沙滩/海景

关于所罗门兰萨罗特-全包的点评

4 out of 5
所罗门兰萨罗特-全包
Calle Grama 2, Matagorda, Tías, Lanzarote

点评

8.0

很好

10 分 - 超赞。103 条好评,共有 346 条点评" "
8 分 - 还可以。155 条好评,共有 346 条点评" "
6 分 - 一般。65 条好评,共有 346 条点评" "
4 分 - 很差。18 条好评,共有 346 条点评" "
2 分 - 糟糕。5 条好评,共有 346 条点评" "

8.6/10

清洁度

8.4/10

员工和服务

8.2/10

服务设施

7.8/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

Derek

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Location was perfect, just across the road from the beach. Lovely Hotel and friendly staff. There wasn't a great selection of drinks for All-Inclusive package. No option to buy different drinks. Poolside Music too loud at certain points of the day and the same music played each day was annoying! Hard to relax when Volume was too loud.
2024 年 4 月入住 5 晚
Guest Service 于 2024年05月1日 的回复
Dear Derek, Thank you for taking the time to review your stay.It's wonderful to hear that our prime location offered you the perfect base for your beach escapades and that our team's friendly spirit added a spark to your stay. While we take pride in the variety of our all-inclusive offerings, we're sorry to hear that the drinks selection didn't quite hit the spot for you. Regarding the poolside tunes, we aim for an atmosphere that's both vibrant and relaxing, so your feedback is instrumental in fine-tuning our playlist to everyone's taste. Rest assured that tranquility is a melody we strive to play just right.We are looking forward to welcoming you again. All the best!Guest Service

2/10 糟糕

Elizabeth

团体旅客
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
It was a long walk to my room and I had to climb stairs to get to the lift. During my 3 day stay I had to get my key card renewed 4 times, which involved walking all the way back to reception and back to my room again. When I checked in I was originally given the key to a room that was already occupied. I walked in on a couple .
2024 年 2 月入住 3 晚
Guest Service 于 2024年02月22日 的回复
Dear Elizabeth,Thank you for taking the time to share your review.We regret that your recent stay wasn't entirely as you were expecting, and apologise for any inconvenience. We are concerned by your comments and value all feedback from our guests.We certainly hope that we can welcome you back again. Best regards,Guest Service

10/10 超赞

Stuart

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ticked all the boxes
We wanted a quiet break and this was perfect . The set up of hotel was easy to get used to . Variety of food and drinks excellent . Comfy rooms . Beach access very nice into a really nice beach also
2024 年 1 月入住 3 晚
Guest Service 于 2024年01月30日 的回复
Dear Stuart, Thank you for taking the time to share your personal experience with us. We are thrilled that you had such a wonderful experience with us; your positive feedback inspires us to continue upholding our high standards. The entire team look forward to the pleasure of seeing you again on a future occasion.Kind regards Guest Service

6/10 一般

Luis Mariano

满意:员工和服务
La ubicación es perfecta.. la zona de de la piscina con terraza y musiva chill es perfecta. falto animación y los espectáculos nocturnos eran un poco flojos.
2023 年 12 月入住 4 晚
Guest Service 于 2024年01月9日 的回复
Estimado Luis,Muchas gracias por su comentario.Nos complace saber que encontró perfecta la ubicación y la zona de piscina con terraza y música chill. En cuanto a la animación y los espectáculos nocturnos, aunque nos esforzamos por ofrecer entretenimiento de calidad con actividades durante todo el día y espectáculos por la noche, lamentamos que no hayan cumplido con sus expectativas y tendremos muy en cuenta su comentario para seguir mejorando.Esperamos volver a hospedarle en otra ocasión. Cordialmente,Guest Service

8/10 还可以

Josee

2023 年 8 月入住 16 晚

10/10 超赞

Elvira

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Personale gentilissimo bella camera vista mare ampia e con un bagno molto grande.Spiaggia di sabbia fine non affollata al di là del lungomare pedonale
2023 年 7 月入住 14 晚
GUest Serivce 于 2023年08月1日 的回复
Gentile Elvira,Grazie per aver averci fatto conoscere la sua opinione.Siamo lieti di sapere che ha apprezzato la gentilezza del nostro personale e la sua bella camera con vista mare e un ampio bagno. La nostra posizione privilegiata offre un accesso diretto alla spiaggia di Matagorda, che come ha notato, è una spiaggia di sabbia fine e non affollata. Inoltre, è fantastico sapere che ha apprezzato il nostro lungomare pedonale, ideale per rilassarsi e godersi la vista sul mare.Speriamo di avere presto il piacere di ospitarla di nuovo. Nel frattempo, le porgiamo i nostri cordiali saluti.GUest Serivce

8/10 还可以

Marc

满意:清洁度、员工和服务、服务设施
2023 年 3 月入住 7 晚

10/10 超赞

Gregory Mark

2023 年 3 月入住 6 晚

10/10 超赞

Lina

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The hotel is in perfect spot quite place, close to airport and just infront of beach. All inclusive was a good offer. Food was good just depends what you like. Hotel was clean and friendly staff. Will recommend anyone
2023 年 3 月入住 4 晚
Guest Service 于 2023年03月15日 的回复
Dear Lina, Thank you for taking the time to share your personal experience with us. We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team, who will be very pleased to know that they helped to make your visit so enjoyable.we hope to welcome you soon again. Kind regardsGuest Service

6/10 一般

alex

与家人及幼儿出行
满意:员工和服务、服务设施、住宿条件和设施
Went here last year, where i gave a 5 star review (hence returning). The property condition seems to have worsened over the year with no evidence of maintenance. Check in was delayed 3 times, not what you want with 2 kids after 7 hours traveling. On the plus side, the facilities are great as is the location of the hotel, staff are all friendly and kids entertainers are great as too is the food.
2023 年 2 月入住 5 晚
Guest Experience Manager 于 2023年02月18日 的回复
Dear Alex, Thank you for your review.We are glad that you had a pleasant stay with us and that we were able to deliver a memorable dining experience.We are also delighted to know that you appreciated our convenient location.Likewise, it was truly a pleasure to receive your kind comments about our team members. We will be sure to pass along your compliments, and our team will be delighted to know that you acknowledged their service. However, your concern for our rooms has been duly noted, and we will certainly take this into consideration.Moreover, we always strive to have all rooms for our arriving guests ready, regrettably, due to high occupancy, this is not always possible. However, we appreciate that you have brought this to our attention as this gives us the opportunity to review our procedures with the team. It would be a pleasure to welcome you again. Best regards,Guest Experience Manager

10/10 超赞

Frederic

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent séjour au bord de l'océan, tout compris, sauf les transats sur la plage.
2023 年 1 月入住 7 晚
Guest Service 于 2023年01月23日 的回复
Cher Frédéric,Nous sommes ravis que votre séjour se soit globalement bien déroulé.Nous voudrions vous informer que le service de transats sur la plage et public et n'appartient pas aux hotels.Bien cordialement,Guest Service

2/10 糟糕

Carmen

与配偶出行, 团体旅客
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Erster Eindruck war erschreckend. Absolut nicht wie auf den Bildern. Aber freundliches Personal
Guest Service 于 2022年11月7日 的回复
Dear Carmen, Thank you for leaving us your personal opinion about Sol Lanzarote.We really regret not having reach your expectations and hope to have the opportunity to welcome you at Melia Hotels International in another occasion.Kind regardsGuest Service

8/10 还可以

Ramona

2022 年 7 月入住 12 晚

6/10 一般

Mary

团体旅客
不满意:住宿条件和设施
Food was horrendous
We were all inclusive and had to eat out every meal. The food was dreadful. The restaurant was drab and dreary. Resembles a school canteen. Entertainment was more for families than couples. This holiday ended us costing us a lot of money. One bar opened and you had to queue for ages. One of the worst all inclusive hotels I have stayed in.
2022 年 4 月入住 7 晚

8/10 还可以

Ricardo

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were very well taken care at Sol Lanzarote, the rooms were amazing, with a great view, the staff was incredible (especially in the dining room). The only downside is the excessive noise: most of the people want to relax but have to listen to loud techno on the pool due to some fitness activity for 3 people. Also, why do we have to have breakfast with loud music outside? Considering the target audience (families and older people), I can´t think of anyone who is happy to start the morning with loud techno.
2022 年 4 月入住 8 晚

8/10 还可以

Wafaa Bennehhou

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
- Excellent location, right by a lovely beach - Good size rooms - Fun activities for the kids (at the pool, and kids party in the evening) and shows for the grown-ups (magic, music,...) - Beautiful pools, but water is a bit cold - Nice choice of food at the restaurant and the bars - Super friendly staff
2022 年 4 月入住 6 晚
SOL LANZAROTE 于 2022年04月11日 的回复
Dear Wafaa, Thank you for this good review. It will be a complete pleasure to see you again at Sol Lanzarote. Best regards

8/10 还可以

Melissa

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 3 月入住 7 晚

10/10 超赞

alex

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place, that good i think well book again next year. Food was excellent, right on the beach and plenty for the kids to do, spacious room.
2022 年 2 月入住 7 晚
SOL LANZAROTE 于 2022年04月11日 的回复
Dear alex, Thank you fro this great review. We will be pleased to welcome you again in a next future. Kind regards

10/10 超赞

Steven

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pros: Great Location for an easy trip. Lovely, helpful staff and a great selection of food always available. Drinks were good for an all-inclusive. Most other things great for the price, really would go back again. Cons(small things): Coffee could do with an actual bean grinder rather than powder, to go above and beyond. Never been charged to use the safe in a hotel before, bear in mind. Also deposit for towels, bit odd. Overall a great stay and would really recommend.
2022 年 2 月入住 5 晚
SOL LANZAROTE 于 2022年04月11日 的回复
Dear Steven, Thank you for this great score and kind words. We hope to welcome you again. Kidn regards

10/10 超赞

Karen Lesley

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 2 月入住 5 晚
SOL LANZAROTE 于 2022年04月11日 的回复
Dear Karen Lesley, Thank you for this great score. Kind regards

10/10 超赞

Anne

2022 年 2 月入住 1 晚

8/10 还可以

Gemma

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 7 晚

10/10 超赞

Karen

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Stayed at the Sol 2 years ago & we couldnt fault anything, however this year i did not think the rooms were cleaned properly the sheets were never changed & the floor was only cleaned once in seven days we had to wear slippers or shoes because the floor felt so dirty apart from the room everything else was great, we had a fab holiday & would definitely return if the rooms were cleaned properly.
2021 年 10 月入住 7 晚
SOL LANZAROTE 于 2021年11月1日 的回复
Dear Karen, Thank you for your comment. We would like to inform you that the housekeeping deparment clean every single day all the rooms and every other day the sheets. We do apologize for the inconvenience you may have had. Hoping to have the opportunity to welcome you a third time. Kind regards

6/10 一般

Simon

满意:清洁度
不满意:住宿条件和设施
Noisy
Unfortunately there was noisy building wirk that we was told about. Hotels.com were not interested when i raised this issue with them.
2021 年 10 月入住 7 晚
SOL LANZAROTE 于 2021年11月1日 的回复
Dear Simon, Thank you for your opinion. We do apologize for the inconveniece you may have had. Hoping to have the opportunity to see you in a future. Kind regards.

6/10 一般

Josie

2021 年 7 月入住 7 晚

10/10 超赞

真实旅客

商务旅客
满意:员工和服务、住宿条件和设施、客房舒适度
2021 年 6 月入住 1 晚
Guest Experience Manager at Sol Lanzarote 于 2021年06月26日 的回复
Dear guest, Greetings from Sol Lanzarote! Thank you for the time you have spent to rate your stay and for choosing Sol Lanzarote to enjoy your so deserved holidays. You had a lovely time during your stay and we are so glad to know it. We hope to welcome you back soon. Kindest regards.

8/10 还可以

noman

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was good Staff was wonderful
2020 年 12 月入住 1 晚
Guest Experience - Sol Lanzarote 于 2020年12月26日 的回复
Dear Noman, We would like to thank you for choosing us to enjoy your so deserved holidays and for taking some minutes to valuate your stay and share with us your comments. We are so glad to know that you had a lovely time in Sol Lanzarote and your really enjoyed our services and facilities, special mention to our wonderful staff. We hope to welcome you back soon. Merry Christmas and Happy New Year! Kindest regards.

8/10 还可以

真实旅客

商务旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施
2020 年 12 月入住 1 晚
Guest Experience - Sol Lanzarote 于 2020年12月26日 的回复
Dear guest, Thank you for choosing us to enjoy your so deserved holidays and for taking some minutes to rate your recent stay with us. We are very pleased to know that you had a lovely stay. We hope to welcome you back soon. Kindest regards.

10/10 超赞

Chris,New york

团体旅客
满意:清洁度、员工和服务、服务设施
All inclusive was very good. Alcohol could have been watered down though 😭
2020 年 11 月入住 6 晚
Guest Experience at Sol Lanzarote 于 2020年11月27日 的回复
Dear Chris, We would like to thank you for choosing us to enjoy your so deserved holidays and for taking some minutes to valuate your stay and share with us your comments. We are so glad to know that you had a lovely time in Sol Lanzarote. We can confirm that our alcohol is not watered down. Sorry if this was your impression. Your comments have been transferred to our Maitre. We hope to welcome you back soon at your house on the beach. Kindest regards.

8/10 还可以

Vincent

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel was great the food was not the best cleaniness
2020 年 11 月入住 9 晚
Guest Experience at Sol Lanzarote 于 2020年11月27日 的回复
Dear Vincent, We would like to thank you for choosing us to enjoy your so deserved holidays and for taking some minutes of your time to share with us your impressions and opinion. We are so glad to know that you had a lovely stay. However, we are so disappointed to know that your satisfaction was not total. We will work on these aspects to continue improving and achieve your total satisfaction on your next stay. We hope to welcome you back soon. Kindest regards.

8/10 还可以

M

满意:员工和服务,清洁度
4 night all-inclusive stay
Great 4 night stay. Beds not the best. Room was clean. All-inclusive food was average but plenty of choice. Pool area was great but beware the towels start going on sunbeds early and the usual nonsense of not seeing anybody on them until gone dinner somtimes
2020 年 10 月入住 4 晚
Guest Experience at hotel Sol Lanzarote 于 2020年11月4日 的回复
Dear M, Greetings from Sol Lanzarote! Thank you for the time taken to post such an extensive review about our hotel and its facilities and your experience with us. We take all your observations constructively, as we everyday stream to the optimal and excellent service, implement improvements accordingly to our guests´ necessities and expectation when and where possible, and needed. I am sure; as well, the future travelers can get some constructive tips from your review. We hope to welcome you back soon at your house on the beach. Kindest regards.

10/10 超赞

Alejandro

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 7 晚
Guest Experience en Sol Lanzarote 于 2020年10月31日 的回复
Estimado Alejandro, Es un placer, para todo el equipo humano de Sol Lanzarote, saber que están disfrutando su estancia con nosotros y acomodarles en su casa de la playa. Esperamos seguir creando recuerdos únicos y memorables. Le agradecemos su fidelidad hacia Melia Hotels International. A su completa disposición.

8/10 还可以

Danny,Dublin

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice resort with an amazing staff.. We had just a lovely stay, 3 big pools plus one small for infant,which was perfect for us. The hotel is right on front of the beach and the old town is only few min away by taxi (for a 6€ ride) there is also a small area, 3min walking distance, with pubs and some shops. The only bad things I can say about the hotel are: the alcholic drinks are horrible, very cheap quality (but you can pay and get the good stuff), the food is ok nothing great, but everything is made up thanks to all the amazing stuff always willing to help and make your stay as much comfortable as possible. Special thanks to Rene at the buffet, Alberto at the bar and Aleks the housekeeper. Overall a very nice holidays
2020 年 10 月入住 9 晚
Rubén Villar - Guest Experience 于 2020年10月20日 的回复
Dear Danny, We would like to thank you for choosing us to enjoy your so deserved holidays and for taking some minutes to share with us your opinion and impression. We are very glad to know that you had a lovely stay and really appreciated our amazing staff, special mention to Rene, Alberto and Aleks, perfect location and our services and facilities. Your comments will be shared. Sorry for not having met your total expectations in relation to drinks. This review will help us to continue improving. We hope to welcome you soon at your house on the beach, Sol Lanzarote. Kindest regards.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bonne hotel dans l’ensemble, on a passé une bonne semaine malgré le contexte. Lanzarote est une belle ile.
2020 年 10 月入住 7 晚
Rubén Villar - Guest Experience 于 2020年10月18日 的回复
Cher client, Au nom de toute l'équipe de Sol Lanzarote nous tenons à vous remercier d'avoir consacré une partie de votre temps à partager avec nous vos agréables commentaires sur votre récent séjour dans notre établissement. C'est un réel plaisir de savoir que nos services, notre localisation et notre personnel, ont fait de votre séjour chez nous un moment unique et spécial. Nous attendons de vous recevoir à nouveau et continuerons à créer ensemble des moments inoubliables. Bien cordialement.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Polecamy
Udany pobyt, uprzejmi pracownicy, czysty hotel, wygodne pokoje i bardzo dobre jedzenie, do tego plaza jest bardzo blisko... :)
2020 年 10 月入住 4 晚

6/10 一般

Robert

与家人出行
Dużo niedociągnięć
Słaba obsługa, teren wokół basenu nie jest zamiatany, tylko jeden bar działa, pokój ok
2020 年 8 月入住 8 晚
Guest Experience - Sol Lanzarote 于 2020年08月25日 的回复
Drogi Robercie, Dziękuję bardzo za podzielenie się z nami swoimi doświadczeniami z Sol Lanzarote. Żałujemy, że nie udało nam się w pełni sprostać Państwa oczekiwaniom i przepraszamy za drobne niedogodności, które wystąpiły. Nasz hotel zawsze stawia na doskonałość i wysoką jakość świadczonych usług, dlatego mamy nadzieję, że będziemy mieli nową szansę na odzyskanie Państwa zaufania, gwarantując Państwu doskonały pobyt pod każdym względem. Dziękujemy jednak za sugestie, będąc głęboko przekonanym, że każda krytyka jest bardzo przydatnym narzędziem, aby móc stale ulepszać nasze usługi. Cały Zespół Sol Lanzarote ma nadzieję powitać Cię ponownie jako naszego Gościa, aby móc odzyskać zaufanie i stać się Twoim punktem odniesienia. Z prawdziwą przyjemnością będę mógł osobiście zadbać o Twój kolejny pobyt, dbając o każdy szczegół. Z poważaniem.

6/10 一般

AD,Monza

与家人及幼儿出行
满意:清洁度
La struttura è bella ma complice forse le restrizioni Covid il cibo non era di gran qualità, E spesso mancavano i ricambi di cibo che una volta finiti venivano rimpiazzati a fatica.
2020 年 7 月入住 4 晚
Guest Experience - Sol Lanzarote 于 2020年08月25日 的回复
Gentile AD, Grazie mille per aver condiviso con noi la sua esperienza al Sol Lanzarote. Ci dispiace di non essere riusciti a soddisfare a pieno le sue aspettative, e ci scusiamo per i piccoli inconvenienti avvenuti. Il nostro hotel punta sempre all’eccellenza e sull’alta qualità dei nostri servizi, pertanto speriamo di avere una nuova occasione per riconquistare la sua fiducia, garantendole un soggiorno perfetto sotto ogni aspetto. La ringraziamo tuttavia per i suoi suggerimenti, essendo fermamente convinti che ogni critica sia uno strumento molto utile al fine di poter migliorare costantemente il nostro servizio. Tutto il Team del Sol Lanzarote si augura di poterla accogliere nuovamente come nostro gradito Ospite per avere la possibilità di riconquistare la sua fiducia e tornare ad essere il suo riferimento. Sarà per me un vero piacere prendermi personalmete cura del suo prossimo soggiorno curandolo in ogni dettaglio. Cordiali saluti.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ubicacion y personal excelente buen bufet y buen equipo de animacion
2020 年 3 月入住 7 晚
Guest Experience en Sol Lanzarote 于 2020年03月23日 的回复
Estimado huésped, Nos es grato recibir su puntuación tan positiva ya que nos demuestra que pudimos ofrecerle una estancia a la altura de sus expectativas, siendo este nuestro objetivo. Seguiremos trabajando en esa línea. Esperamos tener la oportunidad de darle la bienvenida nuevamente en su casa de la playa, Sol Lanzarote. Nuestros mejores deseos.

10/10 超赞

Graham,Rainham Kent

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The food was absolutely wonderful as usual.....one of the reasons we keep returning to this hotel, the new arrangements for serving yourselves drinks is a very good idea and has removed the queues that used to happen in the evening. The staff are absolutely brilliant especially the way the relate to the children, especially the dining room staff,they are always smiling and work at amazing speed. the kitchen staff are really efficient and at no time did any of of the food items run out...well done
2020 年 3 月入住 7 晚
Guest Experience at Sol Lanzarote 于 2020年03月23日 的回复
Dear Graham, Greetings from Sol Lanzarote! Thank you for choosing us to enjoy your so deserved vacation and for taking a few minutes to value your stay. We are so pleased to know that we were able to exceed your expectations. We hope to welcome you back soon. Sincerely.

8/10 还可以

Karen,London

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely relaxed hotel in a great location. Food quality was mostly good, but variable - would benefit from less variety perhaps, so they could focus on the dishes provided. Also vegetarian food wasn’t labelled, so hidden meat kept turning up. If they invested in heating for one of the big pools it would make a huge difference. Would definitely visit again!
2020 年 3 月入住 7 晚
Guest Experience at Sol Lanzarote 于 2020年03月23日 的回复
Dear Karen, Greeting from Sol Lanzarote for you and your lovely parents! Thank you so much for sharing your lovely review about your recent stay at Sol Lanzarote. We are really glad to read that all your expectations have been met and we will be more than delighted to give you a warm welcome once again and keep creating unforgettable moments together. Kindest regards

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 14 晚
Guest Experience at Sol Lanzarote 于 2020年01月20日 的回复
Dear guest, Thanks for the kind rating. We would also like to thank you very much for choosing our hotel Sol Lanzarote during your visit on the island and for taking some minutes of your time to share with us your feedback. We are so glad to know that you had a lovely stay. We hope to welcome you back very soon. Kindest regards.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Having access to the cappuccino machine throughout the day was wonderful. Access to the beach walking/biking path, close proximity to the airport, and sunny skies every day were also blessings.
2020 年 1 月入住 6 晚
Guest Experience at Sol Lanzarote 于 2020年01月20日 的回复
Dear guest, Thank you very much for choosing our hotel and for taking the time to share this magnificent 5-stars. We cannot be happier to know that you were very satisfied about how everything went during your vacation and so are we with your visit. We are delighted to read that you enjoyed all our facilities and services during your stay. Just remember that here at Sol Lanzarote you have your home if you ever decide to come back to Canary Islands. Kindest regards

8/10 还可以

Cat,Cormeilles en Parisis

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La situation de l'hôtel face à la mer est idéale et pas très loin des commerces et des transports. Par contre les travaux de la voie piétonne étaient quelque peu dérangeants (bruit, circulation difficile et dangereuse). La chambre était moderne (bien que l'hôtel soit un peu vieillissant) et très spacieuse avec une superbe vue sur la mer. Dommage qu'il n'y ait pas de produits d'accueil dans la salle de bain. La piscine était non chauffée, sauf un tout petit bassin. Tout le personnel était charmant, les animations correctes et les spectacles originaux. Par contre la nourriture était peu variée et sans trop de saveur. Mais dans l'ensemble je recommanderai cet hôtel.
2019 年 12 月入住 7 晚
Guest Experience - Sol Lanzarote All Inclusive 于 2019年12月29日 的回复
Cher Cat, Merci de partager une si belle critique comme celle que vous avez postée à propos de votre récent séjour chez nous. Nous sommes vraiment heureux de savoir que vous avez apprécié tous nos services et l'expérience client au cours de votre voyage. Au plaisir de vous accueillir à nouveau. Bien cordialement

10/10 超赞

Gisèle,saint Nicolas d'aliermont

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
très bon emplacement bon agencement des parties communes très belle plage
2019 年 12 月入住 7 晚
Guest Experience - Sol Lanzarote All Inclusive 于 2019年12月29日 的回复
Chère Gisèle, Merci de partager une si belle critique comme celle que vous avez postée à propos de votre récent séjour chez nous. Nous sommes vraiment heureux de savoir que vous avez apprécié tous nos services et l'expérience client au cours de votre voyage. Au plaisir de vous accueillir à nouveau. Bien cordialement

8/10 还可以

真实旅客

2019 年 11 月入住 2 晚
Guest Experience at Sol Lanzarote 于 2019年12月29日 的回复
Dear guest, Thank you for the four-star rating. We are so glad to know that we have met your total expectations. We hope to welcome you back soon at your house on the beach, Sol Lanzarote. Kindest regards.

10/10 超赞

Arash

2019 年 10 月入住 4 晚

6/10 一般

John,Cork

与配偶出行
满意:员工和服务,清洁度
The room wa a big let down.looked nothing like the advertised pictures.walls were painted with different colour paint,The bathroom tiles looked very shabby,need to be replaced.Also the food was not very hot unfortunately
2019 年 10 月入住 7 晚
Guest Experience at Sol Lanzarote 于 2019年10月28日 的回复
Dear John, Thank you very much for your confidence at Sol Lanzarote during your holidays on the island of Lanzarote. We are deeply sorry for any inconvenience you might had during your stay, as our main purpose is your total satisfaction. We hope that you give us another opportunity and change your point of view. Kindest regards.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
the view was amazing and room lovely and clean. The pool was too cold and hard to get into for swimming
2019 年 10 月入住 4 晚
Guest Experience at Sol Lanzarote 于 2019年10月27日 的回复
Dear guest, Thank you very much for choosing our hotel and for taking the time to share this magnificent 5-stars. We cannot be happier to know that you were very satisfied about how everything went during your vacation and so are we with your visit. We are delighted to read that you enjoyed all our facilities and services during your stay. Just remember that here at Sol Lanzarote you have your home if you ever decide to come back to Canary Islands. Kindest regards

10/10 超赞

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 10 月入住 7 晚
Guest Experience at Sol Lanzarote 于 2019年10月27日 的回复
Dear guest, Thank you very much for choosing our hotel Sol Lanzarote during your visit on the island and for taking some minutes of your time to share with us your fantastic rate. We hope to welcome you back very soon. Kindest regards.

2/10 糟糕

Jordi

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
Habitaciones con chapuzas
Para mi es un 2 estrellas Todo viejo y las reformas hechas con mal gusto
2019 年 9 月入住 1 晚
Guest Experience en Sol Lanzarote 于 2019年09月19日 的回复
Estimado Jordi, Lamentamos saber que su estancia no ha estado a la altura de sus expectativas. Utilizaremos sus comentarios como una buena herramienta para seguir mejorando y ofrecer un servicio de calidad a la altura de las expectativas de nuestros clientes. Reciba un cordial saludo.