2/10 糟糕
Aly
与家人出行
2019 年 12 月 23 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Denied booking require refund
Although my booking was paid for but it was denied and rejected.Primal hotel at your advertised address doesn’t exists.it was relocated to completely another place 3 km away.they collected my Printed booking and denied any booking.when about to leave they offered me a place in another unknown place 4km away but on the basis I had to pay more ch higher price.
I urge you to refund my money to my account credit card.
The taxi driver took me to another hotel in Victoria island and I had to pay another 1600 dirham for 5 nights
Highly appreciate your support to refund me my money.
I have the receipt of the new hotel paid only in cash in Victoria island.
I tried to get hone call you but I can’t nsumed my money but no luck
Aly
2019 年 12 月入住 5 晚