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格蘭奇波特蘭酒店的評價

4 out of 5
格蘭奇波特蘭酒店
31-32 Bedford Place, London, England

評價

8.0

很好

10 分評分，優異；209 則評價中有 76 則" "
8 分評分，不錯；209 則評價中有 81 則" "
6 分評分，一般；209 則評價中有 33 則" "
4 分評分，欠佳；209 則評價中有 14 則" "
2 分評分，很差；209 則評價中有 5 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

4/10 欠佳

Wai Kin

家人同遊
不滿：整潔度
Housekeeping services very bad and dirty
於 2019 年 11 月住了 7 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thank you for taking the time to share your experience of Grange Portland Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade.

6/10 一般

TKO (HK)

Grange Portland Hotel 於 2020年8月10日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

4/10 欠佳

Richard

家人同遊
不滿：職員與服務、設施服務和住宿狀況
The curtains couch and beds are warn out. Needs a major renovation. Staff seem overworked and uninterested in being there. Way worse than last year when we stayed here.
於 2024 年 5 月住了 4 晚
Guest Relations Manager 於 2024年5月23日的回應
Dear Richard, Thank you for taking the time to review your stay. Our aim is to provide our guests with a comfortable and enjoyable stay and it is dissappointing to hear this was not reflected in your recent visit.We hope we have the opportunity to welcome you back and provide you with a better stay experience.

10/10 優異

Eve (Issaquah)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Walking distance to the British Museum and many fantastic restaurants including Cordon Bleu London. Friendly and helpful staff made our stay a pleasure. Construction work was less than wonderful but that can happen anywhere. We will stay here again!
於 2024 年 4 月住了 7 晚
Guest Relations Manager 於 2024年5月7日的回應
Dear Eve, thank you for your valued and positive feedback. We are so glad you enjoyed your recent stay and we hope to welcome you back soon.

10/10 優異

Catherine

讚好：整潔度、職員與服務、設施服務和住宿狀況
A fabulous property which offers more than its post suggests. I booked a double room with a kitchenette and it’s basically a suite! Huge windows, elegant drapes, places to sit. The street is quiet and the trees outside smell great. And having (basic) cooking facilities means I have saved a fortune in dining out. I would definitely come back here - thank you, Portland! Very comfy bed, too, I have slept like a log.
於 2024 年 4 月住了 2 晚
Guest Relations Manager 於 2024年4月25日的回應
Dear Catherine, thank you for this positive feedback. We are so glad you enjoyed your stay and our facilities.We hope we have the pleasure of serving you again very soon.

8/10 不錯

Carmen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location is perfect!
於 2024 年 4 月住了 3 晚
Guest Relations Manager 於 2024年4月23日的回應
Thank you for your valued feedback!

10/10 優異

Michael (St. Louis)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 4 月住了 1 晚
Guest Relations Manager 於 2024年4月4日的回應
Dear Michael, thank you for your 5/5 review. We are delighted you enjoyed your stay and we hope to welcome you back again.

8/10 不錯

Marco

於 2024 年 3 月住了 3 晚
Guest Relations Manager 於 2024年4月22日的回應
Dear Marco, thank you for your review, we appreciate it and we hope to welcome you back again.

10/10 優異

Carole

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great price for hotel in this location. Housekeeping was very responsive - especially the day I did not go out until after 3pm. Quite old fashioned decor but huge bed - and the room was clean and comfortable.
於 2024 年 3 月住了 3 晚
Guest Relations Manager 於 2024年3月26日的回應
Dear Carole, thank you for taking the time to review your recent stay. We are delighted you enjoyed your visit and we hope to welcome you back again.

10/10 優異

Walter

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean, quiet, professionally run little hotel. Steps away from the British Museum. Within walking distance of so many more sites worth seeing. Staff was always courteous and friendly. Would stay here again.
於 2024 年 3 月住了 4 晚
Guest Relations Manager 於 2024年3月16日的回應
Dear Walter, thank you for this positive feedback. We are delighted to hear you enjoyed your stay with us. We hope we have the opportunity to welcome you back again.

4/10 欠佳

Diana

家人同遊
不滿：整潔度、職員與服務和住宿狀況
We were put in the “deluxe suite” with kitchenette in the basement of the hotel. The tv did not work, the stairs to get to our room were steep with no handrails and there was no plug to take a bath. The carpet and walls were worn and stained. The kitchenette was a tiny sink and small microwave. Very disappointing!
於 2024 年 3 月住了 2 晚
Guest Relations Manager 於 2024年3月10日的回應
Dear Diana, we are sorry to hear you were unsatified with your recent stay and the facilities.We aim to provide a clean, comfortable and enjoyable stay for all guests and we are sorry to hear we did not live up to your expectations.Your comments have been shared with our operations team. We use all feedback to help us to improve where we can.We hope we have the opportunity in the future to welcome you back and provide a better stay experience.

6/10 一般

Bola

商務旅客
讚好：整潔度和設施服務
The property is very comfortable and spacious but dated.
於 2024 年 2 月住了 2 晚
Guest Relations Manager 於 2024年2月28日的回應
Dear Bola, thank you for your valued feedback. We are glad you were comfortable and we hope to welcome you back again.

8/10 不錯

Rolf

商務旅客
讚好：職員與服務
One night in London
Good service, good breakfast and great location.
於 2024 年 2 月住了 1 晚
Guest Relations Manager 於 2024年2月13日的回應
Dear Rolf, thank you for your valued feedback. We are delighted you enjoyed your recent visit and service from our team.We hope to welcome you back soon.

10/10 優異

Ann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Warm and welcoming
Despite it being one of the coldest periods so far our room was warm and cozy. It was large with heavy curtains to keep in the heat. We had everything we needed for an exceptionally comfortable stay. The hotel is conveniently situated for Russell Square tube as well as walking distance to the British Museum, Covent Garden and Leicester Square. Definitely recommended.
於 2024 年 1 月住了 2 晚
Guest Relations Manager 於 2024年2月7日的回應
Dear Ann, Thank you for taking the time time review your stay with us. We are delighted that you enjoyed your recent stay. We hope we have the pleasure of welcoming you back again.

10/10 優異

Lee

讚好：整潔度、職員與服務和住宿狀況
Very large and comfortable room, particularly by London standards. Location perfectly centered between Bloomsbury Square and Russell Square. Easy walk to Bloomsbury, Covent Garden, Kings Cross, Fitzrovia, and even Leicester Square (in decent weather).
於 2024 年 1 月住了 4 晚
Guest Relations Manager 於 2024年2月7日的回應
Dear Lee, thank you for taking the time to review your stay with us. We are delighted you enjoyed your stay.We hope we have the pleasure of serving you again.

8/10 不錯

Oliver

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Guest Relations Manager 於 2024年2月7日的回應
Dear Oliver, thank you for taking the time to provide us with feedback on your stay. We hope to welcome you back again soon.

10/10 優異

Emmanuel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Très bonne situation dans le joli quartier de Bloomsbury à deux pas du British muséum et non loin de trafalgar square . Calme, chambres spacieuses avec jolies vues sur les jardins de derrière, bon équipement
於 2023 年 12 月住了 3 晚
Guest Relations Manager 於 2024年2月7日的回應
Dear Emmanuel, thank you for your positive review. We are delighted you enjoyed your stay.We hope to welcome you back again very soon.

10/10 優異

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Guest Relations Manager 於 2024年2月7日的回應
Dear Thomas, thank you for your 10/10 review. We are delighted you enjoyed your stay.We hope to see you again soon!

10/10 優異

Daniel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great room great location great price
於 2023 年 11 月住了 3 晚

4/10 欠佳

Dheeraj (Bromyard)

商務旅客
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
Complicated - the hotel is basically multiple buildings and it’s time-consuming and confusing. I went to the Portland and was told I had to check in in the Clarendon. Then it turned out I was staying in the Clarendon. Breakfast (which I paid for) started so late (0800) that I couldn’t take it. No discount though. They said they’d leave me a ‘bag of fruit’ at reception the next morning. That never materialised. The room was a lovely size for central London but it was tired with peeling paint and wallpaper, fraying on the bedstead etc. There were no coffee making facilities or iron/ironing board in the room. Not good value at all for £203 a night.
於 2023 年 11 月住了 1 晚
Guest Relations Manager 於 2023年11月14日的回應
Dear Dheeraj, Thank you for taking the time to review your recent visit.We are sorry you did not have an enjoyable stay. We will use your feedback in our ongoing improvements for future stays.

10/10 優異

Pia

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely London accommodation!
Very kind, thoughtful , accommodating and helpful staff. Excellent buffet breakfast. Vast choice. High quality offerings with fruit cheeses eggs and even gluten free options. Very good coffee. Great neighborhood. Close to public transit. Close to ymca for fitness. I would definitely recommend and stay there again as well.
於 2023 年 10 月住了 5 晚
Guest Relations Manager 於 2023年11月2日的回應
Dear Pia, thank you for this 10/10 score following your recent stay. We are so delighted to hear how much you enjoyed your visit. Thank you so much for the kind words about our team, it is greatly appreciated.We look-forward to serving you again soon.

8/10 不錯

Takahiro

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
部屋が広く道路も静かで予定良かったです。
於 2023 年 10 月住了 3 晚
Guest Relations Manager 於 2023年10月26日的回應
Thank you for taking the time to review your recent stay.We hope to welcome you back again.

8/10 不錯

Suddhasil

於 2023 年 10 月住了 1 晚
Guest Relations Manager 於 2023年11月12日的回應
Dear Suddhasil, thank you scoring us following your recent stay.We hope to welcome you back again.

10/10 優異

Anthony

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We arrived early and the Hotel was happy to store our luggafe after our 9 day cruise nin the UK. The staff was superb! Friendly and quite helpfgul. The Hotel was immaculate and was quite a gargain when compared to the London area. We would be Happy to stay again in the future
於 2023 年 10 月住了 2 晚
Guest Relations Manager 於 2023年10月18日的回應
Dear Anthony, thank you so much for taking the time to share your recent expereince with us. It is truly heartwarming to recieve such kind feedback about our team. We hope we have the pleasure to serve you again soon.

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Good location
The stay and the room itself were good. The staff was also good. We found the location to be very good. We didn't know that it didn't have a/c, but that may be an England vs Canada thing. Also, the site said there were 'laundry facilities', but they had none. Fortunately, the Boswell laundromat was only 5 minutes walk away.
於 2023 年 9 月住了 5 晚
Guest Relations Manager 於 2023年9月18日的回應
Dear Guest, thank you for your feedback. We are glad you enjoyed your stay. In the UK if a hotel has AC it will be listed in the facilites, we only provide fans for guests comfort. There is a laundry facility available. This is where you complete the form found in the desk drawer, place the laundry in the bag provided and leave it at reception. It is then collected in the morning and returned later that day. The charges are added to your room bill. We hope we can welcome you back again.

10/10 優異

Sharon

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice clean room.
於 2023 年 7 月住了 2 晚
Guest Relations Manager 於 2023年8月1日的回應
Dear Sharon, thanks for taking the time to review your stay. We are so happy you enjoyed your visit and we hope to welcome you back again

6/10 一般

Angela

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Very cute boutique hotel in a very handy area close to everything. Under renovatiins outside which meant workers right outside our window at 7am. Had to have windows open as no air conditioning and it was mid-20s outside. A small fan does not help. The backyard space was a mess but could be a very cute place to sit and have a coffee. The staff was lovely, everyone from front desk to cleaning staff.
於 2023 年 7 月住了 2 晚
Guest Relations Manager 於 2023年7月24日的回應
Dear Angela, thanks for the feedback, we appreciate it.The hotel has scafolding up but there is no current building works at the hotel, that is from another building and general construction work is only allowerd to start from 8am. We are working to make the gardens a more relaxing space for guests to use:)

6/10 一般

Joni

伴侶同遊
讚好：整潔度
不滿：設施服務和住宿狀況
Hotelli kaipaisi jo kunnostusta. Ainoastaan vanhat kuluneet kalusteet vihjaavat sen olleen joskus neljän tähden hotelli. Kylpyhuoneet epäkäynnöllisiä, Wi-Fi huono ja muutenkin kaikki toimii jollain tapaa kehnosti. Aamupala oli kohtalaisen monipuolinen, kunhan maksaa täyden hinnan. Aamupalan laatu oli myös kohtalainen.
於 2022 年 8 月住了 3 晚

2/10 很差

jennifer

於 2022 年 5 月住了 2 晚

8/10 不錯

Shane

家人同遊
讚好：職員與服務
不滿：整潔度
Customer service was excellent. Room in need of updating as clear signs of wear and tear. Sheets and towels were clean, but the parts of room were caked in dust in all the grooves on every unit.
於 2022 年 4 月住了 1 晚
Grange Portland Hotel 於 2022年4月27日的回應
Thank you for providing your score & feedback on Grange Hotels. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

8/10 不錯

Michelle

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff went went way beyond our stay… Thank you!
於 2022 年 3 月住了 3 晚
Grange Portland Hotel 於 2022年4月19日的回應
Dear Sir/Madam, Thank you for the positive feedback, we truly appreciate it. Best regards, Management

10/10 優異

Hårek

於 2022 年 3 月住了 3 晚
Grange Portland Hotel 於 2022年3月31日的回應
Dear Sir/Madam, Thank you for the positive feedback, we truly appreciate it. Best regards, Management

10/10 優異

Catherine

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Clean spacious room, great location
於 2022 年 2 月住了 1 晚
Guest Service Manager 於 2022年2月16日的回應
Thank you for providing your score & feedback on Grange Hotels. It is wonderful to receive your compliments. Comments and suggestions will go to the relevant personnel. We look forward to your return to Grange Hotels on another occasion.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 2 晚
Grange Portland Hotel 於 2021年11月18日的回應
Dear Susan, Thank you for your feedback, we really appreciate it. Best regards, Management

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious and quiet
Very spacious room and a quiet street. Very happy
於 2021 年 5 月住了 1 晚
VH 於 2021年5月24日的回應
Dear Sir/Madam, Thank you for the positive feedback, we truly appreciate it. Best regards, Management

8/10 不錯

SUSAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A gem in the centre of London at affordable prices
I was pleasantly surprised with the size of the room - it was the suite with the little kitchenette. The windows opened over the garden, it was so nice to hear the sound of the birds singing. The bed was firm but comfortable. There was lots of tea (including herbal), coffee, and milk available. Plus a small microwave if needed. The bathroom was large and the water hot with a powerful shower. There were enough towels. The toiletries were particularly nice. They smelt expensive. The staff on reception both when I arrived and the next morning when I left could not have been nicer. And what a surprise... they gave me a complimentary breakfast! It was packed in a bag for collection in reception - juice, fruit, vegetarian sandwich (non-veg was available), yoghurt. I think this is a great find for central London. The location is quiet yet close to Covent Garden and all amenities. I would definitely recommend this gem.
於 2021 年 5 月住了 1 晚
VH 於 2021年5月11日的回應
Dear Susan, Thank you for your feedback, we really appreciate it. Best regards, Management

10/10 優異

Joanne

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect stay in Bloomsbury London
Really lovely hotel with fantastic staff who went out of their way to make sure I had an amazing three-night stay. Beautiful garden, so quiet and relaxing. My bed was so comfortable. My room was so quiet. The food was excellent. Will definitely stay again plus the location is sensational.
The lovely garden.
於 2021 年 4 月住了 3 晚
Grange Portland Hotel 於 2021年11月18日的回應
Dear Sir/Madam, Thank you for the positive feedback, we truly appreciate it. Best regards, Management

4/10 欠佳

Michael

讚好：整潔度
不滿：職員與服務和客房舒適度
The London Inferno
Welcome to the Inferno. This four star hotel in the centre of London has no air conditioning. I repeat, this hotel has no air conditioning. We stayed there in the middle of a heatwave. I leave the rest to your imagination. Other concerns. The hotel, which might be mistaken for a small independent, is in fact part of a chain. Our original booking was changed at short notice when we were not in position to seek a reasonably priced alternative. We were promised, among other things a complimentary bottle of wine by way of compensation. This did not materialise. Altogether shoddy treatment and an unbearably uncomfortable couple of days.
於 2020 年 8 月住了 2 晚
Grange Hotels 於 2020年9月29日的回應
Thank you for taking the time to share your experience of Grange Portland Hotel, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)

8/10 不錯

philip

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Magnificent Rooms
Very nice hotel with spacious rooms which are very well furnished. The front door to the property is kept locked at all times which means that the hotel receptionist opens the door for you. The only minor gripes I had about the hotel was that breakfast was at a neighbouring sister hotel (only a couple of doors down) and the TV set in my room was quite dated with poor picture quality. Other than that the hotel is in a great location and I would certainly stay here again.
於 2020 年 3 月住了 3 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 不錯

Mauricio

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 2 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 優異

Julian

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
clean room and friendly staff, basic but good.
Hotel was lovely and well situated to the event I was attending, clean room and friendly staff
於 2020 年 3 月住了 1 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 優異

David

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business trip
Nice decor, clean and quick check in. Would definitely stay here again.
於 2020 年 3 月住了 1 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 不錯

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 1 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 不錯

Anon (Bedfordshire )

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was spacious, comfortable and good value for money
於 2020 年 2 月住了 1 晚
Grange Portland Hotel 於 2020年8月10日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great value in central London. Room was large with everything we needed after a night out.
於 2020 年 1 月住了 1 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 不錯

Ronan

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2020 年 1 月住了 3 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very close and convenient for getting to lots of the London attractions but in a nice quiet road away from the hustle and bustle of London
於 2020 年 1 月住了 3 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
部屋が広くて大満足でした。冷蔵庫、電子レンジがあるのがとてもありがたかった。 上階の音が響くのが不満だったが、総合的にとても静かな立地だった。
於 2019 年 12 月住了 8 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Chambre au sous-sol, très spacieuse, calme et propre, Wi-Fi nickel et petit-déjeuner très correct. Très bien situé pour visiter Londres.
於 2020 年 1 月住了 3 晚
Grange Portland Hotel 於 2020年8月5日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.