in was very nice, friendly, and fast. This is the fastest I've ever checked in at any hotel. Kudos to her for her professionalism and speed. Really enjoyed the morning staff as well - the guy working the desk and the lady who helped with breakfast. Overall, a wonderful stay!!
於 2024 年 1 月住了 1 晚
TJ 於 2024年1月23日的回應
Dear Guest, Thank you for your feedback. We use your comments to continually make improvements in our services.

8/10 不錯

Wan-Jung

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
TJ 於 2024年3月13日的回應
Dear Guest,Thank you for taking the time to provide your feedback.

4/10 欠佳

Robert

家人同遊, 多人同遊
不滿：整潔度和職員與服務
於 2023 年 12 月住了 1 晚

10/10 優異

Sarah

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We only stayed for one night, but we were really pleased with our stay! Our room was clean and nicely furnished. The continental breakfast was well stocked and maintained by staff. Check in and check out was quick and simple. I don't know if we will ever travel through the Hershey area again, but if we do, we'll definitely stay here again!
於 2023 年 12 月住了 1 晚

8/10 不錯

Sarah

於 2023 年 12 月住了 1 晚
TJ 於 2024年3月13日的回應
Dear Guest,Thank you for taking the time to provide your feedback.

8/10 不錯

Roxanna

於 2023 年 12 月住了 2 晚

10/10 優異

Myrna

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is a great value! It is clean and well-maintained. We traveled with two kids. While there, we enjoyed the pool and used the gym. Both are small but get the job done - gym and pool are clean and stocked with towels. The complimentary breakfast was amazing! They offer a good selection of food items.
於 2023 年 12 月住了 2 晚
TJ 於 2024年1月4日的回應
Dear Guest, Thank you for providing your feedback. we will use your comments to continually improve our services.

8/10 不錯

Kara

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Area around the hotel was under construction. There were restaurants within a few miles but nothing within walking distance. The air temperature in the pool area was very warm but the water was freezing!
於 2023 年 12 月住了 2 晚
Tj 於 2023年12月31日的回應
Dear Guest, Thank you for taking the time to provide your feedback. Appreciate your time.

8/10 不錯

Gayle

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good place for family stay
Bed was lumpy. Otherwise, this was a good experience. Breakfast was good. We had two rooms for our family. One suggestion, since check-out is at 11 AM, maybe open the pool at 9 AM instead of 10 AM.
於 2023 年 12 月住了 2 晚
TJ 於 2023年12月31日的回應
Dear Guest, Thank you for providing your feedback for your recent stay. We will take your suggestion in consideration.

10/10 優異

David

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms were clean and spacious. My 2 little ones had plenty of room to crawl around. The beds were comfortable the staff always really nice.
於 2023 年 12 月住了 3 晚
TJ 於 2023年12月31日的回應
Dear David,Thank you for taking the time to provide your feedback about your recent stay. Your satisfaction is important us.

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Diane

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

2/10 很差

jenny

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Extremely rude! The bed cover is bad and tattered. The bed sheets are not of the right size, so it came off all the time. So rude! I extended my stay because I was starting to be feverish. Called up to tell them that I extended through expedia. The indian owner came to the room to give us tissues papers as i refused housekeeping. Too ill. Later, the Indian owner threatened to call the police on us if we didn't change rooms while we had booked legitimately through expedia because they need the accesible room. And told us that it is our fault to book through 3rd party. When i told them that we were too sick to move with fever, they didnt care and wanted to call the police on us. It's my fault. I didn't read the reviews on them. Look at the bad reviews. They are crazy! I am a platinum member for expedia and a diamond member of Delta. Never write a bad review and never been to a comfort inn that is this bad. It's incredible that the Indian owner (who refuses to give us his name) encourages such bad behavior. Comfort inn should not lend their name to them. It's an embarrassment to the brand. They don't have customer service in mind and talked vvv rude!. ITS INCREDIBLE THEY CAN STILL BE IN BUSINESS while there are so many competitors around them. I never write a bad review. But this time, I must. To warn others. I will escalate this to the comfort inn management and Expedia. I will never ever stay w them. Not worth the feeling of not being welcomed. Such bad bad behavior
於 2023 年 12 月住了 1 晚
Sam :) 於 2023年12月23日的回應
Thank you So much for taking the time to give feed back. You made your first night reservation for 1 king handicapped room, which was available for the first night of your stay. You then extended on expedia and did not book a handicapped accessible room as non were available. You booked a normal king suite. You then refused to move for a handicapped guest who had booked the room in October. If you indeed needed the handicapped room - no problem. However being able bodied your disregard for those with handicapped is shameful. This is a simple issue, you have been banned from our property and we stand with ADA and any one with special needs. Have a happy and healthy holiday season.