Information Centre Semmering Railway

I think the hotel is more focussed on style than substance. They are losing the essence of customer context in lieu of creating a perceived style quotient which too is failing as they overlook basic necessities of a stay. The breakfast is average. We stayed in The Balcony room as we were downgraded from the Velvet suite since their Aircon was malfunctioning. The hotel did not consider it important to inform us of this critical change before arrival. The room for 2+1 was limited space with inefficient design and the room didn't have any support for bags. They did offer us a few free coupons for drinks and dessert which was kind of Madeline at the front desk. But the coordination with the restaurant being unaware of such coupons was visibly absent. Though the location is excellent. The rooms are very clean and the interior decor is mix of modern and contemporary giving a good fusion.

This is a lovely little boutique hotel, thoughtfully designed and in a great location—central, but a little off the beaten path.

The room was clean, great interior. The staff was very helpful and welcoming. Great neighbourhood 😊