Staff was very friendly and accommodating. Not sure why this is rated exceptional though. Overall I would say it was almost exceptional because of the staff, price and clean comfortable bed. With that said though, I was not too impressed by the cleanliness of the rest of the room. The window curtain was dirty as well as the shower curtain. The tub was not that clean, ended up spraying it down and scrubbing it, so I could take a hot bath, btw, awesome hot water, it lasted even after the tub was full. Some of the wash clothes were stained, at least I hope that is what it was. The floors were dirty but I don’t think I ever found a hotel where they weren’t. Thank goodness it wasn’t carpet, I was able to do a semi mop with paper towels. The baseboards could use a coat of paint and lay off all, the door looked as though it was kicked in at one point. The bottom of it was warped inward and you could see daylight coming in. But it securely locked. I would recommend this place, the overall value was worth it.