It feels very unfortunate to write this review but I can't understand how this is rated nearly 5 star, when it’s not even close, based on our experience.
We read the rental agreement (prior to arriving) and list of expectations (upon arrival) so we knew the guidelines very well. We followed all the rules EXACTLY so we didn't do anything wrong and could get our Security Deposit refunded.
The rules state that you will be charged for stained laundry. We went to purchase washcloths/towels the morning after we arrived so we didn't accidently stain any of the ones that were provided. While away, I received a text message stating that the brooms needed to be pulled in off of the walkway because of a fire hazard. (We didn't place the brooms where they were, they were left as-is.) Funny thing is, there was not one smoke detector mounted in the unit. Every smoke detector was physically pulled. The place absolutely reeked upon arrival. The closest I could come up with for the potential odor was possibly the kitchen disposal. We bought air fresheners. The light switches/fixtures are labeled incorrectly/don’t work/are unpredictable. The water pressure is seriously lacking – this should be emphasized exponentially. Rust in shower and at kitchen sink. The washer and dryer are severely dated – fill a container with water to catch the lint/lid doesn’t close properly. We NEVER left food out, took the garbage out regularly, and cleaned dishes immediately after use. Unfortunately, FIVE huge cockroaches visited us during our stay! This made us feel incredibly dirty and even angry! It does get very warm in the loft, and since you're not supposed to leave the air conditioning running during the day, your only source of relief are the fans. The fans were low budget and dirty so they didn’t perform well. Two lights in the loft were burnt out. The mattress is firm but you could feel the coils in it. A picture can tell a 1000 words - there’s also a 1000 words it CANNOT tell you and they may be UNFAVORABLE!
Compliments I can give because I feel that credit is due where deserved! The unit does have extremely hot water(!), a decent hairdryer, is a quick walk to Turtle Bay and short drive to North Shore beaches/towns.
The property manager is very nice but that cannot take away from the fact that the place needs some TLC/investment or the pictures/description of the unit should not make it seem like it’s upscale/ultimate/5 star.
Cared for it like it was ours!!!