室外游泳池,池畔遮阳伞,日光浴躺椅

关于深红海滩温泉度假村 - 马克坦岛的点评

5 out of 5
深红海滩温泉度假村 - 马克坦岛
Seascapes Resort Town, Mactan Island, Cebu City, Lapu-Lapu, Cebu

点评

9.0

非常棒

10 分 - 超赞。628 条好评,共有 1000 条点评" "
8 分 - 还可以。280 条好评,共有 1000 条点评" "
6 分 - 一般。52 条好评,共有 1000 条点评" "
4 分 - 很差。21 条好评,共有 1000 条点评" "
2 分 - 糟糕。19 条好评,共有 1000 条点评" "

9.0/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.0/10

住宿条件和设施

9.6/10

环保

点评

10/10 超赞

SUET FUNG

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 2 晚
Nikko 于 2020年02月5日 的回复
Dear Suet Fung, Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Sincerely, Nikko Ravancho Guest Services Manager

10/10 超赞

Chiu Ping

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 2 晚
Nikko 于 2020年02月5日 的回复
Dear Chiu Ping, Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Sincerely, Nikko Ravancho Guest Services Manager

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
各方面環境很棒,浮潛魚也很多,早餐不錯,自助晚餐可以再加強
2020 年 1 月入住 2 晚
Nikko 于 2020年01月24日 的回复
Dear Guest, Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Sincerely, Nikko Ravancho Guest Services Manager

10/10 超赞

真实旅客

2019 年 10 月入住 2 晚
Riza 于 2019年10月31日 的回复
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

6/10 一般

HAOJUNG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Services are good, staffs are all very friendly, but the shower room and faucet are needed to fixed.
2019 年 10 月入住 3 晚
Riza Serafin 于 2019年10月12日 的回复
Dear Haojung, Thank you for taking time to send us feedback. It is always our pleasure to provide great service to our valued guest like you. Rest assured that proper maintenance to all facilities are being done regularly to provide excellent experience to our valued guest like you. However, we were sorry if you were inconvenienced by our bathroom amenities. We were hoping that we learn about it while staying with us. Nevertheless, we appreciate your honest feedback. Best Regards,

10/10 超赞

Lek Kan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Riza 于 2019年09月24日 的回复
Dear Lek Kan, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

10/10 超赞

FENG MAO

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 1 晚
Riza 于 2019年08月12日 的回复
Dear Feng, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
Riza 于 2019年07月31日 的回复
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
網美必拍無邊際泳池
飯店有一小片私人海灘,很漂亮但沙有點粗,外出不太方便,建議使用Grab;泳池很美,白天夜晚各有風情,但無論何時都是滿滿的人;服務人員非常友善親切,但整理人員不太仔細,一下少放毛巾,一下少放備品,清潔度也要加強。
2019 年 6 月入住 1 晚
Riza 于 2019年07月27日 的回复
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
網美必拍無邊際泳池
飯店有一小片私人海灘,很漂亮但沙有點粗,外出不太方便,建議使用Grab;泳池很美,白天夜晚各有風情,但無論何時都是滿滿的人;服務人員非常友善親切,但整理人員不太仔細,一下少放毛巾,一下少放備品,清潔度也要加強。
2019 年 6 月入住 1 晚
Riza 于 2019年07月27日 的回复
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
網美必拍無邊際泳池
飯店有一小片私人海灘,很漂亮但沙有點粗,外出不太方便,建議使用Grab;泳池很美,白天夜晚各有風情,但無論何時都是滿滿的人;服務人員非常友善親切,但整理人員不太仔細,一下少放毛巾,一下少放備品,清潔度也要加強。
2019 年 6 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
in the resort i thought at least the fruits and juice will be terrific, but instead it was horrible, the breakfast fruits has few options and looks terrible. and the juice in the AZURE beach club i have ordered different juices for the past few days was also horrible, taste like it was filled with water, taste dull. that was a real down side. another down side was asking the hotel to reserve a taxi , of course we can always order a GRAB car for ourselves, but when in early mornings when there might be no grab we needed to reserve a taxi which the hotel said it must be reserved 30 minutes ahead, which was fine. but when we reserveed the taxi 30 minutes ahead and waited for our car, and 30 minutes past and they just told us there are no taxi so we have to take the hotel cab which is 2 times expensive than a taxi and we have to take it because we needed to catch the plane. i thought that was a little like robbery.
2019 年 5 月入住 3 晚
Riza 于 2019年05月21日 的回复
Dear Valued Guest, We are sorry you were unhappy with your experience. We were hoping that you learn about it during your stay so that we can address it properly. We apologize if metered taxi is not readily available. Please note that its availability is beyond our control since we need to conform with taxi company's availability response. Also, transportation prices were evaluated properly before it was implemented. Best Regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 2 月入住 1 晚
Riza 于 2019年02月25日 的回复
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 2 月入住 1 晚
Riza 于 2019年02月25日 的回复
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
環境好地方靚,一流五星酒店水平,buff早晚都很好食,如果有機會再去的話我必定再次入住這間酒店,如果價格在可便宜些就更好了,雖然有免費外出商場,但班次有點不多,而且外出的地點只得一個商場,如果可以的話再加多些外出點,這就更好了
2019 年 2 月入住 1 晚
Riza 于 2019年02月17日 的回复
Dear Valued Guest, I am glad to know that you had a wonderful stay with us and that our staffs were able to attend to your needs keenly. It is our privilege to have been given the chance to offer you our heartfelt service. We always ensure that we give all of our guests’ high quality service which they deserve. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Best Regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 2 晚
Riza 于 2019年04月2日 的回复
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

10/10 超赞

Hui-Ju

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常棒的住宿
住宿環境非常棒!小孩玩得非常開心~ 環境優,服務友善!還有市區免費接駁~ 我們搭凌晨的班機,飯店還讓我延遲兩小時退房! 還能待在園區活動到晚上~才離開! 很適合帶小孩的家庭度假喔!
2019 年 1 月入住 2 晚
Riza 于 2019年02月20日 的回复
Dear Hui-Ju, Dear Sungjin, We are glad to know that you had a wonderful stay with us and that our staffs were able to attend to your needs keenly. It is our privilege to have been given the chance to offer you our heartfelt service. We always ensure that we give all of our guests’ high quality service which they deserve. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Best Regards,

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 1 晚
Riza 于 2018年10月3日 的回复
Dear Valued Guest, Thank you for taking the time to rate us with your recent stay with us. Looking forward to welcoming you again. Best Regards,

10/10 超赞

Samuel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best room condition, service with food. Will visit again for sure.
2024 年 5 月入住 1 晚
Sheilla 于 2024年05月11日 的回复
Dear Samuel,Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well.It is indeed our commitment to provide you with a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

8/10 还可以

Toshiya

满意:清洁度、员工和服务、住宿条件和设施
施設も綺麗でスタッフも親切でとても良いホテルです。食事は外で食べた方が美味しいかな?
2024 年 5 月入住 2 晚
Sheilla 于 2024年05月11日 的回复
Dear Mr. /Ms. Toshiya,Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well.It is indeed our commitment to provide you with a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Olaf

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Top Hotel, sehr gepflegt und sehr warmes Ambiente. Sehr gutes Strandrestaurant, sehr Aufmerksames Personal, super Freundlich, Wow 👍👍👍Wir waren sehr Zufrieden Einziger Kritikpunkt: Der Pool war zu warm, keine Abkühlung möglich, das sollte man ändern.
2024 年 4 月入住 4 晚
Sheilla 于 2024年04月16日 的回复
Dear Olaf, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your overall stay. Rest assured that we will continue to improve our services. Looking forward to welcoming you back soon. Until then. Best Regards,Sheilla Mae ImbongGuest Service Manager

8/10 还可以

takuya

2024 年 3 月入住 1 晚
Sheilla 于 2024年04月16日 的回复
Dear Mr. /Ms.Takuya,Warm Greetings!Thank you for giving us a good rating and thank you for choosing Crimson Mactan. It has been a pleasure to serve you. We trust that you had an excellent and memorable experience with us.Rest assured that we will continue to improve our services. Until then. See you next time.Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

gihwan

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
good . healing time
2024 年 3 月入住 2 晚
Jesster Marie Tubao 于 2024年03月27日 的回复
Dear Gihwan,Warm Greetings from Crimson Resort and Spa Mactan!Thank you for choosing our resort as your home during your vacation here in Cebu.We are delighted to know that you had a wonderful time during the days you've spent your vacation with us, thus making your stay a memorable one.Best Regards,Jesster Marie D. TubaoFront Office Manager

8/10 还可以

Hyunji

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
벌레도 있고 화장실 물때도 있고 아주 청결하진 않음 룸서비스도 음식이 좀.. 그리고 수영장 옆 까페 아이스크림 하나 주문해도 손님도 없는데 두스쿱 푸는데 십분이상 걸림ㅋㅋㅋ 대신 직원들이 매우 친절하고 프라이빗 비치가 발바닥은 아프지만 물고기용 빵도 줘서 물고기 잠수안해도 보이고 보트도 공짜
Sheilla 于 2024年03月16日 的回复
Dear Mr. Hyunji,Warm Greetings!Thank you for taking the time to send us a review of your most recent stay.We are glad that you like the service we provide. I have also shared your feedback with my team so that we can take necessary measures to prevent such occurrences in the future. Rest assured that we are committed to continuously improving our services and enhancing our customers' experience. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

tomonori

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
スタッフがとてもフレンドリーで、日本人スタッフも 在籍されていてたすかりました。 
2024 年 2 月入住 9 晚
Sheilla 于 2024年03月13日 的回复
Dear Mr./Ms. Tomonoro, Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. We will also ensure that my team is informed of your kind words. This is indeed embodies the kind of service we continuously aim to provide. Your comments with regards to your stay will also be our daily motivation to ensuring quality of service is always top priority. Again we thank you for taking the time to send us this review and we look forward to welcoming you again soon. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Marc

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very peaceful - perfect place for a short stay in Cebu!
2024 年 3 月入住 1 晚
Sheilla 于 2024年03月6日 的回复
Dear Marc, Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. We will also ensure that my team is informed of your kind words. This is indeed embodies the kind of service we continuously aim to provide. Your comments with regards to your stay will also be our daily motivation to ensuring quality of service is always top priority. Again we thank you for taking the time to send us this review and we look forward to welcoming you again soon. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

ASUKA

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Asuka 于 2024年02月27日 的回复
Dear Mr. /Ms.Asuka,Warm Greetings!Thank you for giving us a good rating and thank you for choosing Crimson Mactan. It has been a pleasure to serve you. We trust that you had an excellent and memorable experience with us.See you next time.Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

TAEHOON

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Sheilla 于 2024年02月23日 的回复
Dear Mr./Ms. Taehoon,Warm Greetings!Thank you for giving us a good rating and thank you for choosing Crimson Mactan. It has been a pleasure to serve you. We trust that you had an excellent and memorable experience with us.See you next time.Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Spark

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful infinity pools, good food and cocktails, clean and comfort rooms.
2024 年 2 月入住 6 晚
Sheilla 于 2024年02月8日 的回复
Dear Mr./Ms. Spark, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well.It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

SUNAE

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 5 晚
Sheilla 于 2024年02月8日 的回复
Dear Sunae, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We trust that you had a great stay with us. Looking forward to see you again. Best Regards,Sheilla Mae ImbongGuest Service Manager

6/10 一般

SUNGWON

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
제이파크 3박하고 2박 했는데 호텔 풍경이나 분위기는 좋은데~ 룸 크기나 편의시설 조식은 제이파크 보다 못하네요 둘이 있기는 좋을듯 가족끼리는 비추
2024 年 1 月入住 2 晚
Sheilla 于 2024年02月2日 的回复
Dear Sungwon, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.While we wish you had a better experience with us, we also understand that you have your preferences.Rest assured that we will continue to improve our services. Until then. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

MEEJIN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
저는 너무 좋았어요! 객실이 엄청 현대적이고 그런 건 아니었지만 관리가 잘되어 깨끗했고 2박 하면서 '이게 휴가지..'하는 생각을 내내 했어요. 수영장도 토요일 제외하고는 한산하고 딱 휴식을 즐기기에 괜찮을 만큼의 한산함이었어요. 사람이 너무 없는 것도 많은 것도 아닌.. 그리고 체크아웃 하는 날 레이트 체크아웃을 하고 싶었지만 풀북이라 불가능이었는데, 직원분이 먼저 체크아웃하는 날도 다른 시설을 얼마든지 이용하라고 친절하게 설명해주셔서 너무 좋았어요. 5시까지 수영장 마음껏 이용하고 마사지 받고 공항가니까 밤비행기도 그렇게 부담스럽지 않고 좋았습니다. 세부에 또 간다면 꼭 다시 이용하고 싶어요!
2024 年 1 月入住 2 晚
Sheilla 于 2024年02月2日 的回复
Dear Mr. Meejin, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

??

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 1 月入住 3 晚
Sheilla 于 2024年02月2日 的回复
Dear Valued Guest, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We trust that you had a great stay with us. Looking forward to see you again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Mese

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Sheilla 于 2024年01月30日 的回复
Dear Mr./Ms. Mese,Warm Greetings!We recognize your time is valuable and appreciate the feedback you have provided. Thank you for giving us a good rating. We trust that you had a great stay with us. We will continue to work to improve our services, and I hope you choose to stay with us again. Thank you.Sincerely,Sheilla Mae ImbongGuest Service Manager

8/10 还可以

hironori

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
総合的に素晴らしい! 家族連れで行くならセブ島で最も良いホテルだと思う。 ホテルステイなら尚更。 ホテル内に買い物できるコンビニ等あればもっと良かった! スタッフも笑顔でフレンドリー。 また秋頃行こう‼︎
2024 年 1 月入住 4 晚
Sheilla 于 2024年01月28日 的回复
Dear Mr./Ms. Hironori,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Seonwoong

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
3대가 함께한 가족여행
부모님, 누나네, 저희가족 어른 6명에 아이 2명이 객실 3개에서 머물렀습니다. 디럭스룸 2개, 디럭스룸 정원전망 1개에서 머물렀습니다. 정원정망 방은 전체 크기는 조금 더 크지만 화장실이 많이 커지고 침실은 작아지기 때문에 굳이? 라는 생각이 많이 들었습니다. 그리고 디럭스룸 중 1개는 개미와 바퀴벌레, 알 수 없는 벌레가 발견됐었고 나머지 1개는 비교적 벌레가 없었습니다(홈매트를 사용해서 그럴 수도). 아 테라스에 죽은 바퀴벌레와 개미는 있었음. 그럼에도 불구하고 객실 컨디션이나 직원분들의 친절함도 너무 좋았고, 프라이빗비치는 기대이하였지만 수영장에서 보낸 시간들은 너무 재밌었습니다. 저희는 배달음식을 시켜먹진 않았고 크림존 수영장으로 룸서비스를 시켜먹었고, 수영 후 햄버거와 간식거리를 조금 사서 방에서 먹었습니다. 룸서비스와 수영장에서 시켜먹은 음식들은 전체적으로 가격을 생각하지 않더라도 별로였습니다. 특히 햄버거. 그리고 너무 오래걸리고 직원들끼리 소통이 안되는건지.. 뭔가 반복되는 일들이 생겼습니다. 다른건 해보지 않았고 선셋세일링을 했는데 배컨디션이나 나오는 음식등은 사설업체와 비교했을 때 좀 떨어질 수 있다고 생각하지만 숙소에서 바로 배를 타는 편리함, 스텝의 친절함에서 돈이 아깝지 않았습니다. 아이들이 있는 분들은 크림존에서 하는 행사? 같은것도 좋을거 같습니다. 저희 조카는 보물찾기에서 2등을 하고 인형을 받았는데 너무너무 좋아했습니다. 보라카이에 이어 두번째 크림슨 방문, 저희 가족은 만족스러웠습니다.
2024 年 1 月入住 3 晚
Sheilla 于 2024年01月26日 的回复
Dear Mr. Seongwoong, Warm Greetings!Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. Rest assured that we are committed to continuously improving our services and enhancing our customers' experience. Until then.Sincerely, Sheilla Mae ImbongGuest Service Manager

10/10 超赞

JEON YEOB

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Sheilla 于 2024年01月21日 的回复
Dear Mr./Ms. Jeon,Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Minah

2024 年 1 月入住 2 晚
Sheilla 于 2024年01月16日 的回复
Dear Mr./Ms. Minah,Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

stephanie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Freindliness of the staff was second to none
2024 年 1 月入住 11 晚
Sheilla 于 2024年01月16日 的回复
Dear Ms. Stephanie,Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Annette

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great property made wonderful by the exception service provided by the kindest staff in the world.
2024 年 1 月入住 11 晚
Sheilla 于 2024年01月14日 的回复
Dear Annete,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Tom

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Sheilla 于 2024年01月14日 的回复
Dear Tom,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

SAYURI

满意:清洁度、员工和服务、住宿条件和设施
施設もサービスも素晴らしい!
2024 年 1 月入住 3 晚
Sheilla 于 2024年01月14日 的回复
Dear Sayuri,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Hazel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Sheilla 于 2024年01月14日 的回复
Dear Hazel,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

Wai Leng

2024 年 1 月入住 4 晚
Sheilla 于 2024年01月10日 的回复
Dear Mr. Park, Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your overall stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

8/10 还可以

HYUK JUN

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚
Sheilla 于 2024年01月10日 的回复
Dear Mr. Hyuk, Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your overall stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 超赞

??

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
スタッフが親切
2024 年 1 月入住 3 晚
Sheilla 于 2024年01月10日 的回复
Dear Valued Guest, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

6/10 一般

Rafael

满意:清洁度、员工和服务、客房舒适度
Not value for money
To begin with, what is the point of adding the “spa” at the end if there is no spa available. Paying a premium for this is not worth it. Unable to use the spa for treatments/jacuzzy was such a disappointment. Furthermore, not all the restaurants advertised were open… Phone lines were down the whole stay. We had to literally walk to reception each time we wanted to request anything to eat or drink.
2023 年 12 月入住 6 晚
Sheilla 于 2024年01月10日 的回复
Dear Mr. Rafael, Warm Greetings from Crimson Resort and Spa Mactan! Thank you for taking the time in sharing your experiences during your stay with us. Your feedback stated were not up to our standard. Providing the highest level of service is our number one priority and we sincerely apologize for falling short your expectations. I have shared your feedback with my team, so we can do our best to ensure this does not occur again. As part of our commitment to deliver exceptional service, the resort undergone rehabilitation works especially the spa area.Rest assured that we will continue to strive and work hard to deliver exceptional guest experiences. I hope you choose to stay with us again when your travels bring you back to the area to see the the property development.Sincerely, Sheilla Mae ImbongGuest Service Manager

8/10 还可以

Suzanne

满意:员工和服务,清洁度
2023 年 12 月入住 4 晚
Sheilla 于 2023年12月28日 的回复
Dear Mr./Ms. Suzanne,Warm Greetings! Thank you for giving us a good rating. We trust that you enjoyed your stay. Rest assured that we will continue to strive and work hard to deliver exceptional guest experiences. Looking forward to welcoming you again at Crimson Resort & Spa Mactan. Until then. Sincerely, Sheilla Mae ImbongGuest Service Manager

10/10 超赞

haein

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Sheilla 于 2023年12月16日 的回复
Dear Mr./Ms. Haein,Warm Greetings! Thank you for giving us a good rating. We trust that you enjoyed your stay. Rest assured that we will continue to strive and work hard to deliver exceptional guest experiences. Looking forward to welcoming you again at Crimson Resort & Spa Mactan. Until then. Sincerely, Sheilla Mae ImbongGuest Service Manager

8/10 还可以

Iva

2023 年 12 月入住 2 晚
Sheilla 于 2023年12月6日 的回复
Dear Mr. /Ms.Iva,Warm Greetings!Thank you for giving us a good rating. We will continue to work to improve our services, and I hope you choose to stay with us again. Thank you and until then. Sincerely,Sheilla Mae ImbongGuest Service Manager