Nice large restaurant.
Reception - I stood there waiting for 25 mins with no acknowledgement from the receptionist or I assume the manager, while they dealt with another customers incorrect room booking. After 25 mins the manager then told the receptionist, that he would deal with it, freeing her up to assist me. By this time of course there was queue of people trying to check in. Very poor first impression and not even an apology for keeping me waiting.
Colin
於 2025 年 7 月住了 1 晚
6/10
Lovely hotel but
Helen
於 2025 年 7 月住了 1 晚
4/10
If you want to sweat it in a dump - a/c didn’t work - and sit on cracked pleather chairs on stained carpets and engage with the oddest bunch of hotel staff ( I love eccentric) but these staff took it to a new level. The breakfast was meh at best - the coffee was terrible. The hotel property is located along the Thames and there are beautiful trees for shade and benches from which you can look at the locks. The property is very conveniently located - easily walkable to Teddington High street restaurants and shops and to the foot bridge over the locks. It’s possible to walk to Bushy Park and Ham House, and easily accessible via bus to Richmond Riverfront and to Hampton Court.
Julia
於 2025 年 7 月住了 2 晚
10/10
Nicola
於 2025 年 7 月住了 1 晚
4/10
charlotte
於 2025 年 7 月住了 1 晚
2/10
The surrounding area is gorgeous, but our accommodation was basically an annexe and not attached to the main building. The room was small, and you couldn’t have the blind up because it’s ground floor facing a car park with people going past all the time to access the gym. The shower backed up and there was mold all over the bathroom. The bath mat had rust on it and the shower was a cubicle, that I’ve seen on sale for £99 and it’s not hardy enough for hotel use.
I’m sure there will be some nice rooms, but they’re generally looking dated and worn.
charlotte
於 2025 年 7 月住了 1 晚
6/10
The main selling points of this hotel were the tennis courts, spa and gym – all of which were excellent. The gym and spa facilities were on par with David Lloyds, which was a real highlight. However, the rest of the hotel could really do with some refurbishment and a bit of TLC. The rooms felt tired and outdated, and the breakfast options were quite limited, especially for anyone with dietary requirements. That said, we enjoyed our stay overall, mainly because we spent very little time in the room apart from sleeping.
Inara
於 2025 年 7 月住了 2 晚
8/10
Very friendly staff. Especially William, always helpful and very professional…
Richard
於 2025 年 7 月住了 2 晚
4/10
Being next to the river Thames - overall the hotel had declined over the last few years - broken access control - poor security - broken shower door - wardrobe could not be opened as too close to the bed - 1 pack of biscuit between 2 people - 1 biscuit each - no water in the fridge - very small room for the price paid for one night - we will not be returning
Valerie
於 2025 年 7 月住了 1 晚
8/10
Lovely bedroom with stylish interior, good cooked breakfast, slightly dated communal areas. Staff all pleasant and helpful. Would happily return/book again.
Andrew
於 2025 年 7 月住了 1 晚
8/10
In a good location with great facilities. A little tired in places. Staff worked really hard to make our stay a good one.
Steph
於 2025 年 7 月住了 1 晚
6/10
There were a few lightbulbs in the room not working. Noisy drains.
Anthony
於 2025 年 7 月住了 2 晚
10/10
Farshid
於 2025 年 6 月住了 1 晚
8/10
Great facilities & friendly staff.
Rooms are a little dated but still good.
Kevin
於 2025 年 6 月住了 1 晚
10/10
Clean and beautiful. Great setting. We will stay here again.
Jeffrey
於 2025 年 6 月住了 1 晚
10/10
Beautiful setting and great hotel
Sam
於 2025 年 6 月住了 1 晚
8/10
Fantastic grounds right on the thames. Polite and helpful staff. Rooms could do with a bit of modernisation but clean and fine. Air con not the best.
Lee
於 2025 年 6 月住了 1 晚
8/10
Fantastic location with good facilities. Only issue was that the air conditioning in the room was awful and it was incredibly hot all night. Would expect better at this price point.
James
於 2025 年 6 月住了 1 晚
8/10
The hotel itself is lovely. By booking with a third party, you are put at in a separate detached building. Not as nice of a building, but rooms were nice.
Service at check in was very nice. Air in rooms was very updated, Security in general was good, but our building had the back locks broken, so anyone could enter off the street. Also the gate to enter parking was broken so anyone could also enter there.
Amy
於 2025 年 6 月住了 3 晚
6/10
Nice spot, good options for the kids, only negative was limited menu