“Terrible experience from check-in to check-out. I paid extra for a Junior Suite with Pool View, but was initially given a room overlooking the parking garage with only the tops of pool umbrellas visible. This was not what was advertised. My booking showed 18 photos of the room I paid for, none of which resembled the room we received. When I questioned it, the front desk said, "The pictures are just pictures," and claimed the hotel was fully booked.
After I insisted this was false advertising……
“Terrible experience from check-in to check-out. I paid extra for a Junior Suite with Pool View, but was initially given a room overlooking the parking garage with only the tops of pool umbrellas visible. This was not what was advertised. My booking showed 18 photos of the room I paid for, none of which resembled the room we received. When I questioned it, the front desk said, "The pictures are just pictures," and claimed the hotel was fully booked.
After I insisted this was false advertising……
Mandy
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