Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
While the location is excellent, serious cleanliness and maintenance issues significantly impacted the quality of my visit.⦁The dishes, utensils, and cookware had clearly not been washed properly. The stove was extremely dirty and appeared neglected for quite some time. I had to run the dishwasher for all dishes, cookware, and cups; which is unacceptable for a vacation rental!⦁The coffee maker was filthy, and the filters provided were stained. It was evident that this equipment had not been cleaned or replaced after the previous guest.⦁There was hair throughout the unit upon arrival, including on the floors, in the tub, and on the bathroom walls. This suggested that housekeeping skipped essential cleaning steps and failed to properly sweep, vacuum, or sanitize the space.⦁The carpet and couch in the living area were stained, worn, and appeared to have not been deep cleaned in a long time, giving the condo an overall unkept and neglected appearance.⦁The air conditioning units were extremely loud. One unit was not working upon arrival, and the bedroom unit operated on a 4 hour timer, which disrupted sleep. Additionally, the sliding door beside the bed opens directly to an exterior walkway where children frequently ran at night. This could pose a safety concern, if it were a solo female guest.When I contacted property management to address these issues, the representative repeatedly spoke over me and focused more on what the front desk staff downstairs had told me; despite them not being affiliated! I felt completely dismissed. He then placed me on hold and ultimately disconnected the call, which was unacceptable! Although he later left a voicemail offering to send housekeeping, I had already begun cleaning myself, and given the condition of the unit, I did not feel confident in their service. Photos are available upon request.Overall, considering the price point and the reputation of Maui Sunset; the
