"Mr Ugur Yeniova, respresentative at counter are doing perfect job there. He has warmest smiling, friendly attitude and initiatively offering assistance to guests he encountered.
Very effective management
Very outstanding personnel
Very good choice to stay !!"
"It's really terrible experience ever, the receptionist is rude(male), the bed have food here, the pillow dirty and have hair, I can see they definitely didn't clean up the bed. It's really disgusting and totally not worth 4 stars. "
"Neuchatel City Hotel certainly is improving. It can be better.
1. Although there is a 3-steps stairs at the lobby, having a ramp will certainly help.
2. Housekeeping can be further improved. I believed some housekeepers are very serious in their task some are just getting by. For two days, no refill for my coffees capsules.
3. I find that Hotel.com choices of rooms in Neuchatel City are very limited. More can be done in between to have availability for bookings. Especially the double large rooms with fridge.
4. Thanks to the team for their efforts to ensure guests comforts. Thanks for the fan. "
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