6/10 一般
Markus HKG
2012 年 10 月 9 日
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Good hardware, bad software.
I booked a twin room for 2 persons and only 1 bottle of complimentary water was given. I requested for 1 more bottle but the staffs said the rules did not allow. The room rate is more expensive for 2 persons per room than for 1 person per room, so it did not make sense. A bottle of water does not cost much compared to the room rate they charged. The other bad impression the hotel left is the rude staff who gave out towels at the swimming pools. I went to the pool in the early morning on the day of checking out. The staff could not find my room number on a piece of paper on which a list of room number was hand written, the staff gave me a contemptuous look and handed me a yellow towel reluctantly as if he let me sneaked in illegally. He instructed me to dump the towel in the bin in front of him after use. When I entered the pool area I saw everyone else received a towel with brown & beige stripes. I stayed in this hotel for 2 nights and on the first 2 days I went out for sightseeing and did not have time to swim in the hotel. I have rightful use of the pool before check out time. I do not deserve this discriminating treatment.
