La Crescenta Hotel with Pool

"Staff was not friendly and not very helpful."

"staff was really nice and helpful we loved the food at the cafe , definitely recommended we stay for our trip to universal studios and was convenience really close . "

"Everything is fine except the location of our room wherein you cannot see anything in the window but wall of other establishment. No breakfast included as well."

"The service here is terrible!! The valet was never there when I pulled up. I waited over 10 mins each time. They seem to care more about people eating at the rooftop restaurant more than they do their actual guests. At check in, no one asked me to help with my bags. I also paid for late check out, 50 additional dollars to check out at 3:00 pm, which love that they have that option. However, the next day I got stuck in the elevator because my key stopped working. I couldn’t go up and for some reason the “door open” button was not working. I had an overall terrible experience. The rooftop pool views are amazing but the service absolutely sucks!"

"Yvonne went above and beyond to make our nieces birthday so special. It was a surprise us being there and she worked with us to make it memorable. Thanks to all the staff! Would stay there again in heartbeat!! "

"I stayed for a week with my adult daughter. We both felt safe and comfortable at this hotel. The rooftop bar with pool and night time skyline was fantastic"

"The room was clean and tidy and the beds were very comfortable."

"Staff wad ok"

"P"