「My child left behind a teddy bear he had since he was a baby in the room and I called to check if I could come by to pick it up (I live 2 hours away) and the front desk and cleaning staff were not helpful at all. They said they would check if it was turned in and that items left behind would get locked up and no one had access to them. I called every day for 4 days in a row to see if I could get an answer as to if it was found & no one could give me an answer until the last day I called they...
「This is the worst hotel, pls don’t book them from Expedia, I searched walnut, the walnut shown Walnut Creek to me, so I booked them, but I found it is wrong when I double checked, called them and left many messages for them, nobody answered, and I asked Expedia to negotiate with them, this hotel still didn’t intend to refund my money, so this hotel is really scammed 」