I had no interaction with staff, so that category is non-applicable. The room was small but adequate for one person, with a small table and 2 chairs; a very comfortable bed with a cosy duvet; a microwave, 2-burner induction range (which I did not use), a small under-the counter refrigerator, microwave, and glasses, plates, and cups. The bed was furnished with too many decorative pillows, not really a fault but a hassle to get them out of the way. The only flaws were in the bathroom, where there was no stopper in the sink; woe betide the person who drops a contact lens into the abyss! I draped a towel over the sink to do my makeup. In the shower, the lever was missing from the dial for determining shower flow, and the shower curtain does not cover the full area, so spray is inevitable. BUT these small inconveniences aside, the LOCATION IS AMAZING for someone like myself whose major destinations were the British Museum and SOAS (Univ of London), with Russell Square tube station and Kings Cross rail station within 10 minutes walk, The area. has more restaurants than one can count, with Mediterranean, Chinese, Indian + bakery, pubs, and much more, and perhps because so many students live in the area, prices are reasonable. There are convenience stores for any forgotten item.