外觀

貝斯特韋斯特洛杉磯荷里活廣場酒店 - 洛杉磯荷里活星光大道的評價

3 out of 5

評價

7.8

不錯

10 分評分,優異;1002 則評價中有 377 則" "
8 分評分,不錯;1002 則評價中有 321 則" "
6 分評分,一般;1002 則評價中有 161 則" "
4 分評分,欠佳;1002 則評價中有 60 則" "
2 分評分,很差;1002 則評價中有 83 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.4/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

Chinyuan

家人同遊
於 2023 年 8 月住了 2 晚
Hotel Manager. 於 2023年8月25日的回應
Dear Chinyuan,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

6/10 一般

Yutong

讚好:職員與服務
不滿:整潔度
The room is more like a motel style hotel so it was not that good. The ac was too loud so we were hard to fall in sleep. The service is good and the parking is okay.
於 2023 年 8 月住了 2 晚
Hotel Manager 於 2023年8月9日的回應
Dear Yutong,Thank you for sharing your feedback with us. We appreciate your comments regarding our service and parking. We apologize for any inconvenience you experienced with the room and AC noise. We will certainly address these concerns to ensure a better experience for our guests in the future. We hope you'll consider staying with us again.Sincerely,Hotel Manager

10/10 優異

Jenkai

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
不錯的選擇
環境好、房間大、但停車要費用。
於 2020 年 1 月住了 1 晚
Hotel Manager 於 2020年2月12日的回應
Hello Jenkai, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcome you again. Sincerely, Hotel Manager.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great locations. Many interesting places and restaurant nearby. Even walking distance. Would love to come back.
於 2019 年 5 月住了 1 晚
Hotel Manager 於 2019年6月4日的回應
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 很差

CHENGHAO

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
When I checked in, I asked them if I could get hot water for baby milk, the front desk girl said ok. Next morning, another lady in the front desk said no to me.
於 2019 年 1 月住了 3 晚
Hotel Manager 於 2019年2月6日的回應
Dear Guest, Thank you for the time and choosing us your recent stay. Please accept my apologies for the inconvenience caused and noted the points mentioned. We will have a thorough training for the counter staffs and random checks will also in place. Hope you will give us another chance to serve you in a better manner. Thanks and Regards, Hotel Manager

8/10 不錯

Paul (Harmony)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 5 晚

8/10 不錯

Bianca

家人同遊
讚好:整潔度、職員與服務和設施服務
The staff were great but the property definitely needs some upgrades which I noticed was mentioned in previous reviews but appreciated the fact that it was close to universal studios, rooms and facility were clean, the staff were attentive and friendly. I thought the parking was free but there was a charge of $22 per night.
於 2024 年 5 月住了 3 晚
Hotel Manager 於 2024年5月21日的回應
Dear Bianca,Thank you for sharing your feedback with us. We're glad to hear that you found our staff attentive and friendly, and that you appreciated the cleanliness of our rooms and facilities. We apologize for any confusion regarding the parking fee and regret any inconvenience it may have caused. Your comments about the need for upgrades are duly noted, and we will take them into consideration as we work to improve our property. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 不錯

John

多人同遊
讚好:整潔度、職員與服務和住宿狀況
pictures were a little deceiving, however nice inn overall
於 2024 年 5 月住了 2 晚
Hotel Manager 於 2024年5月21日的回應
Dear John,Thank you for your feedback. We're glad to hear that you found our inn to be nice overall, despite any discrepancies between the pictures and the actual property. We apologize for any confusion or disappointment this may have caused. Your comments are valuable to us, and we'll take them into account to ensure a more accurate representation in the future. We appreciate your understanding and hope to welcome you back for an even better experience.Sincerely, Hotel Manager

10/10 優異

Elizabeth

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was close to attractions. Had its own parking lot. Rooms were clean and had all the admenities we needed.
於 2024 年 5 月住了 3 晚
Hotel Manager 於 2024年5月15日的回應
Dear Elizabeth,Hello! We're delighted to hear that our hotel's proximity to attractions, ample parking, and well-equipped, clean rooms met your needs during your stay. Your satisfaction is our top priority, and we're thrilled you had a positive experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

10/10 優異

Cynthia

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月16日的回應
Dear Cynthia,We appreciate your stay and the glowing perfect feedback! Your positive rating truly motivate us to excel. It's a source of pride for us and drives us to continuously improve our services. We eagerly await the opportunity to host you again in the future.Sincerely, Hotel Manager

10/10 優異

anj

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
everything was great. front desk staff was really nice
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月14日的回應
Dear Anj,Thank you for your positive feedback! We're delighted to hear that your experience was great and that our front desk staff was friendly and accommodating. We'll make sure to pass along your kind words to them. We appreciate your support and look forward to welcoming you back!Sincerely, Hotel Manager

10/10 優異

Cathy (Bishop)

讚好:整潔度、職員與服務和住宿狀況
Booked this property so we could walk to the Hollywood Bowl. Super easy and the staff is wonderful.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月13日的回應
Dear Cathy,Hello! We're thrilled to hear that our location made attending the Hollywood Bowl convenient for you and that you found our staff to be wonderful. Providing a seamless and enjoyable experience for our guests is our top priority. Thank you for choosing our property, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 不錯

Stanislav (Bishkek)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice stay
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月7日的回應
Dear Stanislav,Thank you for your feedback and for sharing that you had a nice stay, rating us 4 out of 5. We're delighted to hear that you enjoyed your time with us. Your satisfaction is essential, and we appreciate your support. If there are any specific areas where we can further enhance your experience and potentially earn that extra point in the future, please feel free to let us know. We're grateful for your visit and hope to welcome you back for another enjoyable stay. Thank you for choosing us!Sincerely, Hotel Manager

10/10 優異

Jasmine Kiraye

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love that the parking is tucked behind. Felt safe. Staff was friendly especially the lovely cleaning team who always seemed to be going above and beyond. Hotel rooms are dated.. carpet etc but CLEAN. Water pressure, toilet, sink, ac/heat, tv all worked well. Walking distance to Hollywood bowl or walk of fame. Electric scooters or e-bikes close. Easy to get Uber etc. Excellent freeway access. Can be in downtown Hollywood or to Burbank airport in less than 20min. Mexican restaurant on site. Was pricey for what you get but tasty. You can’t bill the food to your room fyi- they are separate from the hotel. They open at 7am and close at 9pm If you’re checking in early… yes you can drop your bags but there is no waiting area or bathroom. Pool and hot tub on site with locked gate to keep those who aren’t guests out. We didn’t use but looked clean and had towels. A homeless gentleman seemed to frequent the area of the pool once it got dark but the pool closes at 9pm so was always empty and he wasn’t bothering anyone or being disruptive. Area felt safe enough considering some of the other areas and was convenient price was fair what you get. I would stay here again :)
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年5月4日的回應
Dear Jasmine Kiraye,Thank you for taking the time to share such a detailed review of your stay with us! We're thrilled to hear that you appreciated our tucked-away parking and felt safe during your time with us. It's fantastic to know that our staff, especially our cleaning team, left a positive impression on you with their friendliness and dedication to going above and beyond. We're glad to hear that despite the dated appearance of the rooms, you found them to be clean and that all amenities worked well. It's great to hear that our location was convenient for your needs, with easy access to Hollywood attractions and transportation options. We appreciate your feedback regarding the onsite Mexican restaurant and the separate billing system, as well as the information about early check-in procedures. Your observation about the pool area is duly noted, and we'll ensure the safety and comfort of all our guests. We're delighted that you found the price fair for the value provided and that you would choose to stay with us again in the future. We look forward to welcoming you back!Sincerely, Hotel Manager

8/10 不錯

Stephen

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean room. Pretty quiet. You do get a little street noise and a trash truck pick-up. Parking is very tough with very small spaces and very hard to get out of. Staff extremely nice and helpful. The little Mexican restaurant is very good and a good value. Its nice having an elevator to use.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月4日的回應
Dear Stephen,Thank you for sharing your feedback with us on Expedia! We're glad to hear that you found your room to be very clean and relatively quiet during your stay. We apologize for any inconvenience caused by street noise and the trash truck pick-up. Your comments regarding the parking situation are duly noted, and we'll explore ways to improve this aspect of our service. We're pleased that our staff provided you with excellent service, and we're glad you enjoyed dining at our Mexican restaurant. We're happy to provide the convenience of an elevator for our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 優異

Brooklynn

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect for walking to the Hollywood Bowl, Hollywood Blvd, Walk of Fame, etc. Very friendly, helpful and welcoming staff.
於 2024 年 5 月住了 1 晚
Hotel Manager 於 2024年5月3日的回應
Dear Brooklynn,Thank you for your wonderful review! We're thrilled to hear that our location was perfect for visiting popular attractions like the Hollywood Bowl, Hollywood Blvd, and the Walk of Fame. It's great to know that our staff was friendly, helpful, and welcoming during your stay. We strive to provide exceptional service and a convenient location for our guests. Your perfect rating means a lot to us, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another great stay in the future.Sincerely, Hotel Manager

10/10 優異

Mandy

家人同遊, 伴侶同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
We love this place! If you are going to visit Hollywood or see a show at the Hollywood Bowl I highly recommend the Best Western. Clean hotel, courteous staff and easy walking distance to all the places you want to go! Thanks for another amazing trip :)
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月22日的回應
Dear Mandy,Thank you for your glowing perfect rating and for sharing your positive experience! We're thrilled to hear that you love our hotel and that it's your go-to choice when visiting Hollywood. Providing a clean environment, courteous staff, and a convenient location is what we aim for, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we're grateful for your continued support. We can't wait to welcome you back for another amazing trip!Sincerely, Hotel Manager

10/10 優異

IYHALI ALEJANDRA

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tranquila, agradable muy cerca del paseo de la fama y estudios universal
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月19日的回應
Dear IYHALI ALEJANDRA,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the quiet and pleasant atmosphere of our hotel, as well as its convenient proximity to the Walk of Fame and Universal Studios. We aim to provide a comfortable and convenient stay for our guests, and we're glad we succeeded with you. We hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

8/10 不錯

Viktoriia

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Good place for the price.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月18日的回應
Dear Viktoriia,We appreciate your feedback and are glad to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we're committed to providing a comfortable and enjoyable experience for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

6/10 一般

dennis

伴侶同遊
讚好:整潔度和職員與服務
5 minute walk to the Hollywood Bowl, actually closer then some parking lots! Overall the hotel is a little old and dated. But staff is super nice, facilities very clean and neat. Pretty noisy from street. Good location next to Hollywood Blvd etc. Regular room rates make this a inexpensive option for lodging, however we paid a premium for a sold.out Bowl concert, still worth the convenience. El Zarape restaurant downstairs is really good and very reasonable.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月15日的回應
Dear Dennis,Thank you for taking the time to share your experience with us. We're pleased to hear that our convenient location and friendly staff made your stay enjoyable. We apologize for any inconvenience caused by the noise from the street and the dated appearance of the hotel. Your feedback is valuable to us, and we will use it to continue improving our facilities. We're glad you found our on-site restaurant to be enjoyable. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 優異

Andrea

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best place we’ve ever stayed in Hollywood. It was very clean, parking was EXTREMELY reasonable with in and out privileges, and location made many sites easily walkable. The hot tub was wonderful and clean. Property is well maintained. Staff is very helpful and kind.
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月13日的回應
Dear Andrea,Thank you for your glowing review! We're thrilled to hear that your stay with us exceeded expectations. Our team takes great pride in providing exceptional service, maintaining cleanliness, and ensuring convenience for our guests. We look forward to welcoming you back for another fantastic experience in Hollywood!Sincerely, Hotel Manager

10/10 優異

Pamela

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月12日的回應
Dear Pamela,Thank you for the stellar review! We're delighted to hear that you had a fantastic experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 一般

Francisco

不滿:整潔度
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月11日的回應
Dear Francisco,Thank you for your feedback and for rating us 3/5. We appreciate your honesty and value your opinion. We apologize if we did not fully meet your expectations during your visit. We would love to know more about your experience and what we can do to improve. If you have any specific feedback or suggestions, please feel free to share them with us. Your input will help us identify areas where we can make necessary changes and enhancements. We strive to provide the best possible service to our guests, and we are committed to continually improving our offerings. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience. Thank you for choosing our establishment, and we hope to have the chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 優異

armando rene

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Todo muy bien, muy cerca del paseo de las estrellas y teatro chino.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月10日的回應
Dear Armando Rene,We're delighted to hear that you enjoyed your stay with us and found our location convenient for exploring the Walk of Stars and the Chinese Theater! Thank you for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 一般

Ben

親子同遊
讚好:整潔度、職員與服務和設施服務
Quite noisy and felt unsafe on a few occasions
於 2024 年 4 月住了 5 晚
Hotel Manager 於 2024年4月9日的回應
Dear Ben,We apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret falling short of meeting your expectations regarding noise levels and security. Your feedback is valuable, and we'll take steps to address these concerns promptly. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 優異

Andrea M.

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful place to stay. Price was reasonable. Staff was exceptionally kind and accommodating. The housekeeping staff was superb! Location was great and parking was very reasonable and convenient. Definitely a 5 star place in my opinion!!
於 2024 年 4 月住了 3 晚
Hotel Manager 於 2024年4月8日的回應
Dear Andrea M,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience at our hotel and that you found our price reasonable, staff exceptionally kind and accommodating, and housekeeping staff superb. It's fantastic that you enjoyed our great location and found our parking convenient. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another awesome stay in the future!Sincerely, Hotel Manager

10/10 優異

Jennifer (San Diego)

於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月4日的回應
Dear Jennifer,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 優異

Gabriel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月2日的回應
Dear Gabriel,Thank you for your positive feedback! We're glad to hear that you found your stay to be really nice. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future!Sincerely, Hotel Manager

6/10 一般

Kelly

親子同遊
The room was loud. You could hear traffic all night!
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月27日的回應
Dear Kelly,Thank you for your feedback. We apologize for the inconvenience caused by the noise from traffic during your stay. Your comfort is important to us, and we regret that this aspect of your experience fell short of your expectations. We will review your comments with our team to explore ways to minimize noise disturbances in the future. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 一般

Luis Fernando

家人同遊
Falta calidad
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月26日的回應
Dear Luis Fernando,We apologize for any lack of quality you experienced during your stay. Your feedback is invaluable, and we take it seriously. We're committed to providing the highest standards of service and accommodations for all our guests. If there are specific areas where we fell short, please let us know so we can address them promptly. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely, Hotel Manager

8/10 不錯

Carolyn

家人同遊
不滿:設施服務
Good location, no problem with parking. Could use extra blankets available for the beds. Shower was out of the complementary shampoo and body wash.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月25日的回應
Dear Carolyn,Thank you for your feedback. We're glad to hear that you found our location convenient and had no issues with parking. We apologize for any inconvenience regarding the availability of extra blankets and complementary toiletries during your stay. Your comments are important to us, and we will address these areas for improvement with our team to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 優異

Andrew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was ourfirst time staying at this hotel and I could not have asked for better check-in and check-out service. The room was immaculate and it was very close and walkable to some great bars and restaurants. We would love to stay here again real soon.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月21日的回應
Dear Andrew,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had an excellent first-time experience with us. Providing top-notch service and immaculate rooms are our priorities, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 優異

Amy Myers

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Staff was pleasantly nice. The only downside is there’s a few sketchy people in the area. Unfortunately my husbands phone got stolen right off my car that was parked in front of the hotel lobby but ya live and learn I guess.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月19日的回應
Dear Amy Myers,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our staff pleasantly nice. However, we're deeply sorry to hear about the unfortunate incident with your husband's phone. Your safety and security are our top priorities, and we'll take steps to ensure a safer environment for our guests. We appreciate your understanding and hope to welcome you back for a better experience in the future. If there's anything we can assist you with, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 優異

Vanessa

親子同遊
讚好:整潔度、職員與服務和住宿狀況
The staff was amazing! My daughter lost her stuffed animal and they went above and beyond to find it for her!
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月18日的回應
Dear Vanessa,Thank you for your glowing review! We're thrilled to hear that our staff went above and beyond to assist you and your daughter. Ensuring our guests have a memorable and enjoyable stay is our top priority. We appreciate your kind words and look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 不錯

sonia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Parking is a bit tough because people are selfish and take up 2 parking spots or park terribly. Other than that we enjoyed our stay.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月18日的回應
Dear Sonia,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience caused by the parking situation. We'll address this issue to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 不錯

VIVIAN (VANCOUVER)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything with my stay is good. The staff that check me in was really nice guy.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月18日的回應
Dear VIVIAN,Thank you for your review! We're delighted to hear that your stay was enjoyable and that our check-in staff left a positive impression. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 很差

Alexia

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月18日的回應
Dear Alexia,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager

6/10 一般

Mercedes (Glennallen)

家人同遊, 親子同遊
讚好:職員與服務
不滿:設施服務
It didn't have a family feeling to it. there were a lot of males around that looked like they lived there on a usual basis. I had two small boys and was scared they would get hurt on the property. so i did like that the hallways and stairs ways were all visible so I could see my boys even if they were coming from the room to the car. There was a guy taking a picture of a blow up doll in the pool when i first got up and luckily my kids were still asleep. If this is used for refugees that should be clearly stated so we know what kind of situation we are getting into at this propoerty.
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年3月12日的回應
Dear Mercedes,We apologize for your experience and appreciate your feedback. We strive to create a welcoming environment for all guests. Rest assured, we prioritize safety and are reviewing our policies to ensure a comfortable stay for families. Your concerns will be addressed promptly. Thank you for bringing this to our attention. We hope that you will give us another chance by visiting again soon.Sincerely, Hotel Manager

10/10 優異

John

讚好:整潔度、職員與服務和設施服務
The property is a little bit old, but nice.The staff was excellent, and the rooms were very clean.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月11日的回應
Dear John,Thank you for your positive review! We're glad you appreciated our efforts to maintain cleanliness despite the property's age. Our dedicated staff takes pride in providing exceptional service, and it's wonderful to hear they made your stay enjoyable. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager

6/10 一般

Per Gunnar

多人同遊
A
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月11日的回應
Dear Per Gunnar,Thank you for taking the time to review our hotel and giving us a rating of 3 out of 5. We value your feedback and would greatly appreciate any specific suggestions you have on how we can improve our service to reach a 5-star level. Your insights are invaluable to us, and we look forward to implementing changes based on your input. We hope to have the opportunity to welcome you back soon for an even better experience!Sincerely, Hotel Manager

4/10 欠佳

Ami

商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The room was overpriced for the condition of the room and property. The wallpaper was peeling and bubbling off the walls. There was mold in the tile of the bathroom and around tub. Construction was happening at the property so much of the limited parking was taken by equipment. The mattress and bedding was cheaply made and very uncomfortable. The staff was accommodating for an early check in and it was conveniently located. Will definitely stay elsewhere on our next visit.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月27日的回應
Dear Ami,We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback is concerning, and we take it seriously. We're actively addressing the issues mentioned to ensure improvements in our facilities and services. It's disappointing to hear that we failed to meet your expectations, but we appreciate your acknowledgment of our staff's efforts. We understand your decision to stay elsewhere on your next visit and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 優異

alvaro

讚好:整潔度、職員與服務、設施服務和住宿狀況
i like this place clean and quiet...
於 2024 年 2 月住了 3 晚
Hotel Manager 於 2024年2月24日的回應
Dear Alvaro,We're thrilled to hear that you appreciate the cleanliness and tranquility of our establishment. Providing a peaceful and relaxing environment for our guests is our utmost priority. Thank you for choosing to stay with us, and we look forward to hosting you again soon for another serene experience.Sincerely, Hotel Manager

4/10 欠佳

Cathy

讚好:職員與服務
不滿:住宿狀況
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月23日的回應
Dear Cathy,Thank you for your feedback and for rating your experience at our hotel. We apologize if we did not meet your expectations during your stay. We value your feedback and would appreciate any specific details you can provide about areas where we can improve. We strive to provide the best possible experience for our guests, and we will use your feedback to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Sincerely, Hotel Manager

2/10 很差

Keven

親子同遊
不滿:設施服務
We couldn’t take a hot shower. Cold water for both nights. Called front desk to let him know the waters cold but he said there’s nothing he can do. If it was just my wife and I then so be it but it’s hard for a 5 year old kid.
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月20日的回應
Dear Keven,We're truly sorry to hear about the issue you encountered with the hot water during your stay. This falls short of our usual standards, and we apologize for any inconvenience caused, especially with a young child. Your feedback is valuable, and we will address this matter promptly to prevent any recurrence in the future. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager

10/10 優異

Trieste

伴侶同遊
Eduardo was excellent. Extremely friendly
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月16日的回應
Dear Trieste,Hello! We're thrilled to hear that Eduardo provided you with excellent service and was extremely friendly during your stay! Delivering outstanding hospitality is what we strive for, and it's wonderful to know that Eduardo made your experience memorable. We'll be sure to pass along your kind words to him. Thank you for your feedback, and we hope to see you again soon!Sincerely, Hotel Manager

8/10 不錯

Jong keun

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月14日的回應
Dear Jong Keun,Thank you for choosing to stay with us and for your kind rating of 8 stars. Your feedback is important to us, and we would be grateful if you could share more details on how we can enhance our services to earn a perfect 10-star review from you. Your input will go a long way in helping us provide an even better experience for our guests. We look forward to welcoming you back soon, and we hope to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 優異

Robert

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very clean
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月12日的回應
Dear Robert,We're thrilled to receive a perfect rating from you! Ensuring a clean and comfortable environment for our guests is one of our top priorities, and we're delighted to hear that we met your expectations. Thank you for recognizing our efforts, and we hope to welcome you back for another outstanding stay in the future!Sincerely, Hotel Manager

6/10 一般

Adam

讚好:整潔度
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月12日的回應
Dear Adam,Thank you for your rating. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we'll use it to make necessary improvements. If there's anything specific you'd like to address or if you have any suggestions for how we can enhance your experience in the future, please let us know. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 一般

Ronelia

Good and quiet, but they have a storm when we stay here for two days one night
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月6日的回應
Dear Ronelia,Thank you for your feedback. We're glad to hear that you found our hotel to be good and quiet during your stay. We apologize for any inconvenience caused by the storm during your visit. While weather conditions are beyond our control, we strive to ensure the comfort and safety of our guests to the best of our ability. We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.Sincerely, Hotel Manager

10/10 優異

RITSUKO

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 3 晚
Hotel Manager 於 2024年2月9日的回應
Dear RITSUKO,Thank you for your perfect rating! We are thrilled to hear that your experience at our hotel was exceptional. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. Your support and recommendation mean the world to us, and we cannot wait to welcome you back for another outstanding stay in the future.Sincerely, Hotel Manager