「The hotel staff was very friendly the whole time; we really enjoyed our stay. We stayed in one of the condos because it was what was available; the rooms are a bit old and it feels a bit dusty, but we saw some of the villas and it can be seen that they are in much better condition, besides that some accept pets.
The lake is nice, there is a beach area, we were in the kayak that the hotel provided us with (they have several options to tour the lake, some included in the hotel, others at an...
「In our Expedia profile we have requested 1st floor. No 1st floor rooms were available, which is fine until they tell us there is NOT an elevator!! We are senior citizens with health issues, if what is listed on our profile is not available, we should be notified before booking so we can go elsewhere. This is not acceptable Expedia! And, perhaps the hotel should include on their website that they don't have an elevator!」
「With Breakfast everything was out of order and tables were all dirty. Hotel staff was sitting behind front counter talking guest had to go ask for things including the omelettes that were kept in the freezer. When booking a room for 6 guestst they only include 4 wristbands the others you need to purchase. Staff in the waterpark was inconsistent one day my grandson was ok you use the big water slide being a 1/2 to short. The next day it was a no. He can't go down them.」