Thank you very much for your excellent rating. We are truly pleased that you were satisfied with our restaurant. Your valuable feedback is an encouragement to us and will be used for future improvements. Our entire staff will strive to provide an even better experience for our guests. We sincerely look forward to serving you again. Please do not hesitate to let us know if you have any requests or observations. Once again, thank you very much for your stay.
10/10 優異
KING TO
2024年2月22日
讚好:整潔度、職員與服務和住宿狀況
酒店設計非常靚非常整潔
KING TO
於 2024 年 2 月住了 2 晚
Oriental hotel Kyoto Rokujo 於 2024年3月2日的回應
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay. Our team works hard to provide the best possible service, and it's gratifying to know that we met your expectations. If there are specific aspects of your visit that you found particularly satisfying or if there's anything we can do to make your future stays even better, please let us know.We appreciate your positive feedback and look forward to the opportunity to welcome you back for another great experience. Thank you for choosing our services!
10/10 優異
真實旅客
2024年2月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 2 月住了 2 晚
Oriental hotel Kyoto Rokujo 於 2024年3月2日的回應
Thank you very much for your perfect score of 10 out of 10!We are thrilled to hear that you had an excellent experience during your stay. Your feedback is invaluable, and it motivates us to continue providing the best possible service.We appreciate your positive comments on the hotel's exterior and room ambiance. Regarding your concerns, we will certainly take them into consideration for future improvements, including the placement of electrical outlets and the provision of tissues.If you have any further suggestions or specific preferences for your next visit, please feel free to share. We look forward to the pleasure of welcoming you back for another outstanding stay. Thank you for choosing our hotel!
8/10 不錯
Kin wing
2024年2月13日
A litter far from station
Kin wing
於 2024 年 2 月住了 2 晚
Oriental hotel Kyoto Rokujo 於 2024年3月2日的回應
Thank you for your feedback.We appreciate your input regarding the distance from the station. We understand that convenience is crucial for our guests, and we apologize if the location was not as convenient as you expected.Your feedback is valuable to us, and we will take it into consideration as we continually strive to enhance our services. If there's anything specific you would like to share or if you have suggestions for improvement, please feel free to let us know.We hope to have the opportunity to welcome you again and provide an even better experience in the future. Thank you for choosing our services.
10/10 優異
CHUN HEI
多人同遊
2024年1月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
方便
CHUN HEI
於 2024 年 1 月住了 3 晚
Oriental hotel Kyoto Rokujo 於 2024年1月18日的回應
Thank you very much for your perfect score! We are thrilled to learn that you had an excellent experience. Your feedback means a lot to us, and we are delighted to have met your expectations. If you have any suggestions or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back in the future!
8/10 不錯
GARY
家人同遊
2024年1月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Value for money , the hotel vibe is good. 15 mins walk distance to Kyoto station.
Highly recommended.
GARY
於 2024 年 1 月住了 2 晚
Oriental hotel Kyoto Rokujo 於 2024年1月18日的回應
Thank you for your wonderful review! We're delighted to hear that you found our hotel to be a good value for money and enjoyed the positive vibe. Your recommendation is greatly appreciated. We understand that the 15-minute walk to Kyoto Station may be a consideration, and we're glad to know it was still convenient for you. If you have any specific feedback or suggestions for improvement, feel free to share. We hope to have the pleasure of welcoming you back in the future!
10/10 優異
Danny
2024年1月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Danny
於 2024 年 1 月住了 1 晚
Oriental hotel Kyoto Rokujo 於 2024年1月10日的回應
Thank you so much for giving us a perfect 10 out of 10 rating! We are truly honored and thrilled to hear about your outstanding experience with us.Your positive feedback is incredibly motivating for our team, and we're delighted to know that we were able to provide you with a top-notch stay. If there were specific aspects or highlights of your visit that stood out to you, we would love to hear more about them.We appreciate your support and the opportunity to have been a part of your positive travel experience. Should your plans bring you back to our area, we would be absolutely delighted to welcome you again for another fantastic stay.Once again, thank you for your kind rating and for choosing our services. Safe travels, and we hope to see you again soon!
8/10 不錯
真實旅客
2023年12月23日
讚好:職員與服務
Nice location, others are just okay.
The building looks fancy and location is nice, but there are issue in many details.
真實旅客
於 2023 年 12 月住了 2 晚
Oriental hotel Kyoto Rokujo 於 2023年12月24日的回應
Dear guest, thank you for taking the time to share your feedback with us. We appreciate your positive comments about the fancy appearance of the building and the nice location. However, we are concerned to learn about the issues you mentioned regarding the details.To better address your concerns and improve our services, we would appreciate it if you could provide more specific details about the issues you encountered. Your satisfaction is important to us, and we want to ensure that your next visit exceeds your expectations.Please feel free to share more information or contact our guest services directly so that we can address any specific issues you may have encountered. We value your input and look forward to the opportunity to enhance your experience in the future. Thank you for choosing our hotel.
10/10 優異
Vincent
2023年12月11日
Vincent
於 2023 年 12 月住了 2 晚
ORIENTAL HOTEL KYOTO ROKUJO 於 2023年12月13日的回應
Thank you so much for taking the time to leave a perfect rating and share your wonderful feedback. We are truly honored to receive such high praise from you.It's delightful to hear that you had a comfortable and enjoyable stay with us. Your satisfaction with our services and facilities is our ultimate goal, and we are thrilled to know we achieved that during your visit.We appreciate your support and hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We value your input and look forward to serving you again.Warm regards,
10/10 優異
eve
2023年12月9日
eve
於 2023 年 11 月住了 6 晚
ORIENTAL HOTEL KYOTO ROKUJO 於 2023年12月10日的回應
Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. It's truly rewarding to know that our rooms and services met your expectations.Your positive feedback inspires us to continue providing outstanding service. We look forward to welcoming you back in the future. If you have any questions or specific requests, please feel free to let us know. Once again, thank you for choosing our hotel and for taking the time to share your positive review!
8/10 不錯
ho leung
家人同遊
2023年10月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
ho leung
於 2023 年 10 月住了 1 晚
Oriental hotel Kyoto Rokujo 於 2023年11月1日的回應
We appreciate your valuable feedback.We are pleased that our guests have given us a rating of 8, but we also see this as an opportunity to further improve on how we can improve. We will work to make your stay more pleasant based on your comments.Your feedback is very important to us and we hope we can help you have a better experience. We look forward to welcoming you back again. Thank you very much.
10/10 優異
Chi Wai
2023年10月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Chi Wai
於 2023 年 9 月住了 2 晚
The Hotel Staff 於 2023年10月12日的回應
Thank you for taking the time to submit this review! We are very pleased to receive a perfect score. It is our goal to provide a great stay for our guests and we will continue to strive to maintain that level of excellence.We look forward to welcoming you back and hope to see you again soon.
8/10 不錯
Ka Ying
家人同遊
2023年8月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location is bit far away from JR station. Need to transit by bus. But otherwise all terms are perfect
Ka Ying
於 2023 年 8 月住了 2 晚
The Hotel Staff 於 2023年8月19日的回應
Thank you for your feedback. We appreciate your input regarding the distance from the Kyoto station. While we understand that transit by bus might be required, we're delighted that you found all other aspects to be perfect. We hope to continue providing you with a wonderful experience in the future.Best regards,
Thank you so much for taking the time to share your revew.Once again, thank you for choosing our hotel, and we eagerly await the chance to welcome you back in the future.
6/10 一般
On Yi
家人同遊
2023年6月4日
讚好:職員與服務
不滿:整潔度
The room don’t have any tissue for us to use and the laundry machine is very dirty
On Yi
於 2023 年 5 月住了 4 晚
オリエンタルホテル京都六条 於 2023年6月28日的回應
Thank you very much for choosing Oriental Hotel Kyoto Rokujo from among many hotels. Thank you very much to all the employees. However, we sincerely apologize for the tissue leak in the room and the coin laundry not being cleaned due to our inadequacies. In order for our customers to spend their time without any defects, we will not neglect to check the daily cleaning and inventory.
8/10 不錯
YILIANG
2023年4月7日
YILIANG
於 2023 年 4 月住了 2 晚
オリエンタルホテル京都六条 於 2023年5月25日的回應
Thank you very much for staying at Oriental Hotel Kyoto Rokujo. Thank you again for taking time out of your busy schedule to give us your evaluation. Thank you very much for staying with us.
Thank you very much for staying at Oriental Hotel Kyoto Rokujo. Thank you again for taking time out of your busy schedule to give us your evaluation. Thank you very much for staying with us.
8/10 不錯
See Wai
2022年12月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hôtel décoration is nice. Room size is good. Staff are helpful. Good value for money. Breakfast is a bit expensive. Hotel is not too close to tube station or bus stop. Not recommend if travellers carry big luggages.
See Wai
於 2022 年 12 月住了 3 晚
Oriental Hotel Kyoto Rokujo 於 2022年12月16日的回應
Thank you very much for having stayed at Oriental Hotel Kyoto Rokujo.It is our greatest pleasure to realize that you were satisfied with our service. and thank you very much for your valuable feedback for the price of breakfast.We will continue our effort to provide the best service for our guests, and are looking forward to your next visit.
Best hotel we’ve been to so far on our month long trip, clean, affordable, great options nearby, amazing staff
Sem
於 2024 年 5 月住了 2 晚
10/10 優異
Krista
2024年5月15日
讚好:整潔度、職員與服務和住宿狀況
They were professional and kind.
Krista
於 2024 年 5 月住了 2 晚
10/10 優異
Ha
多人同遊
2024年5月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff are very friendly and respectful.
Ha
於 2024 年 4 月住了 3 晚
ホテルスタッフ一同 於 2024年5月12日的回應
Thank you very much for your kind words! We greatly appreciate your feedback. Providing excellent customer service is our top priority, and we're thrilled to hear that our staff's friendliness and respectfulness made a positive impression on you. We'll continue to uphold these standards to ensure every interaction with our team is a pleasant one. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!
10/10 優異
Federico (Brooklyn)
家人同遊
2024年5月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best breakfast in Kyoto. Unfortunately, like all Japanese hotels, what they consider to be a "twin" bed is really a single bed for the rest of the world. I managed to get decent beds for my family for a reasonable upgrade fee. From now on that will be our room in Kyoto (if available of course).
Federico
於 2024 年 5 月住了 4 晚
ホテルスタッフ一同 於 2024年5月12日的回應
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the breakfast during your stay in Kyoto. We understand that bed size preferences can vary, and we're glad we were able to accommodate your family's needs with a reasonable upgrade fee. It's wonderful to know that you found a room arrangement that works well for you, and we'll do our best to ensure it's available for your future visits to Kyoto. If there's anything else we can do to enhance your experience or if you have any special requests for your next stay, please feel free to let us know. We look forward to welcoming you and your family back again soon!
6/10 一般
Yukiko
2024年5月7日
讚好:職員與服務
Yukiko
於 2024 年 5 月住了 1 晚
ホテルスタッフ一同 於 2024年5月8日的回應
Thank you very much for your perfect score of 10 out of 10!We are delighted to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We will continue to strive for excellence in our services to ensure that every guest has an outstanding stay. If you have any questions or special requests, please feel free to let us know. We look forward to serving you again in the future. Thank you once again for your perfect rating!
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.
4/10 欠佳
Go
2024年4月27日
讚好:整潔度
不滿:職員與服務
Go
於 2024 年 4 月住了 2 晚
ホテルスタッフ一同 於 2024年5月8日的回應
Dear Guest, Thank you very much for taking the time to provide us with your honest feedback regarding your recent stay. We take your comments very seriously and will use them as an opportunity to improve our services.
8/10 不錯
Leigh
2024年4月24日
Leigh
於 2024 年 4 月住了 5 晚
8/10 不錯
Farnoush
家人同遊
2024年4月19日
讚好:整潔度、職員與服務和住宿狀況
The hotel are clean, but the rooms were a bit stuffy.
Farnoush
於 2024 年 4 月住了 2 晚
ホテルスタッフ一同 於 2024年5月8日的回應
Thank you for your feedback. We're glad to hear that you found our hotel to be clean. However, we apologize if you found the rooms to be a bit stuffy. We understand the importance of providing a comfortable environment for our guests, and we will look into ways to improve the ventilation in our rooms to ensure a more pleasant stay for future guests. Your comments are valuable to us as we continuously strive to enhance the quality of our accommodations. We appreciate your input and hope to have the opportunity to welcome you back for a more comfortable experience in the future.
10/10 優異
Charlene
多人同遊
2024年4月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great access to many bus lines
Charlene
於 2024 年 4 月住了 3 晚
ホテルスタッフ一同 於 2024年5月8日的回應
Thank you for your kind review! We're thrilled to hear that you enjoyed our neighborhood's proximity to transportation. We strive to provide our guests with a convenient and enjoyable experience, and it's wonderful to know that we succeeded in meeting your expectations. Should you have any future travel plans in our area, we'd be delighted to welcome you back. Please feel free to reach out if you need any assistance or recommendations for your next visit.
10/10 優異
Christopher
2024年4月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall the hotel was very nice, but there were some obvious areas where cleaning had been missed. Bathroom was well presented, but the gap between the seat and the head of the toilet had a lot of dirt and hair in it. The lower parts of the walls had shoe scuff and the carpet could do with a clean. Other than that a top hotel and great staff.
Christopher
於 2024 年 4 月住了 6 晚
ホテルスタッフ一同 於 2024年5月8日的回應
Thank you for taking the time to share your feedback with us. We're delighted to hear that overall, you found our hotel to be very nice and that you appreciated our great staff. However, we sincerely apologize for any cleanliness issues you encountered during your stay. Your comments regarding the cleanliness of the bathroom, walls, and carpet have been noted, and we will address these areas promptly to ensure a more pristine environment for our guests in the future. We strive to provide the highest standards of cleanliness and service, and your feedback helps us to improve. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Thank you for choosing our hotel.
2/10 很差
Cheryle
家人同遊
2024年4月16日
不滿:整潔度、職員與服務、設施服務和住宿狀況
We stayed in room 211 classified as a superior room! There was nothing superior about it. The bathroom sink was in the entry way next to the entry door. With dark lighting in this area. So if you wanted to put make up on there was inadequate light. The actual bathroom was narrow and no mirror in there. The bedroom was narrow and walls were dirty. Scuff marks and what not on the walls. And the bed runner at the foot of the bed was stained. We moved to a deluxe room 2 days later which was an improvement but I paid more for the a superior room. Do they not know the meaning of superior? The customer service was lacking as well. Attention to detail was not practiced at this hotel, running out of toilet paper, and amenities in the lobby. This hotel has improvements to make and should not be rated 9 as they advertise on the registration counter. This hotel is not recommended.
Cheryle
於 2024 年 3 月住了 2 晚
ホテルスタッフ一同 於 2024年5月8日的回應
We deeply regret to hear about your disappointing experience during your stay in room 211, which was classified as a superior room. It's unacceptable that the room did not meet the standards you expected, especially given its classification. We apologize for the inadequate lighting in the bathroom entry area, the narrow bathroom space without a mirror, and the cleanliness issues you encountered, including the dirty walls and stained bed runner. Your feedback regarding the lack of attention to detail, such as running out of toilet paper and amenities in the lobby, is concerning and will be addressed with our team to ensure such oversights are rectified promptly. We understand your frustration and disappointment, particularly given the higher cost associated with booking a superior room. Rest assured, we take your comments seriously, and we will work diligently to address these issues and improve our services and facilities. We sincerely apologize for failing to meet your expectations and for any inconvenience caused during your stay. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.
2/10 很差
Cheryle
2024年4月15日
不滿:整潔度、職員與服務和住宿狀況
I booked room 211 which was described as supreme. It had futons, double twin occupancy. The bathroom sink was in the entry way outside of the narrow bathroom and shower area. Lighting in the entry was was dark. There was a long wood cabinet counter in the bathroom area which could have been set up for use i.e. better lighting and a mirror but was not. The bedroom walls were dirty from luggage scuffs and what not. After 2 nights we moved to a deluxe room which was an improvement from the supreme! Go figure. Staff had some language barriers but it was the lack of customer service that was most disappointing. They also were slow to maintain the 1 lobby bathroom. We stayed in the hotel for 8 days and got a real good feeling and full experience of the hotel and staff.. I would not recommend this hote.
Cheryle
於 2024 年 4 月住了 5 晚
ホテルスタッフ一同 於 2024年5月8日的回應
We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. It's disheartening to hear that the room you initially booked did not meet your expectations, especially with regards to the layout, cleanliness, and functionality of the amenities provided. Your feedback regarding the lighting, bathroom setup, cleanliness, and staff service has been duly noted, and we will address these issues internally to ensure improvements are made. We understand the importance of effective communication and customer service, and we regret any language barriers or delays in addressing maintenance issues that you encountered. Please know that your comments will be shared with our team for further training and improvement. We're glad to hear that moving to the deluxe room provided some improvement, but we understand that it doesn't fully compensate for the initial inconveniences you faced. We truly value your feedback as it helps us identify areas where we need to focus our efforts to enhance the guest experience. Again, we apologize for falling short of your expectations, and we hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing these concerns to our attention.
8/10 不錯
roberto
家人同遊
2024年4月15日
讚好:設施服務和住宿狀況
不滿:整潔度
Buona struttura ma pulizia insufficiente
roberto
於 2024 年 4 月住了 4 晚
ホテルスタッフ一同 於 2024年5月8日的回應
We apologize for the inconvenience caused by the inadequate cleaning. We will instruct our cleaning staff to immediately remedy this issue to ensure the comfort of our guests. We will work to ensure that similar problems do not recur in the future. We sincerely look forward to serving you again.
10/10 優異
Jane
2024年4月12日
Jane
於 2024 年 4 月住了 2 晚
ホテルスタッフ一同 於 2024年5月7日的回應
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.
10/10 優異
Daniel
家人同遊
2024年4月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent Hotel over all. Location was great. Staff were friendly and helpful.
Daniel
於 2024 年 3 月住了 2 晚
ホテルスタッフ一同 於 2024年5月7日的回應
Thank you so much for your the 10-star rating! We're thrilled to hear that you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again in the future.
4/10 欠佳
KATHRYN
2024年4月11日
不滿:整潔度和職員與服務
KATHRYN
於 2024 年 4 月住了 5 晚
ホテルスタッフ一同 於 2024年5月8日的回應
Dear Guest, Thank you very much for taking the time to provide us with your honest feedback regarding your recent stay. We take your comments very seriously and will use them as an opportunity to improve our services.
10/10 優異
Andrew
2024年4月11日
Andrew
於 2024 年 4 月住了 3 晚
ホテルスタッフ一同 於 2024年5月7日的回應
Thank you so much for giving us a perfect score of 5 out of 5!We are thrilled to hear that you had a wonderful experience during your stay.