1. The staffs not very tentative to our needs, gave poor instructions to room. We were looking for 16th floor and the elevator only has15 floors.
2. The lights in the room very dim and some lights didn’t even work.
3. The TV connection was not stable and hang at times.
4. The water pressure sometimes passable and often weak.
5. We stayed for 4 nights and only got 2 bottles of water the first day. It was not refill on daily cleaning.
6. The coffee was bad.
Overall, I expected more from W hotel.
A Sheung Yan
於 2023 年 6 月住了 4 晚
2/10 很差
Weimin
伴侶同遊
2022 年 1 月 6 日
不滿:整潔度、設施服務和住宿狀況
Worst hotel I’ve lived in my life, sofa is broken, I asked them they said they are going to get new sofa later on, so what about me ?? My room is not on sale or anything, and 2 bedroom 1 bathroom should be point out before booking this room because 1 bathroom is not enough, and everything else is expensive at this hotel
Bar and restaurant closed for renovation and was not informed in advance. Was told that it was on their website and they didn’t have to inform me cause I booked through Expedia. Manager was rude and dismissive.
Carline
於 2025 年 7 月住了 1 晚
4/10 欠佳
Maki
商務旅客
2025 年 7 月 18 日
不滿:職員與服務和住宿狀況
No restaurant in the hotel. It was closed. No breakfast. Nothing. The hotel didn’t say and the price did not reflect. It remained high.
Maki
於 2025 年 7 月住了 3 晚
2/10 很差
Natnael
2025 年 7 月 9 日
Natnael
於 2025 年 7 月住了 3 晚
10/10 優異
Britt
2025 年 7 月 7 日
讚好:整潔度和設施服務
Construction sucked but the Beyonce set up was everything
Britt
於 2025 年 4 月住了 3 晚
8/10 不錯
ernesto
2025 年 7 月 6 日
ernesto
於 2025 年 7 月住了 3 晚
10/10 優異
Meaghan
伴侶同遊
2025 年 7 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed staying at this hotel when I was in town. The location is great, and the staff are all very nice. The only feedback I have is that the tv was placed to the side of the bed, so it was a bit challenging to see. Also, the bathroom has sliding doors that require some effort to close all the way, plus there is a small gap. Otherwise, great hotel!