6/10 一般
Beth
伴侶同遊
2025 年 7 月 30 日
The place was clean; in this heat, I appreciated how well the a/c worked. The bed was very comfortable. Hotel was conveniently located to Tanglewood, which was why we came to Lenox.
I disliked the virtual aspects of the front desk. We didn't know where to check in, and saw other travelers similarly confused. Didn't know we were supposed to check in at the bar in the restaurant. Later, I got a text from the virtual front desk asking if I had any questions. I asked 2 questions but never got a reply. Re: complimentary coffee, it would have been nice to have an offering of tea and/or hot water as well. Waited for service to check out, along with two other guests. Furthermore, we were never told check in or check out times.
Beth
於 2025 年 7 月住了 1 晚