Deceptive status of the amenities. Not all were operational. Non-responsive staff. Housekeeping didn’t show up until late in the day. Difficulty getting vehicle from mandatory valet. Overpriced menu options. Location was beautiful, but a disappointing experience for what is supposed to be an elite level property.
JAMES
於 2025 年 6 月住了 3 晚
10/10 優異
Amy
2025 年 6 月 15 日
Amy
於 2025 年 6 月住了 1 晚
10/10 優異
Alycia
2025 年 5 月 27 日
讚好:整潔度、職員與服務和住宿狀況
Alycia
於 2025 年 5 月住了 2 晚
10/10 優異
Emma
2025 年 5 月 1 日
Emma
於 2025 年 4 月住了 3 晚
6/10 一般
Jeremy
伴侶同遊
2025 年 3 月 31 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We came for our 15th wedding anniversary. This would be my 26th Ritz Carlton I've stayed at. For some reason the price point was doubled for the time we selected to stay. Everyone was really nice. The staff was great but I definitely have some grievance. When I checked in I let them know it was a special day for us. I'm a gold bonvoy Marriott member and I'm use to getting upgraded upon arrival. I was told the property wasn't at capacity, but would be later because of the snow. The front desk manager said they gave me an upgrade...but the room was 30 rooms away from the elevator and small. Usually at the 5 star hotels we stay at for our anniversary celebrations they have flowers, cards, candy etc .. comp'd awaiting our arrival. We didn't get anything special like that and I felt slighted. Especially paying over 2k for two nights when the prices now are 500-600 nightly (for this time last week). The thing that made me most upset was upon check in we were told by the front desk that there was a shuttle that goes into Truckee. That it was free by the hotel..... Come to find out it's one man whose the driver for the hundred of people staying at the resort. We waited over 2 hours at one point to get back to our room. It was snowing and I understand it takes time to go up and down the mountain. But seeing this is a 5 star property....you expect more than the average accommodations. The driver was great but you can tell he was overwhelmed and being pressured by the hotel to hurry up.
Jeremy
於 2025 年 3 月住了 2 晚
10/10 優異
Corey
2025 年 2 月 25 日
讚好:整潔度、職員與服務和住宿狀況
Corey
於 2025 年 2 月住了 3 晚
10/10 優異
Tobie
2025 年 2 月 15 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tobie
於 2025 年 2 月住了 4 晚
8/10 不錯
Alla
家人同遊
2025 年 2 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
All over is good, but you have to pay for every single step. If you want to seat at fire pit, you should book it and pay a lot of money. All fire pits were reserved, but for 3 days i didn't see and single person seating there.
Alla
於 2025 年 1 月住了 2 晚
10/10 優異
Adriana
家人同遊
2025 年 2 月 4 日
讚好:整潔度、設施服務和住宿狀況
Muy bonito hotel , ideal para una escapada a esquiar
Adriana
於 2025 年 1 月住了 4 晚
10/10 優異
Lester
2025 年 1 月 20 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lester
於 2025 年 1 月住了 2 晚
10/10 優異
Anthony (Toronto)
2025 年 1 月 17 日
Anthony
於 2025 年 1 月住了 3 晚
10/10 優異
Rachael
2025 年 1 月 15 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Worth every penny, just go and enjoy
Worth every penny.
Rachael
於 2025 年 1 月住了 3 晚
10/10 優異
Lisa
家人同遊
2025 年 1 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ski and ski out of the NorthStar
Lisa
於 2025 年 1 月住了 3 晚
10/10 優異
Suna
家人同遊
2024 年 12 月 27 日
讚好:整潔度和職員與服務
The staff and service were excellent, and we had a great time. There was a leak in one of the faucets in the bathroom (both handles) which flooded the counter and ruined some make-up materials. Only that was negative.
Our room number was 579
Suna
於 2024 年 12 月住了 1 晚
10/10 優異
calvin
2024 年 12 月 26 日
讚好:整潔度、職員與服務和住宿狀況
Loved the Christmas setup and programs
calvin
於 2024 年 12 月住了 3 晚
6/10 一般
Ko
家人同遊
2024 年 12 月 2 日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Great location and rooms, poor service
I would like Ritz Carlton to work harder to improve their guest services past the surface level. We had several issues with their various guest services. We had to call twice, then actually walk down to the concierge to ask for the third time before we got some extra towels. The property has a ski/snowboard boot locker of sorts on the lobby floor - the apparent purpose is to minimize their guest walking around in their ski wear - and they had almost misplaced my snowboard boots and went scrambling around 20 minutes to find them. This ended up costing me some early morning time on the slopes. Their obligatory valet is not great, taking around 20 minutes to get my car. When we were checking out, we called ahead for bell service but they never arrived. Look, it’s nice that there is staff all over the property greeting their guests and I appreciate their courtesy; but you are working with bunch of Silicon Valley engineers who are paying attention about some work being accomplished. I appreciate the politeness, but I wish that they would look into improving their guest services that deliver more tangible results.
Ko
於 2024 年 11 月住了 2 晚
10/10 優異
Amanda-Abundio
家人同遊
2024 年 11 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I can’t praise the staff enough, some of the best we’ve ever encountered. Extremely personable and attentive. Everyone went above and beyond! Gorgeous hotel and room. Amazing amenities.
Amanda-Abundio
於 2024 年 11 月住了 2 晚
10/10 優異
Brenda
2024 年 9 月 13 日
讚好:整潔度、職員與服務和住宿狀況
The place was beautiful
Brenda
於 2024 年 9 月住了 3 晚
10/10 優異
Jennifer
2024 年 9 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Jennifer
於 2024 年 9 月住了 2 晚
10/10 優異
Li
2024 年 9 月 2 日
Li
於 2024 年 8 月住了 4 晚
8/10 不錯
Cindy
2024 年 8 月 2 日
讚好:整潔度和職員與服務
The staff went above and beyond, from house keeping to the front desk, very professional and caring.
The bummer was one of the options to eat meals was under construction.
Cindy
於 2024 年 7 月住了 2 晚
6/10 一般
Teri
多人同遊
2024 年 7 月 22 日
讚好:整潔度和客房舒適度
不滿:職員與服務
Small balconey
It was so small you could not even walk out on it.
Teri
於 2024 年 7 月住了 1 晚
10/10 優異
Byron
2024 年 7 月 17 日
Byron
於 2024 年 7 月住了 3 晚
10/10 優異
Hung
家人同遊
2024 年 7 月 14 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent services. Highly recommended for anyone or family