住宿設施服務

Aloft Lubbock的評價

3 out of 5
Aloft Lubbock
2909 IOLA AVENUE, Lubbock, TX

評價

8.8

優異

10 分評分,優異;434 則評價中有 272 則" "
8 分評分,不錯;434 則評價中有 78 則" "
6 分評分,一般;434 則評價中有 50 則" "
4 分評分,欠佳;434 則評價中有 16 則" "
2 分評分,很差;434 則評價中有 18 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

8/10 不錯

Kathey

親子同遊
讚好:整潔度、職員與服務和設施服務
Great location
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月28日的回應
Hi Kathey,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 一般

Kat

伴侶同遊
Exposed wire in bathroom and no hot water at night for shower or the next morning. Hard to pay $134 when you can’t shower. Won’t stay again .
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月28日的回應
Hi Kat,We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 很差

Sofia

不滿:整潔度、職員與服務、設施服務和住宿狀況
It was dirty, especially the workout room and pool,tried to tell staff and they didn't even know the manager's name, their response was always "ok, sorry to hear that and we'll tell someone " Never heard from anyone Worst place ever
於 2024 年 5 月住了 4 晚
Jack 於 2024年5月26日的回應
Thanks for your interest in our property.

10/10 優異

Julio

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年5月28日的回應
Hi Julio,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 優異

Carrie

伴侶同遊
讚好:整潔度和住宿狀況
Loved that it was in walking distance to go shopping/eat!
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月28日的回應
Hi Carrie,We wanted to say thanks for your recent stay here at our hotel! We are glad you felt at home. We can’t wait to welcome you home again soon!

8/10 不錯

Omar

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
modern and clean
於 2024 年 5 月住了 5 晚
Sophia CSR 於 2024年5月28日的回應
Hi Omar,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Jordan

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect for our little family. We have a 4 and 1 year old, so the indoor pool was perfect. The pool is only 3 ft deep so my 4 year old could touch and didnt need floaties. Our room didnt have bathtub, only a shower but since it was only a weekend trip we didnt need a tub. My husband didnt think the shower got hot enough but it didnt bothering me. Overall, we would definitely stay here again.
於 2024 年 5 月住了 2 晚
Sophia CSR 於 2024年5月20日的回應
Hi Jordan,It's great to know that the indoor pool was a hit with your little ones, and that the shallow depth made it safe and enjoyable for your kids. We appreciate your understanding regarding the absence of a bathtub in your room, and we're pleased to hear that it didn't impact your weekend trip. Your feedback about the shower temperature will be noted for improvement. We look forward to welcoming you and your family back for another stay in the future!

6/10 一般

Fred

讚好:設施服務
I called in advance to request a room where I could oversee the pool to watch my grandkids. I was told it was reserved. Arrived to find we were on other side of hotel with no view. We had to wait two days to switch to a poolside room. Miserable service.
於 2024 年 5 月住了 8 晚
Sophia CSR 於 2024年5月16日的回應
Hi Fred,I'm sorry to hear about your disappointing experience. It sounds like there was a miscommunication or error in handling your request, resulting in inconvenience for you and your family. Your feedback is valuable, and I'll ensure it's shared with the management to prevent similar issues in the future. If there's anything else you'd like to discuss or if there's a way we can make it up to you, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

10/10 優異

Alisa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean modern property close to shopping and food!
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年5月16日的回應
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 不錯

Stacie (Murphy)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We liked the bar downstairs, wish it would have offered more options for breakfast and it was not free.
於 2024 年 5 月住了 2 晚
Sophia CSR 於 2024年5月16日的回應
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 不錯

Sam

於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月28日的回應
Hi Sam,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 優異

Lori

讚好:整潔度、職員與服務和住宿狀況
Wonderful place to stay in Lubbuck! The room was modern and the bed was very comfortable!
於 2024 年 5 月住了 1 晚
Sophia CSR 於 2024年5月16日的回應
Hi Lori,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 優異

Katy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is always clean and the staff is friendly
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年5月1日的回應
Hi Katy,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 不錯

Ashley

於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年5月20日的回應
Hi Ashley,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 優異

Rose (Cedar Hill)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice area. Lots of shops and restaurants.
於 2024 年 4 月住了 3 晚
Sophia CSR 於 2024年5月1日的回應
Hi Rose,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 優異

Rose (Cedar Hill)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very modern and clean. Nice shops and restaurants nearby
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月25日的回應
Hi Rose,Thank you for your positive review! We're thrilled to hear that you found our hotel modern and clean. It's great to know that you enjoyed the surrounding area with its nice shops and restaurants. We strive to provide a comfortable and convenient experience for all our guests, and we're delighted that we succeeded during your stay. We look forward to welcoming you back again soon!

10/10 優異

Brice

親子同遊
Perfect location and very friendly staff. Will definitely stay here again!
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月22日的回應
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Estefania

讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked it very much!!
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年4月19日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 優異

Gail

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very cool decor
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月18日的回應
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Gary

商務旅客
Great
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月12日的回應
Hi Gary,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 不錯

Laura

家人同遊
讚好:整潔度、職員與服務和設施服務
I really like staying here overall. My one complaint is that for the price I’d at least expect a fitness center with working equipment. I’ve stayed here twice now and the treadmills and bike have not been functional for at least 8 months. Are they even planning to fix these?
於 2024 年 4 月住了 2 晚
Sophia CSR 於 2024年4月9日的回應
Hi Laura,Thank you so much for giving us the privilege to host your stay. However, we regret that you had an unpleasant experience with the fitness centre at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 優異

Alberto

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice place.
於 2024 年 4 月住了 4 晚
Sophia CSR 於 2024年4月7日的回應
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 很差

Lanie

Bathroom dirty, one outlet in entire room worked. One light in entire room worked. 2 towels for 3 guests.
於 2024 年 4 月住了 1 晚
Sophia CSR 於 2024年4月7日的回應
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 不錯

Lindy (Tuscola)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to shopping. Bar staff was friendly.
於 2024 年 2 月住了 2 晚
Sophia CSR 於 2024年4月5日的回應
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 不錯

Retha

伴侶同遊
讚好:整潔度和職員與服務
I liked the area where the hotel is, next to a shopping center and we would walk to get coffee and breakfast. What i didnt like was that it was advertised as having a bar and restaurant... well they had a bar.. sort of and not restaurant.. it was microwave food like kraft mac n cheese in a cup for $5.. so i wasnt real.happy with that.
於 2024 年 3 月住了 6 晚
Sophia CSR 於 2024年4月3日的回應
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 優異

Oscar

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great !!
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月1日的回應
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 優異

Daniella

Great location and really nice hotel in Lubbock.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月28日的回應
Dear Guest,Many thanks for your kind review! We are delighted that you enjoyed our hotel's great location in Lubbock. We look forward to welcoming you back for another pleasant stay in the future!

10/10 優異

Andrea

於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年4月16日的回應
Hi Andrea,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 優異

Daniel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Highly recommended
於 2024 年 3 月住了 3 晚
Sophia CSR 於 2024年3月26日的回應
Hi Daniel,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 優異

Jay

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Modern and comfortable. Felt safe in the room. Loved the communal area with bar and pool table.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 不錯

jessica

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Sophia CSR 於 2024年4月1日的回應
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 不錯

Linsa

讚好:職員與服務和住宿狀況
不滿:整潔度
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 優異

salvador

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Extremely clean and staff was very friendly.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.

10/10 優異

Dallas

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice place😊
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 不錯

Linsa

伴侶同遊
讚好:職員與服務和住宿狀況
The rug had multiple stains and frayed and shower glass doors were smudged.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月26日的回應
Dear Guest,We regret to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 優異

nuala (Austin)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月21日的回應
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 優異

Rachel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spent two weeks here and loved it! If you like really hot showers, this might not be the place for you. Water was always warm but not as hot as I prefer at home. Loved the games in the lobby.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月19日的回應
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 優異

Noami

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Sophia CSR 於 2024年3月18日的回應
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 優異

Robert J

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy in and out.
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月16日的回應
Dear Guest,We are glad to know that you had a nice stay with us and liked our check-in services. We would love to know more about your recent stay to make the required changes and improvements. We always welcome our guest’s ideas and suggestions.

10/10 優異

Rhonda

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Loved our stay!!!
於 2024 年 3 月住了 1 晚
Sophia CSR 於 2024年3月14日的回應
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 不錯

Angel

家人同遊
讚好:職員與服務、設施服務和住宿狀況
We enjoyed our stay however it appeared as if our room was only half cleaned. The bed was made and we had clean towels, however the rug needed to be vacuumed, there was no handsoap in the bathroom (there was a random travel sized shampoo bottle that looked like it had been left behind from a previous guest), and there was quite a bit of dust on the cups and tissue box in the bathroom. We stayed here last minute so we did request some toiletries- toothbrushes, toothpaste and bathroom handsoap, but were never given the soap, so we used the shower gel.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月26日的回應
Hi Angel,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 優異

David

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Sophia CSR 於 2024年2月24日的回應
Hi David,We extend our sincere gratitude for your rating. We feel fortunate to have you as our guest and appreciate your business in choosing us. Our team is committed to providing you with exceptional service at all times.

10/10 優異

Jesus

讚好:整潔度和職員與服務
於 2024 年 2 月住了 2 晚
Sophia CSR 於 2024年2月24日的回應
Dear Guest,Seeing such a fantastic rating warms our hearts. We sincerely thank you for sharing your experience. We look forward to welcoming you back when you're in the area again!

6/10 一般

Robin

家人同遊
讚好:客房舒適度
不滿:整潔度
Disappointed this time
There was no coffee available downstairs except for the little room coffee makers. Hotel seemed worn and dirty, in general. Back door would not open with key. Treadmills were out of order. Stayed here in past and was pleased, but this time was not great!
於 2024 年 2 月住了 3 晚
Sophia CSR 於 2024年2月21日的回應
Hi Robin,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 優異

Bradley

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月21日的回應
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 欠佳

Leticia

家人同遊, 伴侶同遊, 商務旅客
讚好:職員與服務
不滿:整潔度和住宿狀況
Good location Restroom privacy is important and there is little to no privacy. I’ve visited several locations and this one is not the tidiest. Overall. Safe stay. But I’d prefer more privacy and more cleanliness.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月21日的回應
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

8/10 不錯

Doris

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Sophia CSR 於 2024年2月21日的回應
Hi Doris,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 優異

David

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice facility, nice bar, lounge and fitness area. Could benefit from a more useful indoor pool- the pool is decent for young children.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月21日的回應
Hi David,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 優異

Barbara

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Recommend!
Great stay! I had to relocate from another hotel and they were so accommodating.
於 2024 年 2 月住了 1 晚
Sophia CSR 於 2024年2月22日的回應
Hi Barbara,Thank you for your positive feedback! We're thrilled to hear that we could accommodate your needs and provide you with a great stay. Our team strives to ensure all guests feel welcome and comfortable during their time with us. We hope to welcome you back again soon!

10/10 優異

Christi

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay! Highly recommend.
於 2024 年 2 月住了 2 晚
Sophia CSR 於 2024年2月21日的回應
Hi Christi,Thank you for your positive review! We're delighted to hear that you had a great stay with us. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future!