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关于唐尼凯艺酒店的点评

2.5 out of 5
唐尼凯艺酒店
9438 Firestone Blvd, Downey, CA

点评

6.6
10 分 - 超赞。147 条好评，共有 514 条点评" "
8 分 - 还可以。117 条好评，共有 514 条点评" "
6 分 - 一般。73 条好评，共有 514 条点评" "
4 分 - 很差。79 条好评，共有 514 条点评" "
2 分 - 糟糕。98 条好评，共有 514 条点评" "

6.8/10

清洁度

7.2/10

员工和服务

6.0/10

服务设施

6.6/10

住宿条件和设施

5.8/10

环保

点评

2/10 糟糕

Zhinong

不满意：员工和服务、住宿条件和设施、客房舒适度
这个酒差的太远了
随意改变客户的房间。当我提出这不是我的房间。他说你订的这种房间要180美金。一个垃圾的酒店
2017 年 9 月入住 2 晚

2/10 糟糕

Nancy

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very old dirty carpeting with smoking hole burns and orange stains on the carpet by the sink area. The towels were very thin and looked like cleaning rags. We didn’t have internet during our visit and no one knew why. Repairs in the room were done very sloppy with clumps of caulk showing. Very outdated and on one of the photos on the wall looked very dirt in the frame or it might have been moldy. Read the other reviews on this property before booking. The manager was supposed to call by us about the internet bb issue and it’s been a week and he has not called. Will never stay here again.
2024 年 4 月入住 1 晚

4/10 很差

Nery

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Was very upset that our room looked nothing like the pictures on the site there was long hair in the tub from previous guests no shampoo the carpet was filthy with some sort of rust stains!!! Loved the service and breakfast will never stay there again
2024 年 4 月入住 2 晚

10/10 超赞

Ingri

满意：清洁度、员工和服务、住宿条件和设施
Excelente personal
2024 年 4 月入住 1 晚

10/10 超赞

Erick

满意：清洁度
2024 年 4 月入住 1 晚

4/10 很差

Nina

与家人及幼儿出行
The woman when I checked in was very hospitable however the rooms were not what the pictures showed. I paid over $750 for 2 rooms 2 nights and 1 room didn’t have a jetted tub. The one that did didn’t work until the next day when someone came to fix it. Also there was no cable tv in the same “suite” room, which never got fixed. The creamer in the room was so old it wouldn’t dissolve, and the air conditioner went off and on but was so loud it kept me up. So disappointing and I talk to the manager he said he would credit back my card but that it would go to Expedia???
2024 年 4 月入住 2 晚

4/10 很差

Sameerah

与配偶出行
不满意：住宿条件和设施，清洁度
The sheets had holes in them and there were no extra towels. The jacuzzi tub in the room was also a little broken. I would probably not go back to this Quality Inn. 😞
2024 年 4 月入住 1 晚

2/10 糟糕

Ivan

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rude staff, dirty room, one towel per room. I’m never coming back here.
2024 年 4 月入住 1 晚

10/10 超赞

Linda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lady at front desk was very friendly and knowledgeable.
2024 年 4 月入住 1 晚

10/10 超赞

Jose

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean and great customer service .
2024 年 4 月入住 1 晚

6/10 一般

Araceli

不满意：清洁度、员工和服务、住宿条件和设施
La alfombra estaba demasiado sucia
2024 年 3 月入住 2 晚

8/10 还可以

Ivan

与家人及幼儿出行, 商务旅客
They could use better parking
2024 年 3 月入住 1 晚

10/10 超赞

Olga

满意：住宿条件和设施
Todo chevere
2024 年 3 月入住 1 晚

4/10 很差

Glory

与家人出行
不满意：清洁度、员工和服务、服务设施
Expedia website, said pay later! When I booked room, I was charged. I tried to cancel room, hotel would not refund me! The room was not stocked with soap, toilet paper or towels! I tried to call for room service and phone line did not even work. I walked down to office, to tell them & they did not seem to care! I DO NOT RECOMEND!
2024 年 3 月入住 1 晚

2/10 糟糕

vanessa

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Johanna

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great customer service.
2024 年 3 月入住 1 晚

2/10 糟糕

Diodore

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
No towels . No breakfast Dirty and Loud
2024 年 2 月入住 1 晚

2/10 糟糕

Francisco

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The top roof started to leak from the jacuzzi upstairs. Part of the roof fell down and u can see mold on the roof top.
2024 年 1 月入住 1 晚

10/10 超赞

Sergio

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome place to.stay and hook up
2024 年 1 月入住 2 晚

8/10 还可以

Edgar

Shower head broken
2024 年 1 月入住 2 晚

10/10 超赞

Stephen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

6/10 一般

Alan

满意：客房舒适度
不满意：清洁度
Meh
Although the pictures when I booked the room had a jacuzzi tub in it, upon arrival I was informed it did not and the upgrade would be an additional $70. For a tub. The gentleman at check in was great. Professional, nice guy. The rooms cleanliness left some to be desired especially the bathroom and carpets need shampooing. Overpriced but overlooked. Upon checkout it was a different story. The host on duty was a rude prick which pushed it over the point of no return. I was on the fence until then but won’t be returning
2023 年 12 月入住 1 晚

6/10 一般

Louis

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Staff was better than average. Hotel room is definitely in need of remodeling. Be sure to cover your food, I couldn’t believe I actually saw a roach on the countertop! You get what you pay for, I suppose.

8/10 还可以

Iris

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

Jasmine

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel!
2023 年 11 月入住 1 晚

8/10 还可以

Leyser，Las Vegas

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚

2/10 糟糕

Margarita

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I want my money back
2023 年 11 月入住 1 晚

8/10 还可以

Reyes

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
easy to get to off freeway
2023 年 11 月入住 1 晚

2/10 糟糕

Victor

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Tarde la hora de entrada
Muy mal el cuarto me lo lo entregaron hasta las 5:14 pm
2023 年 11 月入住 1 晚

10/10 超赞

Demondre

满意：清洁度、员工和服务、住宿条件和设施
Room was clean and staff went over the top to make sure our syst was nice
2023 年 11 月入住 1 晚

4/10 很差

Michael

团体旅客
不满意：清洁度、服务设施、住宿条件和设施
It was a so so experience with hair on the bed and dirty pillows behind the clean ones . Water also had a bad stinch to it but I was barely in the room so I dealt with it but overall it was not too pleasant unfortunately. If there is something you can do to accommodate this it will be greatly appreciated. However, I do believe you guys should get the water supply and or piping checked out. Could be a safety hazard if mold is in the line.
2023 年 11 月入住 3 晚

4/10 很差

Thomas

不满意：住宿条件和设施
Low water pressure just warm water noisy
2023 年 11 月入住 3 晚
Management 于 2023年11月8日 的回复
Hello,thank you for taking the time to leave this feedback. I do appologize that you had to experience this during your stay. We want all our guests to be able to enjoy their stay with us. Please contact management if there are any other issues you may have faced.Thank you

2/10 糟糕

David

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing but issues with this property
2023 年 10 月入住 1 晚

2/10 糟糕

Gabriel

2023 年 10 月入住 2 晚

2/10 糟糕

Jazmine

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
I’m sorry but this hotel was one of the worse places i’ve ever stayed at. It was dirty, my blankets and pillows had blood on them and they never brought me new ones. There were cockroaches, it was dirty, the chair that was in the room was broken. It was just bad.
2023 年 10 月入住 3 晚
Management 于 2023年10月24日 的回复
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

10/10 超赞

Ashley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚
Management 于 2023年10月24日 的回复
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

2/10 糟糕

Elsa

与家人及幼儿出行, 与家人出行
不满意：清洁度、服务设施、住宿条件和设施
It was the worse stay in our life, the bed was dirty, with hairs and stains everywhere and the sheets all rip, the bathroom was dirty with some blood drops, the towels really old and dirty, the curtains were rip and dirty, the only good was the breakfast, pretty decent and the front desk in the evening she was really nice and caring
2023 年 10 月入住 4 晚
Management 于 2023年10月24日 的回复
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

6/10 一般

Evelyn

2023 年 9 月入住 1 晚
Management 于 2023年10月24日 的回复
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

2/10 糟糕

SHAWN

2023 年 9 月入住 1 晚
Management 于 2023年10月24日 的回复
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

10/10 超赞

Launita

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice place to stay!
Very comfy and clean. Staff was awesome and respectful! Will stay there again.
2023 年 9 月入住 1 晚
Management 于 2023年10月24日 的回复
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

10/10 超赞

Christopher，Norwalk

2023 年 9 月入住 2 晚
Management 于 2023年10月24日 的回复
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

10/10 超赞

Sandra

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed the bed, very comfortable. Also it was easy to park and the staff were very professional and helpful. Excellent stay. Looking forward to coming back.
2023 年 9 月入住 1 晚
Management 于 2023年10月24日 的回复
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

10/10 超赞

JORGE

满意：清洁度、员工和服务、住宿条件和设施
Nice place
2023 年 9 月入住 1 晚
Management 于 2023年10月24日 的回复
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

6/10 一般

Eiling

与配偶出行
满意：员工和服务
不满意：服务设施
We were given a room that was dirty went to the front desk and was given another room
2023 年 8 月入住 1 晚
Management 于 2023年10月24日 的回复
Hello,We apologize for the inconvenience you experienced. These concerns will be brought up to the staff, we work on wanting to be able accommodate all our guests so that they can enjoy their stay with us.

10/10 超赞

Alicia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet, clean and comfortable king size bed with quality pillows. Soft towels and loved the size of mini fridge. Breakfast was awesome with plenty of gluten-free choices. Quick check and check out. Courteous reception personnel.
2023 年 8 月入住 1 晚
Management 于 2023年10月24日 的回复
Hello,Thank you for taking the time to leave us your review. We are glad to know that you enjoyed your stay with us and hope that we have the pleasure to welcome you back on your next trip.

4/10 很差

Daniela A Murillo del

不满意：住宿条件和设施
Dirty smelly
2023 年 8 月入住 1 晚

2/10 糟糕

Robert

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Theyre compter was down when i arrived. They assured me this often happens and would take 20 min max. . Even tho i showed them via y phone and thru app that i had confirmation of a reservation for a room. We didnt get checked in til after 1am. Me and my family slept in car til then. They didnt offer any kind of reimbursement. Anything . Lol talk about customer service. 😔
2023 年 8 月入住 1 晚

10/10 超赞

Lina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

10/10 超赞

Myeisha

2023 年 7 月入住 1 晚

6/10 一般

Isaias

2023 年 6 月入住 2 晚