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洛斯加托斯酒店的評價

4 out of 5
洛斯加托斯酒店
210 E Main St, Los Gatos, CA

評價

8.8

優異

10 分評分，優異；1003 則評價中有 626 則" "
8 分評分，不錯；1003 則評價中有 221 則" "
6 分評分，一般；1003 則評價中有 84 則" "
4 分評分，欠佳；1003 則評價中有 46 則" "
2 分評分，很差；1003 則評價中有 26 則" "

9.4/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Xiaolu

讚好：整潔度、住宿狀況和客房舒適度
於 2018 年 2 月住了 6 晚
Katherine 於 2018年3月7日的回應
Thank you for your feedback and we hope to see you in the future!

10/10 優異

Regina

讚好：整潔度、職員與服務和住宿狀況
Fun weekend staycation getaway!
於 2024 年 5 月住了 1 晚
Brian 於 2024年5月21日的回應
Dear Regina,I would like to sincerely thank you for taking the time to share your feedback with us. We believe that feedback is a gift and I truly appreciate you taking the time to gift your feedback to us. We look forward to having you here the next time your travels take you to Los Gatos.

10/10 優異

Carol Rae

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the room and the service. Lovely bed.
於 2024 年 5 月住了 1 晚
Brian 於 2024年5月21日的回應
Dear Carol Rae,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 優異

Armand

讚好：整潔度、職員與服務、設施服務和住宿狀況
Just great
於 2024 年 5 月住了 2 晚
Brian 於 2024年5月15日的回應
Dear Armand,Thank you for being such a valued customer and we hope to serve you again whenever your travels bring you back to Los Gatos.

10/10 優異

Nicole

讚好：整潔度、職員與服務和住宿狀況
Loved it! So beautiful!
於 2024 年 5 月住了 2 晚
Asif Mahamud 於 2024年5月6日的回應
Dear Nicole,Thank you for taking the time to fill out the review! We are so happy that you've chosen to stay with us! Your feedback is crucial and serves a great importance to our ever-going mission for continuous improvement. Our team takes great pride in servicing all our guests with utmost care and professionalism. We are so excited to see you scored us all 5's! We strive hard every day to achieve this and would like to thank you for recognizing our efforts!We look forward to welcoming you back soon at the HLG!

10/10 優異

Wayne

於 2024 年 5 月住了 1 晚

10/10 優異

Jan

於 2024 年 4 月住了 1 晚
Brian 於 2024年5月21日的回應
Dear Jan, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 優異

Jill

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel just a short walk from the town center Reception staff were so helpful Pool area was clean and heated we went in March and could easily get into outdoor pool best hotel on our road trip for very little more
於 2024 年 3 月住了 1 晚
Asif Mahamud 於 2024年5月6日的回應
Dear JIll,Thank you for staying at the Hotel Los GatosWe appreciate you taking the time to provide us with your wonderful feedback. I will share this with my team.We look forward to welcoming you back soon at the HLG.

10/10 優異

Coral

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
beautiful
於 2024 年 4 月住了 1 晚
Asif Mahamud 於 2024年5月6日的回應
Dear Coral,Thank you for staying at the Hotel Los GatosWe appreciate you taking the time to provide us with your wonderful feedback. I will share this with my colleagues.We look forward to welcoming you back soon at the HLG.

10/10 優異

Robert

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel and staff.
於 2024 年 4 月住了 1 晚
Brian 於 2024年4月26日的回應
Dear Robert,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that the hotel grounds meets your expectation. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

8/10 不錯

Astrid

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I've been a guest at the hotel over the past 13 years and have seen several changes. Some for the better, some for the worse. Hotel Los Gatos used to have a wonderful breakfast buffet - simple, but on point with scrambled eggs, toast, cereals, yogurts, warm croissants, etc. Now it offers a bare bones continental breakfast in the lobby that nobody likes. Also, the rooms have been updated with furniture that completely clashes with the mission style that is the original decor. It looks like IKEA did the remodel.
於 2024 年 4 月住了 5 晚
Brian 於 2024年4月26日的回應
Dear Astrid,Firstly, I would like to apologize for the delayed response. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please rest assured that your comments have been shared with the appropriate teams. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

10/10 優異

Marsha (Fountain Hills)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent. We used to stay at Toll house. We love your hotel.
於 2024 年 4 月住了 2 晚
Brian 於 2024年4月23日的回應
Dear Marsha,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

10/10 優異

Ruthmarie (San Francisco)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Brian 於 2024年5月13日的回應
Dear Ruthmarie, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 優異

Joseph

讚好：整潔度、職員與服務和住宿狀況
Good.
於 2024 年 4 月住了 2 晚
Brian 於 2024年4月23日的回應
Dear Joseph,Thank you for being a such a valued customer and we hope to serve you again whenever your travels bring you back to Los Gatos.

10/10 優異

Juley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice rooms and staff is very attentive. Free parking on property. Nice restaurant on property.
於 2024 年 4 月住了 1 晚
Brian 於 2024年4月23日的回應
Dear Juley,Thank you for taking the time to share your feedback and for appreciating our front desk staff and amenities. We look forward to servicing your future stays with us.

10/10 優異

david

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location to town
於 2024 年 4 月住了 4 晚
Brian 於 2024年4月13日的回應
Dear David,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

8/10 不錯

JOSEPH

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like an ice machine. Hotel did not offer one.
於 2024 年 4 月住了 2 晚
Brian 於 2024年4月13日的回應
Dear Joseph,We have our ice machines in service closets where guest can request ice at any given time of the day and we deliver it to your room. I would like to apology for any inconvenience you faced during your recent visit or if this was never translated to you during your stay.In closing Joseph, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

10/10 優異

Tanya

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was Marvelous! The Hotel, staff, pool, Restaurant (FANCY)! . LOCATION!
於 2024 年 3 月住了 1 晚
Brian 於 2024年4月2日的回應
Dear Tanya, I would like to sincerely thank you for taking the time to share your feedback with us regarding your recent stay. We look forward to the next time your travels take you to Los Gatos.

8/10 不錯

Brian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We have stayed here a few times and love the property. For this latest visit, the only thing was that at 4 AM, someone would let out a strange scream about once every few minutes (could have been an unhoused person on the library property which our room overlooked). Kept me up for an hour. Front desk was great (Ashley) and room very clean and spacious and loved our view. Breakfast could use a little something more (apples, banana, croissant and egg bite - not sure what but maybe some muffins?)
於 2024 年 3 月住了 1 晚
Brian 於 2024年4月2日的回應
Dear Brian,Firstly, I would like to sincerely thank you for taking the time to share your feedback with us and for appreciating our staff and guest room. We believe that feedback is a gift and I truly appreciate you taking the time to give your feedback to us regarding the breakfast offering. Secondly, I would like to apologize for the noise issues that occurred during your stay. We will ensure this feedback gets to the appropriate departments to help create a better guest experience in the future.In closing Brian, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

10/10 優異

Parvathi

於 2024 年 3 月住了 1 晚
Brian 於 2024年4月23日的回應
Dear Parvathi, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 優異

Melissa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Brian 於 2024年4月2日的回應
Dear Melissa, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place
於 2024 年 3 月住了 5 晚
Brian 於 2024年4月2日的回應
Dear David, Thank you for the valuable feedback. We look forward to your next stay with us.

4/10 欠佳

Sacha

於 2024 年 3 月住了 1 晚
Brian 於 2024年4月23日的回應
Dear Sacha, Thank you for the valuable feedback. We look forward to your next stay with us.

6/10 一般

Heidi

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The check in was the worst. Waited over 30 minutes to be helped because there is only one computer and the person in front of us had an issue with their reservation. Instead of pulling them aside to check in me and those behind me, they just made us wait standing there with no communication or eye contact. Super poor service.
於 2024 年 1 月住了 1 晚
Brian 於 2024年3月28日的回應
Dear Heidi,I would like to first apologize for any inconvenience you faced during your recent visit. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Rest assured your feedback has been shared with the appropriate department to ensure a better stay experience.In closing Heidi, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

8/10 不錯

Valerie

讚好：整潔度、職員與服務和住宿狀況
I’ve stayed here several times over the years. A favorite place, always clean and quiet. This last stay the bed was not in the best shape, it sloped down and disrupted my sleep!
於 2024 年 3 月住了 1 晚
Brian 於 2024年3月30日的回應
Dear Valerie,Firstly, I would like to first apologize for the delayed response as well as for any inconvenience you faced during your recent visit. Once again, we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

10/10 優異

Rachael

於 2024 年 3 月住了 2 晚
Brian 於 2024年4月10日的回應
Dear Rachael, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 優異

Peggy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The nicest staff I’ve ever experienced! They were fantastic!!! Nice rooms, loved the balcony and fireplace.
於 2024 年 2 月住了 3 晚
Brian 於 2024年3月20日的回應
Dear Peggy,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that you enjoyed your guest room. Once again, we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

10/10 優異

Vivek

讚好：整潔度、職員與服務和住宿狀況
I love the property with beautiful rooms. The most important piece was excellent a high-quality shower. I also made use of the gym and the lobby. A nice classy breakfast was available every day.
於 2024 年 3 月住了 2 晚
Brian 於 2024年3月20日的回應
Dear Vivek,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

8/10 不錯

elmira

家人同遊
讚好：整潔度和住宿狀況
The stuff needs to be more friendly but I was very happy with Ashly. They are always late few minutes to set up the breakfast. The rooms with connecting door are NOT quiet.
於 2024 年 3 月住了 2 晚
Brian 於 2024年3月16日的回應
Dear Elmira,I would like to first apologize for any inconvenience you faced during your recent visit. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. In closing Elmira, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

10/10 優異

Stephanie

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay at Hotel Los Gatos and found the room and grounds to be lovely. It is a perfect size hotel, cozy and quaint. Housekeeping and cleanliness is outstanding. We loved the high ceilings and balcony.
於 2024 年 3 月住了 2 晚
Brian 於 2024年3月16日的回應
Dear Stephanie,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that the cleanliness of your guest room and the hotel grounds meets your expectation. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

8/10 不錯

Steve

讚好：整潔度、職員與服務和住宿狀況
Kinda old, but nice. Honestly I completely recommend this hotel, I had surgery at Stanford and the only thing I could have after 12:00 was coffee or tea, their coffee machine is junk and didn’t work. Hotel should upgrade to newer Nespresso coffee machine.
於 2024 年 2 月住了 1 晚
Brian 於 2024年3月16日的回應
Dear Steve,I would like to sincerely thank you for taking the time to share your feedback with us regarding the coffee machines in the lobby. Rest assured this feedback will be shared with the appropriate department to ensure a better guest stay experience in the future.

10/10 優異

Maria

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and cozy
於 2024 年 3 月住了 1 晚
Brian 於 2024年3月11日的回應
Dear Maria,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 優異

Peg

於 2024 年 3 月住了 1 晚
Brian 於 2024年3月30日的回應
Dear Peg, Thank you for the valuable feedback. We look forward to your next stay with us.

8/10 不錯

richard

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 2 晚
Brian 於 2024年3月30日的回應
Dear Richard, Thank you for the valuable feedback. We look forward to your next stay with us.

8/10 不錯

Travis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and facility. The included breakfast was all gone by 8:15
於 2024 年 3 月住了 2 晚
Brian 於 2024年3月5日的回應
Dear Travis,Thank you for the feedback in regards to the breakfast offering. We will ensure this feedback gets to the appropriate party to help create a better guest experience in the future.

8/10 不錯

FABIOLA

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent place to stay,
於 2024 年 2 月住了 1 晚
Brian 於 2024年3月1日的回應
Dear FABIOLA,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 優異

Kenny

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Brian 於 2024年2月28日的回應
Dear Kenny, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 優異

Gary (Santa Barbara)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and Alicia at Deo Deka Restaurant was amazing!
於 2024 年 2 月住了 1 晚
Brian 於 2024年2月28日的回應
Dear Gary,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay as well as your experience at Dio Deka. We look forward to the next time your travels take you to Los Gatos.

10/10 優異

Rafael (San Mateo)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We visit quite often. It’s one of our favorites. Top notch!
於 2024 年 2 月住了 2 晚
Brian 於 2024年2月22日的回應
Dear Rafael,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 優異

fernando

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing place and definitely a 9.5
於 2024 年 2 月住了 1 晚
Brian 於 2024年2月22日的回應
Dear Fernando, Thank you for the valuable feedback. We look forward to your next stay with us.

4/10 欠佳

Sheri

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Brian 於 2024年2月20日的回應
Dear Sheri, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 優異

Randy

家人同遊
讚好：住宿狀況
Very clean and quiet nice place to stay close to everything.
於 2024 年 2 月住了 2 晚
Brian 於 2024年2月17日的回應
Dear Randy,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

10/10 優異

Thomas

讚好：整潔度、職員與服務、設施服務和住宿狀況
All good!
於 2024 年 2 月住了 1 晚
Brian 於 2024年2月17日的回應
Dear Thomas,Thank you for being a such a valued customer and we hope to serve you again whenever your travels bring you back to Los Gatos.

10/10 優異

Robert

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Brian 於 2024年2月15日的回應
Dear Robert, Thank you for the valuable feedback. We look forward to your next stay with us.

8/10 不錯

Richard

Decent
於 2024 年 2 月住了 1 晚
Brian 於 2024年2月14日的回應
Dear Richard, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 優異

JM

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Friendly staff. Nice room.
於 2024 年 2 月住了 1 晚
Brian 於 2024年2月8日的回應
Dear JM,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

2/10 很差

Manuela

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very poor hospitality, very old rooms and non functioning doors etc we ended up leaving and didn’t stay the night because of the poor service and lack of hospitality.
於 2024 年 2 月住了 1 晚
Brian 於 2024年2月9日的回應
Dear Manuela,Firstly, I would like to apologize for the delayed response. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please rest assured that your comments have been shared with the appropriate teams in an effort to improve our service and to prevent this issue going forward.

10/10 優異

Jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Brian 於 2024年2月1日的回應
Dear Jason, Thank you for the valuable feedback. We look forward to your next stay with us.

2/10 很差

Yun zhe

於 2024 年 1 月住了 2 晚
Brian 於 2024年2月1日的回應
Dear Yun zhe, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 優異

Lauri

於 2024 年 1 月住了 1 晚
Brian 於 2024年3月20日的回應
Dear Lauri, Thank you for the valuable feedback. We look forward to your next stay with us.