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查爾斯曼特拉酒店的評價

4 out of 5
查爾斯曼特拉酒店
287 Charles Street, Launceston, TAS

評價

9.0

卓越

10 分評分，優異；1000 則評價中有 587 則" "
8 分評分，不錯；1000 則評價中有 322 則" "
6 分評分，一般；1000 則評價中有 65 則" "
4 分評分，欠佳；1000 則評價中有 22 則" "
2 分評分，很差；1000 則評價中有 4 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 9 月住了 1 晚
d 於 2019年9月17日的回應
Thanks very much for your rating and we are very pleased that you enjoyed your stay with us at the Mantra Charles. Kind regards, Dougal McConnell General Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A nice and comfort stay, with some disappointment
The room was big and clean and the service was excellent. We booked the rooms including the breakfast, which was good. It allows you to select any breakfast on the menu with the mini-buffet selection which offers many other options such as cereal, bread, drinks, etc. However, a disappointment is that we were not reminded that the coffee was not included with our breakfast, meaning we need to pay extra. We thought their staff has a responsibility to remind us on it. Otherwise, our stay was excellent in here.
於 2019 年 2 月住了 2 晚
Steve Tan 於 2019年3月19日的回應
Dear Guests, Thank you for staying with us and providing the feedback. We are glad you enjoyed your stay and apologize about the coffee incident. We will certainly train our team members to inform guests. Looking forward to welcoming you back Warmest regards, Steve Tan Rooms Division Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice studio apartment. Very friendly staff and very good breakfast. Location is very good also. Few minutes to the supermarket.
於 2018 年 12 月住了 1 晚
Steve Tan 於 2019年1月3日的回應
Dear Guest, Thank you for staying with us and providing the feedback. We are glad that you had enjoyed your stay overall. Looking forward to welcoming you back. Warmest regards, Steve Tan Rooms Division Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 2 晚

10/10 優異

Ka Po

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel to share
Quite convenient location and friendly staff.
Paul 於 2018年5月18日的回應
Thanks Ka Po - glad you enjoyed your stay

8/10 不錯

kate (melbourne)

讚好：整潔度和職員與服務
位置挺好
酒店整体来说不错，位置挺好在city内，距离景区10分钟车程， 很方便，酒店挺大的，设施也不错，唯一不知的就是酒店居然没有免费wifi, 想用酒店的免费wifi还需要上网注册做酒店会员，折腾了一会注册成功了还是连接不到酒店的wifi， 这有点小失望的
於 2018 年 2 月住了 1 晚

10/10 優異

IN SAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
淨潔，舒適，但位置山頂要行斜坡，如果有車都方便
淨潔，舒適，但位置在山頂，回酒店如果沒有車就比較行得辛苦，而且晚上街燈暗，會較不方便，廁所很大
於 2018 年 1 月住了 3 晚

8/10 不錯

Ying Wai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
the hotel is nice and quiet. room is clean. staff is nice and introduce where i can have dinner
於 2018 年 1 月住了 3 晚

10/10 優異

Giselle (Tasmania)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
當地好找的飯店
服務人員親切，房內設備舒適，早餐好吃，令人經驗，停車方便，下次會想再住，屋內裝潢陳設新穎，服務人員專業
於 2017 年 10 月住了 1 晚

10/10 優異

Mike (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
New and comfort
This hotel not in the CBD, not much facilites around. But very new, tidy and clean. Nice staff, comfort stay!
於 2017 年 9 月住了 1 晚

4/10 欠佳

Yab (Hong Kong)

讚好：整潔度和住宿狀況
Nice hotel
Nice hotel but kitchen too small price is quite
於 2017 年 8 月住了 2 晚

8/10 不錯

Geoff

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The morden one in Launceston
If you choose for a Morden and stylish one in Launceston, Charles will be your best choice. We stay in a studio, room size are quite good with unexpected comfortable bedding, worst thing is NO free wifi plus water and if someone need bath tub that will not satisfy about the room and should go for the suite. If you rent a car in Tasmania, they have free parking. All round is not bad with reasonable price.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

4/10 欠佳

Ka Yee (香港)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
格局像一所醫院
我們的房間好像x光攝影房。 枕頭有很不潔的「叔」氣味，影響睡眠！ 餐廳自助早餐不錯！

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good!
Great location!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent!
Great Location. We were so luck to see the fireworks in the room during Aus National Day.

8/10 不錯

yuen ling

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

chiu ming (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Clean and convenient hotel, well equipped kitchen!

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
Just a nice place
於 2024 年 4 月住了 1 晚
Mantra Charles Hotel 於 2024年5月1日的回應
Dear John,Thank you for your wonderful review, we are glad to know that you had a good stay with us and we look forward to see you again.Sincerely, Jit Singh, Assistant ManagerMantra Charles Hotel

10/10 優異

Ka Wai

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is very friendly and helpful!
於 2024 年 4 月住了 1 晚
Mantra Charles Hotel 於 2024年4月26日的回應
Dear Ka Wai,Thank you for your feedback, Providing excellent customer service is our top priority, and we're thrilled that our staff made your experience enjoyable. If there's anything else we can assist you with, please don't hesitate to let us know!Sincerely,Jit Singh, Assistant ManagerMantra Charles Hotel

10/10 優異

Elizabeth

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient situation for my stay parking permit was a added bonus
於 2024 年 3 月住了 1 晚
d 於 2024年3月24日的回應
Thanks Elizabeth -- we hope to welcome you again soon.Kind regards,Dougal McConnellGeneral Manager

10/10 優異

Vern

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 5 晚
Mantra Charles Hotel 於 2024年2月26日的回應
Dear Vern,Thank you for your wonderful feedback, we are glad that you had an excellent stay with us and we look forward to stay with us again.Sincerely,Jit Singh, Assistant Manager

10/10 優異

Paul Derek

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel. Great location.
於 2024 年 2 月住了 5 晚
Mantra Charles Hotel 於 2024年2月14日的回應
Dear Paul,Thank you for taking the time and providing us with your lovely review, we are glad that you had a pleasant stay with us and we look forward to see you again.Sincerely, Jit Singh, Assistant ManagerMantra Charles Hotel

10/10 優異

Elizabeth

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Another terrific stay at our favourite Launceston hotel. Staff are extremely friendly.
於 2024 年 2 月住了 1 晚
d 於 2024年2月11日的回應
Thanks very much, Elizabeth, and I'm pleased that you enjoyed your stay.Kind regards,Dougal McConnellGeneral Manager

10/10 優異

Kim

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Staff friendliness
於 2024 年 2 月住了 1 晚
Mantra Charles Hotel 於 2024年2月4日的回應
Dear Kim,Thank you for taking the time and providing us with your wonderful feedback, we look forward to see you again.Sincerely,Jit Singh, Assistant ManagerMantra Charles Hotel

10/10 優異

Elizabeth

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We had a very enjoyable four nights. Clean, comfortable rooms. Great staff. Well located.
於 2024 年 1 月住了 4 晚
Mantra Charles Hotel 於 2024年2月4日的回應
Dear Elizabeth,Thank you for your lovely review, we are glad to know that you had a wonderful stay with us and we look forward to see you again.Sincerely,Jit Singh, Assistant ManagerMantra Charles Hotel

8/10 不錯

Jenny

於 2024 年 2 月住了 1 晚
Mantra Charles Hotel 於 2024年2月4日的回應
Dear Jenny,Thank you for taking the time and providing us with your feedback, we hope to see you again.Sincerely,Jit Singh, Assistant ManagerMantra Charles Hotel

8/10 不錯

Kenney

讚好：整潔度、職員與服務和住宿狀況
Clean and tidy, good breakfast.
於 2024 年 1 月住了 1 晚
d 於 2024年1月30日的回應
Thank you Kenney and we hope to welcome you again.Kind regards,Dougal McConnellGeneral Manager

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Short but enjoyable stay
Only a brief stay but hotel staff very friendly and helpful. Room big and comfortable.
於 2024 年 1 月住了 1 晚
d 於 2024年1月30日的回應
Thank you!

8/10 不錯

Zahariah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely
Modern clean facilities.. close to the city , but limited parking
於 2024 年 1 月住了 1 晚
Mantra Charles Hotel 於 2024年1月25日的回應
Dear Zahariah,Thank you for your email, we are glad to know that you had a pleasant stay with us and we look forward to see you again.Sincerely, Jit Singh, Assistant ManagerMantra Charles Hotel

10/10 優異

Haoting

於 2024 年 1 月住了 1 晚
Mantra Charles Hotel 於 2024年1月24日的回應
Dear Haoting,Thank you for your lovely review about the hotel, we are glad to know that you had a pleasant stay with us and we look forward to see you again.Sincerely, Jit Singh, Assistant ManagerMantra Charles Hotel

10/10 優異

Kimberley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location with free parking for guests - great if you have a rental car! Lots of awesome eateries nearby. An easy 15-20 minute walk to the city. Stayed in a 2 bedroom interconnecting family apartment. Rooms and beds were very comfortable. Tidy little kitchenette was equipped with a stovetop, microwave and basic utensils. Large and spacious bathroom. Staff at the hotel were wonderful. They made their guests feel noticed and welcome. After a long day out sightseeing, coming back to the hotel felt like coming home. Thanks so much for looking after us, Mantra Charles!
於 2024 年 1 月住了 4 晚
Mantra Charles Hotel 於 2024年1月17日的回應
Dear Kimberley, Thank you for taking the time and providing us with your lovely feedback, we are glad that you had a pleasant stay with us and we hope to see you again.Sincerely, Jit Singh, Assistant ManagerMantra Charles Hotel

10/10 優異

Esther

家人同遊
讚好：整潔度、職員與服務和住宿狀況
-
於 2024 年 1 月住了 2 晚
Mantra Charles Hotel 於 2024年1月15日的回應
Dear Esther,Thank you for taking the time and providing us with your lovely feedback, we hope to see you again.Sincerely,Jit Singh, Assistant ManagerMantra Charles Hotel

10/10 優異

Vinh

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We had a good stay.
於 2023 年 12 月住了 1 晚
d 於 2024年1月8日的回應
Thanks Vinh, and I'm pleased that you enjoyed your stay.Kind regards,Dougal McConnellGeneral Manager

10/10 優異

Soumen

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 3 晚
d 於 2024年1月8日的回應
Thank you Soumen!

6/10 一般

Shaleshni

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very noisy hotel. We were given a room near the lift and just above the hotels delivery area. We could hear the lifts open and shut, other guests talking and the delivery truck was noisy and their lights reflected in our rooms. Thank god we only stayed there for one night.
於 2024 年 1 月住了 1 晚
d 於 2024年1月8日的回應
Hi Shaleshni,Thank you for taking the time to provide your review. I am sorry that your stay was not as peaceful as we hoped.Kind regards,Dougal McConnellGeneral Manager

10/10 優異

Umber

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚
Mantra Charles Hotel 於 2024年1月7日的回應
Dear Umber,Thank you for staying with us, we are pleased to know that you had a great stay with us.Sincerely,Jit Singh, Assistant Manager

10/10 優異

Kalliopi (ANTELOPE)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is a beautiful property that is superbly maintained and extremely clean. The staff was kind and professional, doing everything they could to make our stay as pleasant as possible. Nicole in the dining room was a perfect representative of the kind of service we received. She was always pleasant and listened to our needs and did everything to ensure we were happy. The room was spacious with a large bathroom. The chair for the desk was heavy and did not move easily when we wanted to use it. The shower cubicle is small. While it wasn't a problem for me, it was a challenge for my husband as he is not as flexible as me. He told me he didn't wash below his knees the entire visit. The lighting in the bathroom wasn't bright enough. The bulbs seemed to brighten the longer they were on but still were not adequate for shaving and other personal care. The blinds in the room are beautiful but are not really good at room darkening. If you need a dark room after the sun comes up, you might be challenged. This hotel is easy walking distance to a variety of restaurants and convenient to downtown with many lovely shops and parks. We loved the hotel and would likely stay here if we come back to Launceston.
於 2023 年 12 月住了 7 晚
d 於 2024年1月31日的回應
Dear Marc,It is so very nice to read that you enjoyed your stay so much. I appreciate your comments, and thank you for mentioning Nicole specifically.We hope to welcome you back when next in LauncestonKind regards,Dougal McConnellGeneral Manager

10/10 優異

Troy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Awesome staff
於 2023 年 12 月住了 1 晚
Mantra Charles Hotel 於 2024年1月7日的回應
Dear Troy, Thank you for your wonderful review, we are glad to know that you had a pleasant stay with us and we look forward to see you soon.Sincerely,Jit Singh, Assistant Manager

10/10 優異

Vikas (Sydney)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff courtesy. The room quality. All excellent!
於 2023 年 12 月住了 4 晚
Mantra Charles Hotel 於 2023年12月27日的回應
Dear Vikas,Thank you for taking the time and providing us with your lovely feedback, we look forward to see you again.Sincerely, Jit Singh Mantra Charles Hotel

4/10 欠佳

Kezia

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The room is quite old and needs some improvements. The blinds are ripped, the mattress is sunken, and the elevator is broken, having been stuck at level 3, and as a result, we had to wait a while for it. The staff is nice, and the breakfast is not too bad.
Mantra Charles Hotel 於 2023年12月26日的回應
Dear Kezia, Thank you for taking the time to tell us about your experience at the Mantra Charles Hotel Launceston. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Jit Singh, Assistant Manager

10/10 優異

satish

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
d 於 2023年12月21日的回應
Thanks Satish, and I'm pleased that you enjoyed your stay.Kind regards,Dougal McConnellGeneral Manager

8/10 不錯

Graeme

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Mantra Charles Hotel 於 2023年12月18日的回應
Dear Graeme,Thank you for your feedback, we look forward to see you soon.Sincerely Jit Singh, Assistant Manager

10/10 優異

Venkatarao

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel.
Beautiful hotel in a beautiful location. Room, bathroom were clean. Bed was comfy. Fridge had milk . Nescafé coffee pods were excellent. The restaurant on the premises had good choices. There are several eateries just in walking distance. Front desk staff are friendly and polite. Views from our room were fantastic.
於 2023 年 12 月住了 2 晚
Mantra Charles Hotel 於 2023年12月18日的回應
Dear Venkatarao,Thank you for taking the time and providing us with your wonderful feedback, i will share the comments with our team and we look forward to see you again.Sincerely, Jit SinghAssistant Manager

10/10 優異

Catherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff. Everything about the property was as described. A very enjoyable stay
於 2023 年 12 月住了 1 晚
Mantra Charles Hotel 於 2023年12月16日的回應
Dear Catherine,Thank you for taking the time and providing us with your wonderful feedback, we are glad to know that you had a pleasant stay with us.Sincerely,Jit Singh, Assistant ManagerMantra Charles Hotel

8/10 不錯

Frank

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
d 於 2023年11月23日的回應
Thanks Frank, and we hope to welcome you again soon.Kind regards,Dougal McConnellGeneral Manager

8/10 不錯

VIVIAN

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Have been staying at Charles for many years and always feel recognised and welcomed. Easy to get about - great cafes walking distance and bus at your doorstep if you don’t have a rental car
於 2023 年 11 月住了 7 晚
d 於 2023年11月12日的回應
Thanks Vivian, and I'm delighted that you enjoyed your stay.Kind regards,Dougal McConnellGeneral Manager

10/10 優異

Matt

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
d 於 2023年11月14日的回應
Thanks Matt, and we hope to see you again soon.Kind regards,Dougal McConnellGeneral Manager

10/10 優異

Tanya

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Quiet, friendly and very helpful staff. Will stay again thank you
於 2023 年 11 月住了 1 晚
d 於 2023年11月12日的回應
Hi Tanya,Thanks for staying with us. I'm delighted that you had a good visit and we hope to see you again soon.Kind regards,Dougal McConnellGeneral Manager

10/10 優異

Wendy

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I needed somewhere to stay close to the hospital, as I have in the past. The accommodation was neat, clean and very comfortable; even the pillows!!! I really appreciated and enjoyed the scent of the lemongrass body wash! Thank you, i will personally be looking to purchase something similar when I find it. I had the opportunity this time to enjoy the opportunity to eat an evening meal and breakfast; each of which were very well cooked, and presented and both exceptional quality!! Tasted wonderful. Service on arrival was exceptional. Service from restaurant staff also very good. I will not hesitate to rebook and stay again when the opportunity arises. Thank you.
於 2023 年 11 月住了 1 晚
d 於 2023年11月3日的回應
Thank you Wendy, and I am very pleased that you had such an enjoyable stay.Kind regards,Dougal McConnellGeneral Manager