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“Check in process made difficult with lack of communication - no towels - shower broken ”

“Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This……

“The room was good for our need and as a studio apt it was very well equipped. Bedding and towels very clean but room needed some extra cleaning in corners and shower plug and bathroom fan definitely in need of a good clean. Location very central for Ramsey but entrance their archway very tight”

“Some of the dishes in the drawers were dirty and the house smelled lightly of mildew downstairs. We loved the nearby playground and park. ”

“We liked the house. I would recommend to buy new pans especially the frying pans. And we misses something to make coffee. ”