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"Friendly staff"

"This location is rather nice. Clean, quiet, comfortable with luxurious details such as high cealings and spacious rooms. Well maintained with little to fault. Room HVAC works well with full control over climate settings. Windows can be opened for thoes who like fresh air. Real glasses provided. Bathroom has door located between a vanity sink area with large mirrors and shower and toilet in a sperate room. Nice feature for couples. There is no continental breakfast offered but the onsite restaurant offers a lovely full breakfast menu and has fine dinning options for lunch and dinner. Starbucks located in the lobby. Close to shopping, dinning and entertainment options. There are a few things one could nicpic over, such as the scent used in the lobby was a little too strong. Some of the LED bulbs in the room were not desinged for the dimmable lamps they were used in, Curtains would blow open while the AC is on, had to hold them down with a towel. Some of the lamps used thoes super blue/white bulbs which is fine for the garage but not in the bed room. All in all I would say this is a fine location that offers stylish comfort with good amenities."

"Great hotel, nice big spacious room. Spotlessly clean, looked very new. Big comfortable bed and great shower. Indoor pool, fast friendly check in. Great location "

"Close to st Jacobs market"

"Excellent customer service, clean environment, good facility and a spacious parking lot"

"Everything was in excellent condition and the breakfast was outstanding. "

"The HVAC unit in my room was not working properly. Staff was not able to resolve the issue. Room was tidy and staff were friendly enough"

"Very nice hotel, close to the venue we were going. The staff was helpful, parking was available even for a full size pickup. The restraunt was clean, and the menu has something for everyone. The staff and the manager were very professional. Will stay again on our next visit to Kitchener"

"Well appointed rooms, lousy sport team guests. Hot tub was good, would be nice if there was a sign to indicate the frequency that it turns on. The lousy guests were in the hallways in the wee hours drinking and being loud. "