"Everything was perfect and wonderful except for the push to partake in a timeshare presentation. Luckily my husband pushed back and refused to attend. This was my only complaint."
"I had a short but great stay. The room was clean and comfortable, the pool area was lovely, and it was in a great area. Staff was very helpful and friendly, and I was able to store my bags in the morning after check out and return that night to get them with no issue. Would definitely stay again!"
"The condo was very nice and clean; with all you needed to enjoy the stay. The only issue we had was that the toilet had a leak at the base and caused the bathroom floor to be wet. We did let the office know but it was not fixed by the time we had to leave. We solved the problem by wrapping a beach towel around the base on the toilet."
"Beautiful complex and views from the room. The unit we stayed in was a bit dated but clean. Only downside was the bed was very old and uncomfortable so we had to buy a foam topper which we then had to leave there rather than travel home with it."
"Was terrible communication tried to get ahold of them to switch my reservation to correct island. No one got back to me. They still charged me for the stay. Terrible customer service. Would not recommend outrigger. Sheraton on Kauai was way better. Cleaner, amenities were nice. Would highly suggest the Sheraton over any outrigger. They put a bad taste in my mouth will never reserve with them again couldn’t even assist me in switching a reservation to one of their other properties. As well the property on Kauai had flood damage. My room smelled like mold and mildew. The floor was soaked. Terrible experience. "
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