HUALUXE Jing'an hotels

"The property is clean and in a great location, the communication was a bit difficult,"

"Hotel was decent, nothing special. Breakfast was ok - not fresh for sure. I was there for 1 week and it was the same everyday, I could tell it wasn't fresh. Only fresh thing was the guy making egg omelette. Surprisingly hardly anybody at the hotel spoke English. Very difficult to communicate, I didn't expect it as you would expect a high end hotel to. I personally wouldn't pay all that money to come here again, would rather pay less/half and go elsewhere. It was my 1st time in China/Shanghai. If I had of known it would be been like that then I would have rather stayed elsewhere and saved some money. As I've mentioned it wasn't anything special."

"Btrakfast as normal taste and less choice"

"The hotel staffs were extremely helpful and nice! Especially the doormen were super nice with the taxi and handling the luggages. When we called Didi, they talked to the Chinese drivers and explained everything. The hotel was very close to the Yu garden and the metro station."

"I loved the room and the room cleaning service"

"Staff was amazing, they really did their best to accommodate us. Concierge was excellent as well. I think the highlight of our trip was the tennis court availability. Even though it was raining the days we wanted to play tennis, we loved that the option was there for us. The tennis court is outdoors"

"Room has smell of smoke, staff always seems very occupied with their computer instead of greeting guests in front of them. Breakfast was quite simple with limited selections."

"At first, they tried to Palm off an old, moldy, tiny room which was not the room we had reserved. Finally, after we complained and made ourselves clear, they moved us to the type of room we had confirmed. It was okay the first night, but the second night they moved in a noisy family right next door at 2:00 in the morning. The husband and wife were shouting back and forth to each other in the hallway and the kids were screaming. I had to go downstairs in my pajamas to find somebody to complain. One of the staff, perhaps the night manager, came up and continued to say "sorry, sorry sorry". I told her that sorry didn't help. I said that the main reason when books a hotel room is to SLEEP and that we were very tired from traveling and needed to get our sleep. I told her I was nearly 80 years old and very exhausted. She explained that they were full up but would move us the next day. For the last 2 days, we did have a nicer room in a quieter section of the hotel. But frankly, that even reflects more poorly on them, since that is the room they should have given us in the first place. Will not recommend and will not stay there again. They did give us a small discount in an effort to compensate us for our trouble. I'd like to be able to write a better review, but the bottom line is you only get one chance to make a first impression and our first impression remains terrible."

"Location is good, everything is there- food, shopping, even massage!"