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"Cypress Lakes resort is brilliantly located. The room we were in was just a little dated and tired (especially the bathroom) but still fine and comfortable. Having two single beds put together for the bed was also just a little unexpected. But the one thing which brought the rating down to 4 rather than 5 was that when we put the airconditioner on we started sneezing. On checking the filter within the unit is was completely opaque with dust - so it hadn't been cleaned in a LONG time - potentially years. We mentioned this to front desk who said they were in the process of getting them cleaned - but for it to have been left this long between cleans was really not acceptable - it's an immediate health problem once the filter is left uncleaned for this long. So, overall really good, but this was a significant dropped ball on cleanliness."

"Great room and nice and clean. Very peaceful location."

"Fantastic view of Newcastle Beach. The hotel was well appointed, check in was excellent, the room and bathroom was spotless and the staff were very welcoming. Overall, great experience and will definitely stay there again."

"The property is in a good location and the rooms were comfortable. We had a few small issues and chatted to reception and these were rectified very quickly. The only issue I found was the limited communication regarding the current building works on site which resulted in the impact on onsite parking and road changes based on Main roads works around the location. Would certainly stay again."

"Clean well appointed room "

"Good facilities, friendly staff and food options."

"Parking was easy and secure. Room was clean."

"Was the room service it very bad and the room it’s not clean specially the bathroom "

"The location of this Wyndam Property on Shoal beach is great. A parking spot was given to us. Wifi worked well, the room was functional. The kitchen was fine. however, the bathroom window opened and there was a walkway. There were kids that played outside of it so it was not priviate. Also I paid for an ocean view. the room we had sat very far back on the proprety so the view was very limited. From the living room there was a large building to view. I had to step way out on the patio to see the bay. The people at the reception were very nice ad helpful. there are good place to eat and drink very close tot he property and on the property."