"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"The little house was great for the price. Could be improved by air conditioning. It is very warm in bedrooms and as it was raining could not let in fresh air. One let downâŠthe bedding was dreadful. Unclean cover on bed and mattress cover covered in other peoples hairsđalso found some in bathroom sink"
"The little house was great for the price. Could be improved by air conditioning. It is very warm in bedrooms and as it was raining could not let in fresh air. One let downâŠthe bedding was dreadful. Unclean cover on bed and mattress cover covered in other peoples hairsđalso found some in bathroom sink"
"We didn't feel that this property was representative of the listing pictures. It was a lot more run down and stark in comparison. Perhaps because we got a ground floor unit.
- The patio was unusable (no privacy and plastic table and chairs were covered in bird poop).
- Grounds weren't well kep with grass long, not outdoor seating around the pool (which is much smaller than expected with limited hours).
- Check in process was frustrating.
- Unit had absolutely no supplies (no hand soap, no...
"We didn't feel that this property was representative of the listing pictures. It was a lot more run down and stark in comparison. Perhaps because we got a ground floor unit.
- The patio was unusable (no privacy and plastic table and chairs were covered in bird poop).
- Grounds weren't well kep with grass long, not outdoor seating around the pool (which is much smaller than expected with limited hours).
- Check in process was frustrating.
- Unit had absolutely no supplies (no hand soap, no...
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
"Property was full and not enough close parking. The beds were really uncomfortable. I think that for the high price weâve paid the conditions could be better.
The lady in the reception was adorable, the bedsheets and towels were exceptionally clean. It was only 3 minutes away (car) from downtown and the telecabine. The apartment was big including the rooms. "
"4 dĂas antes de salir, recibo un mensaje del dueño, al que todavĂa no hemos visto, diciendo que le ha fallado el servicio de limpieza y que si podĂamos limpiarla nosotros por 95 ⏠(dinero que me ha costado varios correos y 2 semanas recibir). Lo cierto es que cuando llegamos, la casa estaba deficientemente limpiada, por lo que nos quedĂł la sensaciĂłn de que es una prĂĄctica habitual.
Casa poco preparada para el verano, mucho calor y ni siquiera un ventilador. Instalaciones obsoletas y espacios...
"4 dĂas antes de salir, recibo un mensaje del dueño, al que todavĂa no hemos visto, diciendo que le ha fallado el servicio de limpieza y que si podĂamos limpiarla nosotros por 95 ⏠(dinero que me ha costado varios correos y 2 semanas recibir). Lo cierto es que cuando llegamos, la casa estaba deficientemente limpiada, por lo que nos quedĂł la sensaciĂłn de que es una prĂĄctica habitual.
Casa poco preparada para el verano, mucho calor y ni siquiera un ventilador. Instalaciones obsoletas y espacios...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"We loved our room with the balcony area that provided a beautiful view of the mountains. Staff were very welcoming and spoke English which was very helpful! Beds were super cozy and the room had ample space for moving around and storing our luggage. We also loved that there was onsite parking."
"Room was spacious, comfortable and clean. Breakfast was an excellent selection of items with some hot options too. Car park was large and had very easy access. Walk into town took about 6 mins and not too steep at all really. Delightful stay!"
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the âreception deskâ â this is not a hotel.
To make matters worse, when we tried to call the companyâs central reservations line, they said that they "donât speak Englishâ and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street."
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Frequently asked questions
Are there holiday rentals in Les?
Yes, there are holiday rentals close to the most popular sights in Les, or you can select a more secluded option if you're looking for a relaxing stay.
What are some of the best holiday rentals that Les has to offer?
Pyrenees house, sleeps 2/12: SKIING, HIKING, FISHING. WIFI: This holiday home rental outside of Les is located on a lake, and has a patio, a garden and a BBQ to put you at ease in your new surroundings. It has 3 bedrooms, as well as a kitchen with a dishwasher, a fridge and a stovetop, so that you can cook with friends or family.
How many holiday rentals are there in Les?
Expedia has 3 holiday rentals for your stay in Les.
Whatâs there to see and do in Les?
While exploring the area, visit family-friendly sights like Aran Park, or get outside and enjoy nature at Col de Peyresourde. Termas BaronĂa de Les and Crema d'Eth Haro - Trunk of Fir are other places to visit while you're in town.
Whatâs a holiday rental in Les like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Les. Holiday rentals offer extras such as laundry facilities and kitchens so you'll feel right at home. If you're concerned about cleanliness, a holiday rental can offer a sense of seclusion away from public hotel lifts and lobbies packed with people while still allowing you the excitement and enjoyment of travel. You'll also find more space in a holiday rental than in a traditional hotel, which is another reason why a holiday rental is a great choice for family gatherings.
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