Urbana Labyrinth Hotels

"Check in was smooth. Hotel staff very friendly. We really enjoyed the evening snack and cocktails. The breakfast was really nice. We would definitely stay at this hotel chain again."

"The staff were the rudest people I have ever met. They would constantly interrupt me. I spent over 8 hours one way to visit this university, and my trip was completely ruined by the rude staff here. They aggressively told me that I have checked out late when I was almost certain I had another day in my reservation at the time. I wished only to talk over complications with my reservation, but they were aggressive and claimed that I paid for 2 nights but actually only will receive one. They demanded I leave without talking to them about extending my stay.They took an extra night's worth of money and forced me to leave the morning after taking an 8 hour journey to get there. They ruined my trip and the hotel currently refuses to discuss any of this and claim no wrongdoing whatsoever. I calming called to discuss this situation and the front desk hung up almost immediately."

"No hot water, unable to shower! "

"All elements of service and facilities were excellent"

"The rooms were very clean, and smelled amazing. I highly recommend this hotel! "

"The room was not clean the rugs had blood on the rugs, towels had stains and beds wasn’t neat had lumps"

"Needed a quick stop on a 10 hour drive. This hotel was clean, quiet, and comfortable. The staff were nice. The hotel was fine. A pretty standard hotel breakfast. "

"Everything was good. Lady in the morning didn’t seem to happy I woke her up to check out."

"Awesome and very clean"