鹿特丹杜松子酒博物馆附近酒店

“Wir haben den Aufenthalt wirklich genossen, super modernes und sauberes Hotel in hervorragender Lage. Freundliches Personal und Kostenlose Heißgetränke den ganzen Tag. Das Bett war wirklich bequem und das Zimmer geräumig und ansprechend gestaltet. Allerdings haben wir unser Zimmer im Erdgeschoss, als sehr hellhörig empfunden. Die Zimmertür hat Geräusche der Haupttür und der Lobby durchgelassen. Dies hat unserem Aufenthalt jedoch keinen Dämpfer verpasst - wir kommen gerne wieder.”

“房間太舊,門鎖都壞的,酒店有汽車充电站,但不是免費,”

“The overall of the hotel is great and highly recommended. The only thing need to improve is: shampoo, show gel and hand wash were 3 in 1 and they had been used by previous customer and no one to re-fill whatever in the shower room or the hand wash place outside the toilet. Therefore, please prepare your shower gel and shampoo if you going to choose the hotel.”

“Ok”

“房間寬敞，離車站不算遠，步行約10分鐘內。 有附早餐是個很不錯的優勢，簡單的麵包跟水果、優格，提供出門遊玩的旅人能量出發一天的旅程。 房間雖然有些許灰塵，但還算整潔，可惜在最後一天的新毛巾有污漬，像拿去擦過排泄物，令人失望。 ”

“房间太小了”

“房間整潔，電車站地鐵站非常近，步行可到市中心，地理位置非常好 原來早餐是麵包併盤，因家人想食熱食，問職員可以給我們轉餐單內的食物，味道好好，,尤其是磨菇”

“I'm living in the pods. Ventilation could be improved.”

“We stayed for one night prior to cruise departure. The staff were helpful, friendly. All room and amenities spaces were clean and neat. When we thought that we'd left something behind, all email responses were quick and helpful. The hotel was within walking distance to food, activities, and the cruise ship pier.”

“Front desk is not as warm compared to the stays in other hotels. Location is quite convenient! ”

“Self-check but the staff are very laid-back :) Many times there is no one at the lobby to serve. Coffee machine is shut down in the lobby. Sparkling water is just normal still water. There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a……

“接待員不太友善，木無表情，只有兩位侍應早餐處提供友善服務。 所謂河景房，只是房角一處看到。 房間有異味，要開窗及空調除味。 清潔工人求其清理房間，有－次沒有加添清潔液！ 唯一好處只是免費泊車。 城市税好似與 Hotels.com的廣告不相同。”

“房間衛浴都非常乾淨舒適，櫃檯人員也都很親切～還可以免費寄放行李”

“staff is soooo rude. i booked twin beds, but they just gave me a double bed, refused to help me out,said i didnt book twin room. i insisted, they even asked me show my booking.i showed them, they still said no ! untill i asked them show me whats the message that they got from hotel.com, they finally gavet me a twin room with a black face!”

“早餐很好. 唯一可讚的是我們早机到了,準備到酒店安放好旅行箧後等15：00回來辦理登記入住,當時早上九點左右,職員說有房間現在可以登記入住,我們起出望外,十分開心的. 入住兩天沒有特别問題的,在第三天及第四天由於我們大約每天15：30至16：00左右會回酒店稍作休息的習慣,回到房間仍未有執房,便联給客服,就好快安排執房算了.第四天回來同樣時間回來,都是未有執房,再次联络客服說接錯了這是餐廳,故此我的伴侶便到前台找她們理論,當時一位女職員的態度有點兒不認真笑着對我們的投诉,由於我們的英文能力沒太好,我站在一旁看到覺得她有點兒歧視我們.噪得很久,有另一個男職員就幫手说的事今天太多房間要清潔故遲了。 在我的立場看每間酒店應該是安排好足夠的職員做的,不是太多客人入住房間就遲遲都未執好的.難道客人晚上22：00回來看見仍未清潔房間,要客人無奈要接受不清潔的道理嗎？ 這一點酒店應該是值得重事的及改善. 酒店的旅客入住你們管理層應是知道的而是作出安排人手.不是隨便算吧的. 作為一間很有名氣的酒店應該是認真處理每件旅客提出意見。作出改善.對所有的旅客開心的旅程.最後祝酒店每天客似雲來.”

“House keeping wasn't doing good. Didn't refill the toilet paper and shampoo. Sometimes didn't replace the towels even they were on the ground. Sometimes didn't even come in the room for cleaning.”