"We stayed for 1 weeks over Christmas and New Year’s. Overall, it was excellent. Majestic resort chains never disappoint. But, I found Mexican resorts have better service. The staffs are extremely friendly and they do go above and beyond to make you feel welcomed and comfortable. They are all smiling and in great spirit. The place is spotless. When we arrived, the resort was much more quieter. We stayed at the Club 18+ plunged pool section. It has couple of Members Only lounges, an exclusive pool and lots of other things. The resort has 6 a la chart restaurants, 4 of them is based on 1st come 1st serve. French and Japanese need in advance reservations. We went to all restaurants and it was great. The buffet is excellent. I cannot find any flaws or problems. Everyone was friendly and professional. Nobody expects you to tip, you get the exact same service with or without tipping.
Our butler Enrique was fantastic and always kept in touch. He made sure we are having a great time and taken care of. Our made Angelica made sure our rooms (we had 2 side by side rooms) are well done and she did do a fantastic job. She even came twice a day. Both fridges were filled daily and we had coffee makers and kettle in both rooms. The rooms are spacious and adequate for 2 adults. The plunge pool was amazing! We would hang out there after lunch. 24/7 room service was awesome. Jose and Raul at the steakhouse were super friendly, funny and professional. We had a great dinner there.
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