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海德公園凱富酒店的評價

3 out of 5
海德公園凱富酒店
73 Queensborough Terrace, London, England

評價

7.6

不錯

10 分評分，優異；943 則評價中有 173 則" "
8 分評分，不錯；943 則評價中有 453 則" "
6 分評分，一般；943 則評價中有 217 則" "
4 分評分，欠佳；943 則評價中有 62 則" "
2 分評分，很差；943 則評價中有 38 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

5.6/10 

設施服務

7.2/10 

住宿狀況

6.6/10 

環保程度

評價

10/10 優異

CHIEN HUI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適乾淨的房間
舒適安靜的住宿，就在海德公園旁邊，距離捷運站大約10分鐘的路程，房間乾淨整潔，第一天住的房間非常的狹小，兩個人的行李箱根本放不下去，電視壞掉之後跟櫃檯反應，由於無法修好電視，櫃檯免費幫我升級加大雙人床的房間，態度服務良好，很適合推薦來住.
於 2019 年 1 月住了 3 晚
Anderson 於 2019年2月5日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Maria (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient and Nice Hotel
The hotel is very convenient - 3 mins. walk to the underground and restaurants. Staffs are helpful. The room is a bit small but that is usual in London. However, the room is clean and tidy. I have stayed in the nearby larger hotel with higher prices, but the room was nearly same size and furnish is a bit old. Anyway, all you need is a hot shower and a comfortable bed as you would be all days out. Overall, I am happy with the stay in this hotel.

6/10 一般

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient location.
Convenient location close to underground station. But the room is tiny. We have three persons and there is not any space to place our luggages.

8/10 不錯

kinki (hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

yenting (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
床很舒服、交通位置很方便
nice

10/10 優異

tintin (TAIWAN)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通位置很方便
非常好

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地势非常好，有公园和两个地铁站。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
good location and friendly staff
Good loaction!!!Just walk 2min to Queensway tube stop and 5min to Bayswater tube stop. Friendly staff !!!

8/10 不錯

yayun (Taiwan)

讚好：整潔度、職員與服務和客房舒適度
交通非常便利
交通非常方便的一家飯店,櫃枱人員也非常親切,房間清潔也做的不錯,但隔音不是太好

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
同一价位所能找到最好的
预定时进行了广泛搜索，这个酒店是邻近价位中评价最好的。入住后也确实如此，尤其交通极为便利，Queensway地铁站和Paddington火车站近在咫尺，服务也不错。唯一不足的就是房间偏小，显得比较局促，早餐难吃了点。

8/10 不錯

Nigel

伴侶同遊
讚好：整潔度和職員與服務
We stayed here for 3 nights as it is a great location for going to the Royal Albert Hall which is just across the park. There was some property maintenance going on at the time but it did not interfere with our stay but we have scored slightly lower because of this. Queensway Tube is around the corner so getting around was easy, we discovered the local area and found lots of bars and restaurants. The breakfast is basic continental but plenty to choose from. For 3 nights our room was clean and cleaned daily but was a tad too small for us as we didn't really have anywhere for a bags and some clothes. For what we paid we have no complaints.
於 2024 年 5 月住了 3 晚
Reservation Team 於 2024年5月16日的回應
Dear Nigel,Thank you for your great review. We really appreciate your stay with us, and hope to see you soon. Kind Regards Reservation Team

8/10 不錯

Maida

讚好：整潔度、職員與服務和住宿狀況
Very clean, very friendly and a great location.
於 2024 年 4 月住了 3 晚
Reservation Team 於 2024年4月12日的回應
Dear Maida,Thank you for your wonderful feedback. We will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards Reservation Team

6/10 一般

Don

讚好：整潔度和職員與服務
Staff are nice. Location for me was perfect. If you have a room on the top floor be prepared to scale a steep staircase. The breakfast was basic and the hair dryer was broken. Shame because I was soaked after a day of rain. I might consider returning because the location (edge of Hyde Park) is so good.
於 2024 年 3 月住了 1 晚
Reservation Team 於 2024年3月15日的回應
Dear Don, Thank you for your wonderful feedback. We will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

6/10 一般

Elizabeth

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 2 月住了 1 晚
Reservation Team 於 2024年2月18日的回應
Dear Elizabeth, Thank you for your great review. We really appreciate your stay with us, and hope to see you soon. Kind regards,

10/10 優異

alan

讚好：整潔度、職員與服務和住宿狀況
It had everything I needed for my overnight stay in London. The staff were helpful, the room small but comfortable and adequate, the breakfast was plentiful with a good selection.
於 2024 年 1 月住了 1 晚
Reservation Team 於 2024年1月25日的回應
Dear Alan, Thank you for your great review. We really appreciate your stay with us, and hope to see you soon. Kind regards,

10/10 優異

USEOK

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
혼자여행시 추천 합니다
혼자 여행와서 부족함 없이 정말 편하게 쉬었어요 리셉션에 있는 직원들 모두 친절하게 응대 해주었어요.
於 2024 年 1 月住了 2 晚
Reservation Team 於 2024年1月22日的回應
Dear Guest, Thank you for your great review. We really appreciate your stay with us, and hope to see you soon. Kind regards,

4/10 欠佳

Michael

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Reservation Team 於 2024年1月19日的回應
Dear Guest,Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind RegardsReservation Team

2/10 很差

LISBET

不滿：住宿狀況
於 2023 年 12 月住了 2 晚
Reservation Team 於 2023年12月25日的回應
Dear Guest, Thank you for your great review. We really appreciate your stay with us, and hope to see you soon. Kind regards,

6/10 一般

真實旅客

不滿：整潔度、職員與服務和客房舒適度
Ulækkert sted
Virkelig ulækker morgenmad, det lignede noget der var købt i frost i et supermarked og hurtigt blevet varmet op. Derudover larmede det hele tiden, der var intet ro overhovedet. Værelserne og gangen var så småt at man næsten ikke kunne være der og det er problematisk hvis man har større kufferter med. Derudover så var der intet varmt vand, så det var svært at gå i bad. Det eneste gode er at det ligger nogenlunde centralt men hotellet anbefaler jeg på ingen måde. Det har intet med komfort at gøre.
於 2023 年 12 月住了 4 晚
Reservation Team 於 2023年12月16日的回應
Dear Guest,Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

4/10 欠佳

John

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
New Elevator means no elevator.
The hotel webpage said " Installing new elevator". As a native English speaker, I interpreted this to mean a second elevator. I read a review to learn there was no elevator. I have an ankle injury and pleaded with management to put me on ground floor. The reception attendant was rude and smug telling me that I should have read the fine print before booking. He put me on first floor, with 1.5 flights of stairs. I asked every night to change my room to ground floor should there be a vacancy. Deaf ears. I saw one of the rooms turn over. Another complaint was the AC in the room. It was noisey and difficult to set. Either too hot or too cold. The bathroom was small. The sink had no top for toiletries. There was no towel rack. The breakfast was just snacks and the eating room cramped and not well laid out. Too many elbows trying to get to the food. I would not recommend. There are other hotels in the area with elevators, better food, working ACs, and decent bathrooms.
於 2023 年 12 月住了 6 晚
Reservation Team 於 2023年12月14日的回應
Dear John, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

6/10 一般

Mohammad A

家人同遊
不滿：職員與服務
於 2023 年 11 月住了 3 晚
Reservation Team 於 2023年11月17日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again.Kind RegardsReservation Team

8/10 不錯

Lien

於 2023 年 11 月住了 3 晚
Reservation Team 於 2023年11月16日的回應
Dear Guest, Thank you for your great review. We really appreciate your stay with us, and hope to see you soon. Kind regards, Reservation team

10/10 優異

Tommy

於 2023 年 10 月住了 1 晚
Reservation Team 於 2023年10月25日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind RegardsReservation Team

6/10 一般

Erlend

於 2023 年 10 月住了 3 晚
Reservation Team 於 2023年10月18日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 不錯

Brooke

讚好：整潔度和職員與服務
No elevator - was a challenge to drag luggage up 4 flights of stairs
於 2023 年 9 月住了 1 晚
Reservation Team 於 2023年10月5日的回應
Dear Brooke, thank you for your feedback. We really appreciate that and we hope we will see you again. Kind regards, Reservation team

8/10 不錯

Darren

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location and great breakfast offered
After long flight from Australia, they gave us check in at 10am which was handy. Room was very small but did the job. Elevator out of service so walking up 4 levels of stairs with our 3 kids with bags was hard work. Great location, close to metro station and plenty of restaurants and bars around. Excellent breakfast offered and staff were friendly and helpful.
於 2023 年 9 月住了 3 晚
Reservation Team 於 2023年10月2日的回應
Dear Darren, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

6/10 一般

真實旅客

家人同遊
不滿：客房舒適度
Razoável.
Muito pequeno, muito apertado, sem elevador, muitas escadas íngremes, apertadas e desconfortáveis. Sem ajuda pra subir malas. Não dá pra andar no quarto, cama de casal pequena, banheiro minúsculo (sentar no vaso só de lado). Café da manhã básico em uma salinha pequena. Ar condicionado do quarto não funcionou. Localização boa mas à noite ficamos apreensivos, fica muito vazio. Se eu tivesse lido os comentários antes, não teria ficado lá.
於 2023 年 9 月住了 4 晚
Reservation Team 於 2023年9月25日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 很差

Dinesh

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Disaster
this hotel did not have a working Elevator . we had to carry 2bags of 23 kg each and our hand luggage up to the 06th floor and back . the steps were getting steeper and narrower as u climb up . hotel staff did not help at all . actually we did not see any staff other than 01 person at front office who suggested we could leave our bags in the breakfast area if we wish . worst hotel stay ever..
於 2023 年 9 月住了 1 晚
Reservation Team 於 2023年9月21日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 很差

Lisseth

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Mala atención del personal, sin ascensor y pequeña
於 2023 年 9 月住了 1 晚
Reservation Team 於 2023年9月19日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 不錯

Bernice

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Excellent location. Great staff. The only downside was no elevator.
於 2023 年 9 月住了 3 晚
Reservation Team 於 2023年9月16日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

10/10 優異

Bhupinder

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was humble and helpful. Comfortable stay.
於 2023 年 9 月住了 3 晚
Reservation Team 於 2023年9月15日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 很差

Graziela

商務旅客
不滿：整潔度、職員與服務和設施服務
terrible customer service
於 2023 年 9 月住了 1 晚
Reservation Team 於 2023年9月15日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

2/10 很差

Evelyn

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Did not mention that elevator was not working, gave us a 5th floor and NOBODY help carry my bags upstais, also someone open the door when the DO NOT DISTURB sign was placed on the outside door and saw me naked
於 2023 年 9 月住了 1 晚
Reservation Team 於 2023年9月11日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

4/10 欠佳

Stian

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Det er nokså utrolig at man ikke informerer om det ikke er heis, vi måtte gå 96 trinn opp til vårt rom øverst i hotellet, i smale, trange og ubehagelige trapper....Det er helt utrolig at et engelsk hotell ikke har engelsk frokost... her var det bare noen skiver brød og lite pålegg, samt noe frokostblanding. Det er også dårlig tbm fra resepsjonen når man spør om ting, de kunne ikke en gang bestille en taxi for oss når vi skulle hjem. Synes virkelig ikke dette stedet lever opp til 3 stjerner, knapt 2 stjerner. Vi anbefaler ikke dette hotellet!
於 2023 年 8 月住了 3 晚
Reservation Team 於 2023年8月30日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

6/10 一般

Martine

家人同遊
讚好：職員與服務
Next to Hyde Park and Notting Hill, far from center theaters 90 mns walking. Rooms VERY small. bathroom for one person at the time. Booking with Voyages Air Canada very expensive, would have been much cheaper by ourselves. People talk in the evening in the street, had to close the windows.
於 2023 年 8 月住了 7 晚
Reservation Team 於 2023年8月26日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 不錯

Abdoul Aziz

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very Nice area
於 2023 年 8 月住了 3 晚
Reservation Team 於 2023年8月20日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

10/10 優異

barbara

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Reservation Team 於 2023年8月21日的回應
Dear Guest, Thank you for your feedback,. We hope to see you again. Kind Regards

4/10 欠佳

Maria Merce

家人同遊
不滿：整潔度、職員與服務和住宿狀況
No lo recomiendo, el calienta agua o leche sucio, en una semana no lo limpiaron nunca. El ascensor estropeado desde hace tiempo. El personal de recepción no se molesta por nada,.
於 2023 年 8 月住了 6 晚
Reservation Team 於 2023年8月15日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

4/10 欠佳

Karim

不滿：住宿狀況
於 2023 年 8 月住了 3 晚
Reservation Team 於 2023年8月15日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

10/10 優異

Affaan

於 2023 年 8 月住了 3 晚
Reservation Team 於 2023年9月1日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

4/10 欠佳

Kristin

不滿：整潔度和住宿狀況
於 2023 年 8 月住了 3 晚
Reservation Team 於 2023年8月12日的回應
Dear Guest, Thank you for your feedback. We hope to see you again. Kind Regards

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
於 2023 年 8 月住了 1 晚
Reservation Team 於 2023年8月8日的回應
Dear Guest, Thank you for your feedback. We hope to see you again. Kind Regards

8/10 不錯

samantha

於 2023 年 8 月住了 1 晚
Varun 於 2023年8月27日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again.

8/10 不錯

Markus

讚好：整潔度、職員與服務和住宿狀況
Klein aber fein
於 2023 年 7 月住了 3 晚
Reservation Team 於 2023年8月5日的回應
Dear Guest, Thank you for your feedback. We hope to see you again. Kind Regards

8/10 不錯

Ingrid

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Reservation Team 於 2023年8月3日的回應
Dear Guest, Thank you for your feedback. We hope to see you again. Kind Regards

6/10 一般

Aguinaldo

家人同遊
讚好：整潔度和職員與服務
So vale a pena se for para uma parada rapida(para dormir)
於 2023 年 7 月住了 1 晚
Reservation Team 於 2023年7月31日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

10/10 優異

reagon

於 2023 年 7 月住了 2 晚
Reservation Team 於 2023年7月29日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 不錯

Søren

讚好：整潔度和客房舒適度
Værelse på 6. og ingen elevator. Fik lov til at lade min store kuffert stå i stueetagen. Værelse ok. Morgenmad ok
於 2023 年 7 月住了 1 晚
Reservation Team 於 2023年7月27日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards

8/10 不錯

Mille

於 2023 年 7 月住了 5 晚
Reservation Team 於 2023年7月27日的回應
Thanks for staying with us. We appreciate your kind feedback!Kind Regards

6/10 一般

Glenn

讚好：整潔度和職員與服務
不滿：住宿狀況
I stayed at the uppermost floor, the 5th floor, and the lift is not functioning! Not to mention that going to the room feels like you are on a maze! Imagine a traveller with a suitcase and a heavy backpack. Not recommending this place.
於 2023 年 5 月住了 3 晚
Reservation Team 於 2023年7月25日的回應
Dear Guest, Thank you for your feedback, we will take your feedback and actively try to resolve areas that need more attention. We hope to see you again. Kind Regards