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基林胡德堡區燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
基林胡德堡區燭木套房酒店 (IHG 旗下酒店)
2300 Florence Rd, Killeen, TX

評價

7.6

不錯

10 分評分，優異；138 則評價中有 51 則" "
8 分評分，不錯；138 則評價中有 38 則" "
6 分評分，一般；138 則評價中有 23 則" "
4 分評分，欠佳；138 則評價中有 11 則" "
2 分評分，很差；138 則評價中有 15 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

7.2/10 

設施服務

7.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Marin

於 2024 年 4 月住了 1 晚
YPENCE 於 2024年4月23日的回應
Thank you for your positive review, and thank you for choosing the Candlewood Suites!

10/10 優異

Shawanda D

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff and amenities were very accommodating!
於 2023 年 11 月住了 4 晚

10/10 優異

henry

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚

2/10 很差

Robert

於 2023 年 7 月住了 1 晚

10/10 優異

Latrice

讚好：整潔度和住宿狀況
Initial customer service honestly wasn’t that friendly or that great. Upon leaving Ms.Giselle and the gentlemen at the front were all smiles and super friendly. This by far is the cleanest room I have ever stayed in!! I inspect facilities for a living, I had an extremely hard time finding anything. Very clean and well taken care of!! Would definitely stay here again for the cleanliness and design is the room alone! Large Tv and tons of great cable!!
於 2023 年 5 月住了 1 晚
Candlewood Suites Killeen/Ft. Hood Team 於 2023年6月13日的回應
Latrice- Thank you so much for taking the time to let us know that you enjoyed your stay with us. I am so glad we were there for you!Enjoy your adventures and travel safely-

10/10 優異

Roger

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great staff, nice rooms and it was quite!
於 2023 年 4 月住了 9 晚
Killeen Hotel General Manager 於 2023年4月21日的回應
Thank you, Roger for the kind words. It was lovely to have you with us and hope to see you again soon!

8/10 不錯

Cynthia

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 4 晚
Candlewood Killeen Fort Hood team 於 2023年4月7日的回應
Thank you for the good review, Cynthia! I am so glad we were here for you. Safe Travels-

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 8 晚

4/10 欠佳

Tommie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Stay. Haven’t got my deposit nor the amount that was charged to original card at check in(used a different card to check out). Please contact Hotel manager in regards to this situation
於 2022 年 5 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚

10/10 優異

Natasha

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good place. Will book again.
於 2022 年 5 月住了 1 晚

10/10 優異

Barb

於 2022 年 5 月住了 4 晚

6/10 一般

luke

讚好：職員與服務和住宿狀況
不滿：整潔度
於 2022 年 5 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 3 月住了 1 晚

4/10 欠佳

Julianne

於 2022 年 3 月住了 1 晚

10/10 優異

Luis (Sugar Land)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice staying
於 2022 年 1 月住了 1 晚

10/10 優異

Sherman

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very quiet the way I like it
於 2021 年 12 月住了 7 晚

8/10 不錯

Carolyn

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly but not all advertised services offered
I booked this particular hotel because the shuttle service advertised on their website. I arrive at the airport on to find out there is not shuttle service, and I am stranded. I had to get a taxi and was out $60 I had not plan on it. Very frustrating!
於 2021 年 12 月住了 1 晚

10/10 優異

Mickie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service from a very friendly and helpful staff. Newly renovated rooms.
於 2021 年 11 月住了 1 晚

6/10 一般

FRANCIS G

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Room was fine but shower valve was reversed so it went from HOT to COLD and did not match the valve plate’s hot / cold indicators. Wi-Fi was spotty. TV channels lacked some basic channels….AMC, comedy, HLN/CNN, and PBS was intermittent
於 2021 年 7 月住了 9 晚

8/10 不錯

Zahira

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The employees were great but the hotel
於 2021 年 3 月住了 7 晚

2/10 很差

真實旅客

家人同遊, 親子同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Everything was poor i wouldn't recommend this hotel to anyone
於 2021 年 2 月住了 2 晚

4/10 欠佳

真實旅客

於 2021 年 1 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚

6/10 一般

真實旅客

商務旅客
讚好：職員與服務
不滿：住宿狀況
於 2020 年 10 月住了 1 晚

2/10 很差

Jarred

不滿：住宿狀況和客房舒適度
i didnt get tge room booked it was a suite with bedroom and i got a double bed single room, small as hell for the price
於 2020 年 9 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 9 月住了 3 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Easy
Second time staying while on business. Easy check in and good location
於 2020 年 7 月住了 6 晚

6/10 一般

Candlewood (Killeen, Texas)

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
No fleas is a good thing. A lot of noise from renovation upstairs right on my head woke me up and gave me headache. When we called the front desk, she said it was in the website. Not a very nice response. Because of that, I will not go back in your hotel.
於 2020 年 3 月住了 2 晚
Holiday Inn Killeen Team 於 2020年4月27日的回應
Dear Valued Guest, We apologize for the lack of empathy shown by our team mate. The rest of us wish we were there to assist you as you experienced the noise created by the renovations crew. We request you to please give us another chance and we will make sure we win your confidence back. Once again we are truly sorry!! With Gratitude Holiday Inn Killeen Team

10/10 優異

Al (Killeen )

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel, staff very efficient, had no problem with room clean well taken care of would recommend a friend to stay
於 2020 年 3 月住了 1 晚
Holiday Inn Killeen Team 於 2020年3月6日的回應
Dear Valued Guest, It is a wonderful blessing for us as we got to hear back from you! Thank you for the awesome praises. Your words are powerpack of encouragement which generate tons of happiness and joy. We are what you make us, and our hard work gets rewarded when we find out that you had a happy stay! Thank you for all you do and thank you for choosing us. We thank you for recommending us and if you have a chance please do come see us again. With Gratitude, Holiday Inn Killeen Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 2 晚
Holiday Inn Killeen Team 於 2020年3月6日的回應
Dear Valued Guest, Thank you for rating us a big 5/5. We appreciate the feedback along with the unspoken assurance that we get to see you again. Our best wishes are with you always. Gratefully, Holiday Inn Killeen Team

8/10 不錯

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room very clean and spacious. Staff ver friendly and helpful
於 2020 年 2 月住了 1 晚
Holiday Inn Killeen Team 於 2020年3月6日的回應
Dear Valued Guest, We thank you for choosing us for your stay in Killeen. We are glad that you liked our rooms and the hospitality shown by our team. We enjoyed serving you and will look forward to the next time around. Till then, be well!! Sincere Regards, Holiday Inn Killeen Team

4/10 欠佳

Deis

親子同遊
不滿：住宿狀況
Property was under construction and did not have the room type i reserved available and attempted to substitute for a room the size of a closet. Very disappointing holiday travel night.
於 2019 年 11 月住了 1 晚

6/10 一般

Trish (Dallas)

家人同遊
讚好：整潔度和職員與服務
Pet friendly Close to freeway and Post Kitchen area was convenient
於 2019 年 7 月住了 1 晚

2/10 很差

真實旅客

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Had no clean towels my whole stay, my family and I had to switch rooms due to no cable in room, gave both of us a handicapped room. Desk clerk told me to return towels, and get fresh ones, never happen the whole time I was staying. My brother had to clean his own room just to move in quickly, no type of housecleaning staff. Manager at front desk was very rude, didn’t try to help in any type of way. Front desk clerk was very short with us, when only we was asking for the simple things for our room. My and my sister room had garbage built up, odor in room, due to front desk manager told us, they only clean once a week, and since I am only staying a short time, our rooms will not be clean at all. I DON’T RECOMMEND THIS HOTEL TO ANYONE, AND WILL NOT BE USING TRAVELOCITY TO BOOK ANY FLIGHTS OR HOTELS ROOMS IN THE FUTURE. VERY VERY, UNHAPPY AND DISSAPPOINTED WITH THIS HOTEL, AND HOTEL SERVICE, AND STAFF. Ps, the ice maker in my room wasn’t working, and the air condition in my sister’s room was making a lot of noise, and again mention it to the front desk manager, which she brush us off, to tend to other guest that was staying longer then us.
於 2019 年 5 月住了 3 晚

8/10 不錯

Torrence (Portsmouth, VA, USA)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Any issue that came up they were very quick to react to fix it. Felt very welcomed and would stay again if in the area.
於 2019 年 4 月住了 3 晚

8/10 不錯

Payton

讚好：整潔度、住宿狀況和客房舒適度
Frustrating at first, but they did fix everything.
Our overall stay was nice! It was very convenient to have a stove top, toaster, and fridge in the hotel room. Everything was clean, the room was comfortable to stay in. Everyone was nice. It is in a very convenient area of town, next to other hotels, HEB, food and dining, Walmart all within a 2-5 minute drive! Our only problem was with check in. My daughter and I were meeting my Husband and her father for a weekend stay (He is Military) We arrived first and checked in. We literally spent 30 minutes trying to get two room keys that opened our door. Our daughter has to do Nebulizer treatments every 4hrs, she is sick and 11 months old. That wasn’t even a reason for them to speed up and fix the problem. The hotels main master key worked on our door multiple times as they let us in and out for luggage. The last time we needed in to do a Neb TX we waited 11 minutes outside our hotel door for them to let us in. At the 30-45 minute mark the maintenance man came and changed the entire door handle for a new one and we got two working keys. What I don’t understand is how their master key, that looks just like the room keys I was given, worked to let us in multiple times when I went in and out for luggage? But they somehow couldn’t get us a working key until they changed the entire damn doorknob and why this wasn’t addressed until 45 minutes in. Other than a frustrating check in with room keys and a very noticeable sick baby, everything was fixed and our weeeknd stay was perfect.
於 2019 年 4 月住了 2 晚

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
Needs improvement
Walked in and the recliner was broken, not a big deal but didn’t want to be stuck with a bill for a recliner that my family hadn’t even touched. Went to shower and the drain was down due to also being broken. The room maybe should have been taken out of service for these couple small repairs.
於 2019 年 4 月住了 1 晚

6/10 一般

Kelly

讚好：職員與服務
Great Service
於 2019 年 3 月住了 1 晚

2/10 很差

John

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Did not clean the room did not have no clean towels they did not bring no clean towels to me to the room had to go to the front office to get clean towels after I brought them dirty towels to them
於 2019 年 3 月住了 1 晚

2/10 很差

John

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Will never stay at a cadlewood suites motel again
Did not clean room no new towels had too take old towels down to the office to get new ones front office rude and not caring
於 2019 年 3 月住了 1 晚

2/10 很差

Simon

不滿：整潔度、職員與服務和住宿狀況
매우 불친절, 관리상태도 엉망. check-in도 3시 정각이 지나야 해줌. 청소도 안해줌.
於 2019 年 2 月住了 2 晚
Candlewood Suites Killeen 於 2019年2月14日的回應
Thank you for taking the time to leave us your feedback. We will review your comments with our management team and use it to improve. We appreciate you staying with us and hope to show you our improvements from your feedback.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We liked that it was close to the family were in town to visit. Nice outside, the interior was clean as well as the room. We always greeting when we come in or as we were leaving.
於 2019 年 2 月住了 2 晚

2/10 很差

真實旅客

讚好：整潔度
不滿：職員與服務和住宿狀況
The clerk was by herself for the first night on Christmas night She clearly didn’t know anything about the place and couldn’t help me with any questions She had multiple difficulties getting Lee checked in She was sweet she just didn’t know what she was doing. First I discovered the ice machine wasn’t working and there isn’t an ice machine I had to prompt her to look in an empty room to get me some ice
於 2018 年 12 月住了 1 晚

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean, quiet stay!
This hotel is nestled amongst a bunch of other that appears to be frequented by traveling soldiers. The hotel was clean and the staff was very helpful! What the don’t list on the web site is that you can get breakfast vouchers and go next door to the holiday inn and eat for free!
於 2018 年 11 月住了 2 晚
Area Director 於 2018年12月4日的回應
Andrew, Thank you for your feedback. We look forward to seeing you the next time your travels bring you to the area.

4/10 欠佳

Em (Killeen, Tx)

家人同遊, 伴侶同遊
不滿：整潔度
Carpet ripped up, stains on pillow cases, got locked out of our room and had to go back downstairs to fix it. It was very underwhelming considering most Candlewoods are nice. Definitely not worth the prime.
於 2018 年 11 月住了 2 晚
Area Director 於 2018年11月27日的回應
EM, Thank you for your feedback we will look into these matters immediately.

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
They didn't give me the room I paid for.
於 2018 年 11 月住了 1 晚
Area Director 於 2018年11月13日的回應
We apologize for the inconvience ypu experienced during you stay.

8/10 不錯

Rico (Austin, Tx)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel, service was great, parking, & breakfast.
於 2018 年 9 月住了 1 晚
Area Director 於 2018年9月26日的回應
Rico, Thank you for the great feedback. We look forward to hosting you again.

6/10 一般

真實旅客

不滿：職員與服務和住宿狀況
Didnt not like the leaking toliet, sink was disconnected in bathroom. Mediocre water. Always cold. Drippimg shower head, leaving water on floor.
於 2018 年 9 月住了 3 晚
Area Director 於 2018年9月26日的回應
We take matters such as these very seriously. Thank you for your feedback.