Chalets in Las Palmas

"The room was great, "

"Staff was very accommodating!"

"Great hotel, great experience, beautiful location amazing beach view. Very helpful staff. Plenty to do or as preferred just relax. I'm still amazed definitely a 5⭐ hotel. Bought Preferred Club and had plenty of options. Massive choice of food plenty of entertainment. If you are looking for something wow that's the place to go. "

"It was very nice hotel, with shuttle transportation and located in a nice area with huge shopping one block apart. The breakfast is a buffet and if you don’t have time to enjoy it, it does not offer simple coffee and toast with butter and jam. This was the only thing that I suggest them to improve. The people at the front desk (depending, not all), were not very helpful. In many hotels they provide the information about everything. It was not the case with them when we checked in. "

"Room spotless as was the entire complex. Food lovely and plenty of it. Good selection. Pools lovely and plenty of beds. All staff great. Nothing a problem. Will definately be back "

"Beautiful hotel with exceptionally friendly and helpful staff — especially Eduardo, who greeted us with a smile from the moment we checked in late at night until our last evening. He consistently went above and beyond to ensure that any issues or personal requests were handled with genuine care and attention. There were a few small details that could be refined to make the experience feel truly five-star. For example, the bath salts weren’t replenished after the first night, and clearer communication about the rooftop pool being reserved for suite guests would have been appreciated. A few of the other reception staff could also take inspiration from Eduardo’s open, transparent, and welcoming approach, which made us feel completely at ease. Overall, it was a wonderful stay in an exceptionally beautiful hotel, and we left with many happy memories."

"Stunning hotel, with lovely staff, the hotel staff are friendly and helpful. Hotel room was very spacious and clean. Hotel grounds are very big with lots to do. Was a quiet and relaxing stay "

"Great hotel, good location and staff had excellent customer care skills. Room was very clean and comfortable."

"I enjoyed the ocean view (and the sunsets) the most . As cleanliness goes, it was very clean, however there was limescale on the shower glass doors and a bit of mildew forming in the corners. Occasional cockroach appearance (due to climate) in the bathroom, but I put a few drops of clove oil (something i always carry with me) and haven’t seen any after that. The food quality was very reasonable with a wide variety to choose from. I was refused a late checkout but was offered use of a courtesy room for showering which was very helpful. Overall a good hotel. I would go back."