克拉拉SPA 酒店 | 每晚可低至 HK$105

「This is a great hotel with excellent staff. The cottages were excellent, spacious, well spread out and located in a beautifully manicured gardens amidst dense forest. The staff is professional, pleasant, effective and very courteous. The food at the venue is excellent. The facilities at the hotel are great. The view point at the hotel is mesmerising. The only downside is the road leading to the hotel - it is dire. This needs urgent attention. I will not hesitate to go back to this excellent...

「I took this hotel to meet with my two school friends from Muvattupuzha for a maximum of two hours evening time. Hotel was nearly empty. Had one of the worst experience in my life. Staff are terrible....front desk guys were worst and indifferent.. I checked in at 5pm and vacated at 7pm. Took another hotel Kabani , with much more facilities and wonderful staff and paid less money. I wanted to write more but i think it is waste of time.
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「Very bad service 」

「The front desk staff was good, the breakfast was excellent and tasty. Two issued I had was there was another group that was playing loud music near us and it was bothering us as we were trying to put the kids to sleep. We also had a issues where the staff was suppose to deliver a case of water we brought and they delivered it to the wrong room. They replaced it with a case but just two small issues. Overall good experience and would stay again if going through the area. 」

「Behaved like a new hotel, tried to over price pre booked room stating peak season. Rushed check out resulting in forgetting a wrist watch. Over priced lunch buffet which is not value for money. With a kid in tow unnecessary rush created for check out, checked in an hour late, hotel key card was disabled leading to room not getting open to speed up check out. Made guest wait to check if room amenities were in working condition, meaning guests were not trusted.」