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路易斯維爾機場燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
路易斯維爾機場燭木套房酒店 (IHG 旗下酒店)
1367 Gardiner Ln, Louisville, KY

評價

8.2

很好

10 分評分，優異；256 則評價中有 124 則" "
8 分評分，不錯；256 則評價中有 74 則" "
6 分評分，一般；256 則評價中有 25 則" "
4 分評分，欠佳；256 則評價中有 20 則" "
2 分評分，很差；256 則評價中有 13 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

6/10 一般

Tina

讚好：整潔度
The property is a little off the normal path.
於 2024 年 4 月住了 1 晚

8/10 不錯

James

讚好：整潔度和住宿狀況
This is an older Candlewood property that has been well kept. Still it is not new. The free laundry room will make you want to gladly pay. It is tucked away in a nice quiet residential area and that is a big plus versus the other guys.
於 2024 年 3 月住了 7 晚

8/10 不錯

Karissa

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 3 月住了 2 晚

8/10 不錯

RICHARD

讚好：整潔度、職員與服務和住宿狀況
Nothing
於 2024 年 3 月住了 1 晚

10/10 優異

Kim

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean. The staff was really nice. We will stay there again!
於 2024 年 3 月住了 1 晚

2/10 很差

Leonard

於 2024 年 3 月住了 1 晚

10/10 優異

richard

於 2024 年 3 月住了 10 晚

8/10 不錯

David

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Central convenient location to our business.
於 2024 年 1 月住了 5 晚

10/10 優異

Oscar

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 6 晚
Benito Brown 於 2024年2月19日的回應
Dear Guest, Greetings from CWS Louisville!!!Thank you for patronizing CWS Louisville Airport; and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your feedback and look forward to welcoming you back to CWS Louisville Airport.

8/10 不錯

Thomas

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was a good stay
When I got to the desk, I had to call the receptionist. Kinda odd. There was no free breakfast. Beds were comfortable. Shower dripped ALL NIGHT the first night, so annoying! But overall it was a good stay.
於 2024 年 1 月住了 2 晚
Benito Brown 於 2024年2月19日的回應
Dear Guest, Greetings from CWS Louisville!!!Thank you for patronizing CWS Louisville Airport; and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit.Thank you once again for your feedback and look forward to welcoming you back to CWS Louisville Airport.

2/10 很差

Michal

家人同遊, 商務旅客
不滿：設施服務
於 2024 年 1 月住了 1 晚
Benito Brown 於 2024年2月19日的回應
Thank you for your time leaving us feedback surrounding your experience with our Candlewood Suites Louisville Airport.We aim for our guests to have a great lasting impression of the hotel, and I am sorry we missed the mark this time. We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay in Louisville and at Candlewood Suites will be better and look forward to improving your experience next time.

2/10 很差

Michal

家人同遊, 商務旅客
不滿：職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Benito Brown 於 2024年2月19日的回應
Thank you for your time leaving us feedback surrounding your experience with our Candlewood Suites Louisville Airport.We aim for our guests to have a great lasting impression of the hotel, and I am sorry we missed the mark this time. We would like to express our apologies that you had a negative experience in our hotel.We hope your next stay in Louisville and at Candlewood Suites will be better and look forward to improving your experience next time.

10/10 優異

jeff

讚好：整潔度、職員與服務、設施服務和住宿狀況
The stay at the hotel was very good the rooms were very clean and had a stove and refrigerator and also very quiet 👍

10/10 優異

Oleksiy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚

10/10 優異

Ronnie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Rae 於 2023年12月13日的回應
Thank you for your feedback, we are so glad you enjoyed your stay with us!

10/10 優異

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
A hidden gem. Nothing fancy just everything you need.
於 2023 年 12 月住了 3 晚
Rae 於 2023年12月13日的回應
Thank you for your feedback, We are so glad that you enjoyed your stay with us!

10/10 優異

Naveed

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Rae 於 2023年12月13日的回應
Thank you for your feedback, we are so glad that you enjoyed your stay with us!

10/10 優異

Pamela

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Experience!
Registration was quick and easy, and the staff was very friendly and accommodating. The room was very clean and equipped with everything I needed. I didn't even need to unpack my shampoo, soap or lotion. It was all provided, and a good brand. Plenty of TV stations, including sports channels.
於 2023 年 12 月住了 1 晚
Rae 於 2023年12月13日的回應
We are so glad that you enjoyed your stay with us! We would love to have you back again next time you are in the area!

2/10 很差

Ashlee

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
於 2023 年 11 月住了 1 晚

8/10 不錯

Kyle

於 2023 年 11 月住了 1 晚
Rae 於 2023年12月13日的回應
Thank you for your feedback we are glad that you enjoyed your stay with us!

8/10 不錯

Renee D.

於 2023 年 11 月住了 4 晚
Rae 於 2023年12月13日的回應
Thank you for your feedback we are so glad that you enjoyed your stay with us.

10/10 優異

Terrence

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 7 晚
Rae 於 2023年12月13日的回應
Thank you for your feedback we are so glad that you enjoyed your stay with us.

6/10 一般

Sarah

讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
Not worth the price
I spent way too much for this room. There was mold in the bathroom and it appeared to be an on going process. There were spots on the walls couldn’t tell what they were from. Bed was comfortable and the front desk was friendly. This hotel needs some TLC.
於 2023 年 11 月住了 1 晚
Rae 於 2023年12月13日的回應
Id like to apologize for the issues you had while staying with us. I will be sure to address these with management have them taken care of.

10/10 優異

Sybil

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and convenient
於 2023 年 11 月住了 1 晚
Rae 於 2023年11月6日的回應
Thank you for your feedback! We are so glad you enjoyed your stay!

10/10 優異

lewis

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Rae 於 2023年11月6日的回應
Thank you for the feedback! We are so glad that you enjoyed your stay!

2/10 很差

JD

商務旅客
不滿：職員與服務
Someone in my party was charged a $165 smoking fee although they do NOT even smoke, and absolutely did NOT smoke in the room!!! They hadn't been anywhere smoky before checking in, so their clothes couldn't even smell like smoke. The charge was put on by management. Absolutely ridiculous!
Rae 於 2023年11月6日的回應
Good afternoon, thank you for the feedback. I apologize for the issues you had while staying here with us. I will look into this situation and reach out when I have more information.

4/10 欠佳

Tommy

商務旅客
讚好：整潔度和客房舒適度
不滿：住宿狀況
Roach problem
The room was clean but had roaches. We let the front desk know, and was told they could spray but never did! The next day roaches were on our clothes, bed and walls!
於 2023 年 10 月住了 3 晚
Rae 於 2023年10月16日的回應
Good afternoon, Tommy, thank you for reaching out I sent you a message regarding the issue you had at our property. I sincerely apologize and will make sure the situation is taken care of.

10/10 優異

Darryl

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
My room on the 3rd floor was great but my friends, (Tommy and Carrie) room on the 2nd floor had several roaches.
於 2023 年 10 月住了 2 晚
Rae 於 2023年11月6日的回應
We are so glad that your room was great! I have been in-touch with the others in your group and will continue to work with them to help with the issues they experienced. Thank you for your feeback we appreciate it!

10/10 優異

Donna

伴侶同遊
讚好：職員與服務和住宿狀況
Reasonably priced and clean!
於 2023 年 10 月住了 1 晚
Rae 於 2023年10月16日的回應
Thank you so much for your feedback! we are glad you enjoyed your stay and hope to see you again when your in the area!

10/10 優異

Sandra R

於 2023 年 9 月住了 1 晚
Rae 於 2023年11月6日的回應
Thank you for your feedback! We greatly appreciate it!

6/10 一般

Jorge

於 2023 年 9 月住了 6 晚
Rae 於 2023年9月28日的回應
Thank you for your review. We will continue to work hard to take care of always working to improve our property!

8/10 不錯

Ronald

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was very suited for our needs to take the RTC from Green Valley Casino to the Raiders game. Our room was comfortable (422) and the floor was quite. However the room needs some attention. The bathroom vent was covered with lint. The bed on the right was missing its reading light. We weren’t advised that they would charge our card for more than the fee of the room but called and this was explained to us. It would’ve been nice to know before we saw the text showing a larger charge than our bill.
於 2023 年 9 月住了 2 晚
Rae 於 2023年9月27日的回應
We are glad to hear you enjoyed your stay at the hotel. I do not believe it was our property but if your ever in Louisville, KY please look us up and we will take care of you and your family while your here! Have a great day!

8/10 不錯

Kara

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious Friendly Big and Convenient
The staff here was so friendly! Everyone I met made me feel welcome and at ease! The room was spacious, and the kitchen has utensils, cups, plates, pots and pans etc. They all looked to be clean although I always just wash before use. The bathrooms had shampoo conditioner soaps and lotion. Lots of closet and storage space. There is a strongish floral smell that hits you when you walk in but that’s better than smelling bad! I saw a gym, laundry room, and snack room. Bed was comfortable enough and did the job. The counter was great for cooking or doing makeup and there is plenty of mirror space for 4 people to get ready at the same time! Location wise it is close to the highway which is very convenient! I would 100% stay here again if I were ever in Louisville.
於 2023 年 9 月住了 3 晚
Rae 於 2023年9月27日的回應
Thank you for you feedback and we are so glad that you enjoyed your stay with us! We hope to see you again in your future travels!

4/10 欠佳

Shannon

商務旅客
讚好：職員與服務和客房舒適度
於 2023 年 9 月住了 1 晚
Rae 於 2023年9月25日的回應
I am so sorry you did not enjoy your stay. thank you for your feed back.

4/10 欠佳

Kim

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
No tenough towels. No shampoo, conditioner or soap. No paper towel. No hair dryer. Tub drain backed up. If you come in at night you have to park in the back- no entry into hotel. Did not feel safe. Guest were loading rooms through windows- seemed sketchy.
於 2023 年 8 月住了 2 晚
Rae 於 2023年8月31日的回應
We apologies that you did not have a good stay while you were here but we thank you for bringing it to our attention that way we can address the issues.

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location in close proximity to the Ky state Fair grounds and the airport with easy access off the interstate
於 2023 年 8 月住了 1 晚
Rae 於 2023年8月17日的回應
Thank you for your feedback! We are so glad you enjoyed your stay here with us! Safe travels!

6/10 一般

Rebecca (Torrance)

多人同遊
讚好：整潔度和職員與服務
Friendly staff. Clean room, quiet at night.
於 2023 年 8 月住了 5 晚
Rae 於 2023年8月14日的回應
Thank you for your feedback, we are glad you enjoyed your stay!

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good experience overall
This was my 2nd time staying at this hotel.A group of us come to this area for the Street Rod Nationals each year. We had booked rooms but had to cancel 1 room at the last minute because of a medial issue that occurred. Marcus at the front desk was understanding and said that they would allow it to be canceled when Hotels.com called them to verify. I chatted with Hotels.com and they we understanding too and we received a refund. We appreciate the help we got in this situation and will be back again next year. The rates are very competitive and it is in a nice safe location near the Kentucky expo center.Some of the people who stayed at other hotels liked ours better and will book here next time.
於 2023 年 8 月住了 4 晚
Rae 於 2023年8月14日的回應
Thank you for giving us your feedback and we are so glad you enjoyed your stay! We look forward to seeing you next year! We're sending good healing vibes your groups way!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
HAPPY STAY
Very clean , roomy and quiet. The girl at the front desk was very friendly and helpful. We would stay there again .
於 2023 年 7 月住了 1 晚
Rae 於 2023年7月19日的回應
Thank you for your feedback, We are so glad to hear that you enjoyed your stay! Safe travels!

8/10 不錯

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Afternoon staff was great! 3 days and we never figured out how to regulate the temp. Nice size room. Poor parking. Good location. No breakfast.
於 2023 年 7 月住了 2 晚
Rae 於 2023年7月17日的回應
We are glad you enjoyed your stay with us, we apologize for the inconveniences that you had to deal with while here. Thank you for letting us know and we will address this issue. Hope you had safe travels home.

10/10 優異

Jerome

於 2023 年 7 月住了 1 晚
Rae 於 2023年8月7日的回應
Thank you for your feedback. We are glad you enjoyed your stay!

8/10 不錯

Bruce

讚好：整潔度、職員與服務和住宿狀況
Overall stay was good but you can really hear people in the level above.
於 2023 年 7 月住了 2 晚
Rae 於 2023年7月12日的回應
We are happy to hear you enjoyed your stay, we do apologize for the noises above. Have safe travels home!

10/10 優異

Angie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place
This place was way more than I expected. Very nice room and very clean. Quiet area as well. Would highly recommend here. I was nervous traveling by myself. Not here. It is a great place
於 2023 年 7 月住了 1 晚
Rae 於 2023年7月10日的回應
We are so glad to hear that you enjoyed your stay with us, We hope to see you again if you travel back into the area!

6/10 一般

William

讚好：整潔度、職員與服務和住宿狀況
We pulled into some very sketchy people all around building smoking. Once inside smelled like pot. Room was nice/clean. No breakfast unless you bought each item in a locked room. Just not what we expected.
於 2023 年 6 月住了 1 晚
Rae 於 2023年7月10日的回應
Thank you for leaving your feedback, We will continue to work on our facilities. We hope you had safe travels back home.

10/10 優異

KenDarius

讚好：整潔度、職員與服務和住宿狀況
It was very clean!
於 2023 年 6 月住了 3 晚
Rae 於 2023年6月30日的回應
Thank you for taking the time to give us a review, we are so pleased that you enjoyed your stay. We hope to see you again!

8/10 不錯

Matthew

於 2023 年 6 月住了 1 晚
Rae 於 2023年7月17日的回應
Thank you for your feedback, we hope you have a safe trip back.

2/10 很差

Lacaja

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Very outdated
The room smelled mildewy, and they had bugs roaches they also do not offer king-size beds.
於 2023 年 6 月住了 3 晚
Rae 於 2023年6月30日的回應
Thank you for letting us know the issues you had while staying at our property, we will look into the issues and make sure they are taken care of.

10/10 優異

Stacy

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 4 晚
Rae 於 2023年6月30日的回應
We are so glad that you enjoyed your stay, Hope to see you again if you travel back to this area.

8/10 不錯

Stacy

伴侶同遊
讚好：整潔度
The first couple days Fri and Sat were very nice- staff was kind and accommodating. On Sunday when I was leaving my room, the housekeepers were in the hall cursing and complaining about management. When I informed the front desk associate he said that management was not good and that his supervisor could T be reached. His supervisor worked on Saturday- I saw him. Also you have no cream or sugar for the coffee- had to go get my own from Dunkin’. Also, you need an ice machine- I know there are ones in the room but it takes a while to make ice. Finally the mattress and pillows were horrible- rip in the comforter on the bed and rip in the shower curtain. The body wash in the shower was empty- at least there was soap.
於 2023 年 6 月住了 2 晚
Rae 於 2023年6月30日的回應
Thank you for your feedback it is greatly appreciated to help us look at the issues and quickly get them fixed.

4/10 欠佳

Barbara

於 2023 年 6 月住了 1 晚
Rae 於 2023年7月10日的回應
We appreciate your feedback and will continue to strive to better our facilities to meet all our guest needs.