"I'm disabled and when I called to see if elevators would be accessible, I was told "yes". Upon arrival we found the elevator to be down for maintenance our whole time there and their pool was also down, which I had checked on in advance as well. This made our medical trip extremely taxing trying to get medical equipment up 3 flights of stairs. We weren't offered any other accommodations or services, just apologies."
"This was a great hotel in a centralized location, filled with amazing glass creations from famous glass blowers all over the world! Rooms were clean, cozy lighting and accommodating for my disabilities!"