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地獄峽谷大酒店 - 登高精選酒店的評價

3 out of 5
地獄峽谷大酒店 - 登高精選酒店
621 21st St, Lewiston, ID

評價

7.8

不錯

10 分評分，優異；1000 則評價中有 367 則" "
8 分評分，不錯；1000 則評價中有 314 則" "
6 分評分，一般；1000 則評價中有 173 則" "
4 分評分，欠佳；1000 則評價中有 97 則" "
2 分評分，很差；1000 則評價中有 49 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

8.4/10 

設施服務

7.6/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Donna

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly.
於 2024 年 5 月住了 2 晚

2/10 很差

Sally

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Property worn, areas needed cleaning and refurbishment. We were next door to a very noisy room which the management couldn’t handle due to lack of staff. We finally had to move to a lower class room. Had to repack and move at 9:15pm after driving all day. Trying to get some financial compensation for smaller room and the fact we were so inconvenience due to the way an bad situation was handled
於 2024 年 5 月住了 1 晚

10/10 優異

Donna

讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed the river view from the yard area
於 2024 年 5 月住了 1 晚

10/10 優異

Michael C

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚

10/10 優異

Tana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great customer service!
於 2024 年 5 月住了 1 晚
Casey 於 2024年5月20日的回應
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 優異

Debi (Nampa)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Place was very nice. Breakfast could be hotter but consistent with buffets. May want to have front desk personnel dress in something more appropriate than a grey sweatshirt.
於 2024 年 4 月住了 1 晚
Casey 於 2024年5月20日的回應
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 優異

Eva

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay!
於 2024 年 4 月住了 2 晚
Casey 於 2024年5月20日的回應
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

6/10 一般

TENGA

於 2024 年 4 月住了 1 晚
Casey 於 2024年5月20日的回應
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 優異

Gregory (Council)

於 2024 年 4 月住了 1 晚
Casey 於 2024年5月20日的回應
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

6/10 一般

Floyd

親子同遊
讚好：整潔度
Hot tub not active. No pool. Wait staff for breakfast seemed unhappy being there.
於 2024 年 4 月住了 2 晚
Casey 於 2024年5月20日的回應
Floyd, we are sorry to hear that your staff didn't go as great as it should have. We appreciate the feedback and will us it to help train staff.

6/10 一般

Chery

家人同遊
不滿：職員與服務
Disinterested staff
於 2024 年 4 月住了 1 晚
Casey 於 2024年5月20日的回應
Floyd, we are sorry to hear that your staff didn't go as great as it should have. We appreciate the feedback and will us it to help train staff.

10/10 優異

Brandon

於 2024 年 3 月住了 1 晚
Casey 於 2024年5月20日的回應
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 優異

Terry

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All the amenities are very fine, nice breakfasts, nice lounging area. I plan on staying there again anytime I am in town.
於 2024 年 3 月住了 2 晚
Hotel Staff 於 2024年3月24日的回應
Thank you! We are glad you enjoyed your stay and look forward to having you again!

10/10 優異

Sharon (Lake Elsinore)

家人同遊, 寵物同遊
讚好：整潔度和住宿狀況
Sara was very friendly. The clerk in the morning was a dud!!
於 2024 年 3 月住了 1 晚

10/10 優異

Annette

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great rooms
於 2024 年 3 月住了 1 晚
Casey 於 2024年5月20日的回應
Thank you taking your time to leave us a review. We appreciate your business and hope to see you again in the future.

10/10 優異

Michael

於 2024 年 3 月住了 2 晚
Front Desk Staff 於 2024年3月31日的回應
Thank you for the review! We are glad you enjoyed your stay with us!

8/10 不錯

Amy

於 2024 年 2 月住了 1 晚

4/10 欠佳

Bobbi

不滿：整潔度和職員與服務
We were out in a handicap room. The shower floor was dirty needs updates! We are not handicapped. Morning front desk clerk was rude when asked a question.
Casey 於 2024年3月13日的回應
Thanks for taking the time to leave us a review. It looks like you booked a handicap room when you booked online. Also the bathrooms were just updated last year.

10/10 優異

Nathan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice property excited to come back
於 2024 年 2 月住了 1 晚
Casey 於 2024年2月13日的回應
Thank you for taking your time to leave us a review. We hope to see you in the near future.

4/10 欠佳

Glen

家人同遊, 商務旅客
讚好：整潔度
不滿：住宿狀況
Like i stated before. We could hear the people in the next room (with kids) talking. NOT just noise, but we could hear FULL ON CONVERSATION.
於 2024 年 2 月住了 1 晚
Casey 於 2024年2月8日的回應
Glen, we do apologize for this inconvenience during your stay. There was a hockey tournament going on in town so many hotels had a lot of kids staying. You can always let our front desk know of these issues and they will help solve these problems so that you can enjoy your stay more. Once again sorry for the problem during your stay.

10/10 優異

Devon

家人同遊, 伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hot breakfast with many options to choose from and servers were very helpful. 1.6 miles from LCSC. Did not get to see much of the facility do to time constraints. Many computers available on sight along with washers and dryers on our floor for 2.00 each. Perk of being able to have dinner on sight. One issue of a mattress having a stain was addressed.
於 2024 年 1 月住了 1 晚
Casey 於 2024年1月29日的回應
Thank you for taking your time to leave us a review. It's always a pleasure to hear people having a great time at the hotel. We hope to see you again in the near future.

2/10 很差

Leslie

不滿：整潔度、職員與服務、設施服務和住宿狀況
I had to move rooms 3 times because the tv and or toilets did not function in my room. Them was told take it or leave it on the 4th room. There was a big tournament in town and by this time it was past 9:30 pm and I just wanted to go to bed. There was a gal trying to help- but take it or leave it wasn’t the phrase I wanted to hear and the front desk couldn’t care less.
GM 於 2024年1月10日的回應
Dear Leslie,My apologies for the perception of our agents attitude toward the room move. It is always our desire to assist in the best possible experience for our guests. If an issue with the television was the purpose of the room move for various rooms, most likely it was due to an upgrade with our provider. We hope you will consider our property again in the future knowing this was an error in proper communication from our team member. We will work with them on expectations and goals to ensure this does not occur in the future. Kind regards,Heidi Copeland

2/10 很差

David

於 2024 年 1 月住了 1 晚
Casey 於 2024年1月9日的回應
David, we do apologize we didn't meet your expectations. I'm seeing that you didn't even stay on your original date as you had asked for a change of days.

10/10 優異

donald

於 2023 年 12 月住了 3 晚
Casey 於 2024年1月9日的回應
Donald, thank you for taking your time to leave us a review. We appreciate your business and hope to see you again in the near future.

8/10 不錯

Mark

Casey 於 2024年2月8日的回應
Mark, thank you for taking the time to leave us a review. We hope to see you again in the near future.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great!
於 2023 年 12 月住了 2 晚
Shaundra 於 2023年12月28日的回應
Thank you for the review! We are glad you enjoyed your stay!

4/10 欠佳

Gerardo

家人同遊
不滿：整潔度、職員與服務和客房舒適度
Disappointed, loud, I was not able to sleep.
Your Hotel Room seem clean, but not until I drop something under the AC unit and bed, there was a lot of dust balls, and small food items left by previous customers. The Bathroom fan was so loud, it sounded like a diesel truck, and the sound coming from outside was so loud, I was not able to sleep comfortably, and I was able to listen to people's conversations outside by the elevators; your doors are not sound proofed. Your employees at the front counter were not friendly at all, no one greeted me or say hi, not until I informed them that I had a reservation. You are in the hospitality business and they were not hospitable at all.
於 2023 年 11 月住了 1 晚
Front desk 於 2023年12月31日的回應
Gerado,Thank you for taking your time to leave us a review, we are sorry for the delayed response. We are very sorry to hear this us your stay with us. Your review will be shared with staff for training purposes. We hope that you will give us another try in the future. We try our best to make sure that our guests are comfortable during their stay with us, if we know there is a problem we will try our best to move you to another room or fix the issue.

8/10 不錯

Monasue

讚好：職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Casey 於 2024年1月9日的回應
Monasue thank you for taking your time to leave us a review. We appreciate your business and hope to see you again in the near future.

8/10 不錯

Doron

讚好：整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚
Casey 於 2023年11月28日的回應
Thank you for taking your time to leave us a review. We hope to see you again in the near future.

4/10 欠佳

Kimberly

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Room wasnt ready and front desk staff was rude about it.
於 2023 年 11 月住了 1 晚
Front desk 於 2023年11月13日的回應
We are sorry to hear this of your check in experience with us, and apologize. We hope that you enjoyed your stay with us.

8/10 不錯

Donald

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 不錯

Amanda

家人同遊
讚好：職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 不錯

Lindy

於 2023 年 11 月住了 1 晚
Casey 於 2023年11月28日的回應
Thank you for taking your time to leave us a review. We hope to see you again in the near future.

10/10 優異

Bob

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Restaurant, bar, grill, pool, hot tube. What else can you ask for? Great stay
於 2023 年 10 月住了 2 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 優異

Erin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 不錯

Janet

家人同遊, 伴侶同遊
It was very busy and we couldn't check in so I never got to use the pool
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

6/10 一般

Jordan

讚好：職員與服務和客房舒適度
不滿：住宿狀況
Clean Hotel but needs to have maintenance done. Pool Rails were all loose. Our Bathroom Door and Room Door both were very hard to open/shut
於 2023 年 10 月住了 1 晚
Front desk 於 2023年10月18日的回應
Jordan, Thank you for taking time to leave us a review. We will have maintenance look into these issues right away. We hope that you enjoyed the rest of your stay with.

8/10 不錯

Phillip

讚好：職員與服務、設施服務和住宿狀況
This a nice place to stay with a very good restaurant onsite. Room was clean but smelled like dirty socks.... very stale. I opened up the window but there was no screen.
於 2023 年 10 月住了 1 晚
Front desk 於 2023年10月22日的回應
Thank you for taking time to leave a review. We are sorry to hear this of your room, we will share this with staff for training purposes. We hope that you enjoyed the rest of your stay.

10/10 優異

Jeffery

讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

8/10 不錯

Ruth (Mount Vernon)

讚好：整潔度和職員與服務
於 2023 年 10 月住了 1 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 優異

Jeffery

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 優異

Maryann

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I would recomnend this hotel to anyone staying in the area. Ckean, friendly staff, great breakfast
於 2023 年 9 月住了 1 晚
Front desk 於 2023年10月1日的回應
Maryann, thank you for taking your time to leave us such a wonderful review. We are happy to hear that you enjoyed your stay with us and hope to see you in the future.

4/10 欠佳

Janine

讚好：整潔度
不滿：客房舒適度
Disappointing
This hotel is gone downhill since it switched from Red Lion. Could not make any adjustments to our heater/air conditioner it didn't appear to work so we had to unplug it from the wall.
於 2023 年 9 月住了 1 晚
Front desk 於 2023年9月17日的回應
Janine, We are sorry to hear this of your stay with us. We do have maintenance on site for any issues such as this. We hope that you will give us another chance in the future.

8/10 不錯

Phillip

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean facility. Friendly staff, quick check in.
於 2023 年 9 月住了 1 晚
Front desk 於 2023年9月17日的回應
Phillip, thank you for taking time to leave us a review. We are happy to see that you enjoyed your stay with us.

10/10 優異

Chelsi

於 2023 年 9 月住了 1 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 優異

Gerald

於 2023 年 9 月住了 1 晚
Casey 於 2023年11月8日的回應
Thank you for taking your time to leave us a review. We are glad you enjoyed your stay. Hope to see you again in the near future.

10/10 優異

Mattress

於 2023 年 8 月住了 1 晚
Casey 於 2023年9月26日的回應
Thank you for taking your time to leave us a review. Hope to see you again in the near future.

8/10 不錯

Dean

家人同遊
讚好：職員與服務、設施服務和住宿狀況
It was clean
於 2023 年 8 月住了 2 晚
Front desk 於 2023年8月28日的回應
Dean, thank you for taking your time to leave us a review. We are happy to see that you enjoyed your stay with us.

10/10 優異

Karen

讚好：職員與服務和住宿狀況
Enjoyed the breakfast
於 2023 年 8 月住了 1 晚
Casey 於 2023年9月26日的回應
Thank you for taking your time to leave us a review. Hope to see you again in the near future.

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Front desk 於 2023年8月28日的回應
James, thank you for taking time your time to leave us a review. We hope to see you in the future.