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"Clean room, wonderful staff"

"Great stay for Boston Marathon weekend. Loved the service to runners. Great breakfast buffet, selection that suits one’s racing for the weekend"

"Ok"

"Now that I've stayed here, I'm shocked at the number of reviews which mention "cleanliness" as a positive. I didn't require much. Just needed a basic room with basic amenities. Unfortunately, the walls in my room had peeling paint, the entire carpet had a sticky feel to it, there was a "clean" towel with long hair on it, and there was a big chunk of something left on the floor near the bed... Maybe I got the dirtiest room in the building? The staff were friendly but slow to respond. I stayed 3 days. On day one, I had a hot shower. On days 2-3, my shower was cool to luke warm at best. O made multiple reports to staff with no resolution nor compensation. They are severely understaffed here. I just needed a basic place to stay. Nothing fancy. This place is not fancy, but it's also not clean and when you do have issues, as polite as the staff are, there are just too few of them to assist. You may end up with cold showers. I was so hopeful based on the previous reviews, but I will not be back."

"The property is nice the rooms condition was not the bathroom toilet seat had deep scratches making it look dirty, the shower drain was old and moving also seeming dirty. The kids mattress were dirty should have protected covers. The balcony was filthy and you could hardly open the door. For the price they should look into minor cosmetic updates to make it more price appropriate. "

"We have stayed at the HIE before. Staff is friendly. I enjoy being able to get a hot cup of coffee or tea whenever I want it. Parking is at the back of the hotel so use the rear door once you have your key. "

"We had a great stay and the staff was excellent!"

"Property was very nice , would stay again . Very walkable to everything"

"had great stay rly"