鳥瞰角度

奧臻生活瑪阿胡歐 - 全包式的評價

5 out of 5
奧臻生活瑪阿胡歐 - 全包式
South Male Atoll, Maadhoo

評價

9.8

完美

10 分評分,優異;82 則評價中有 73 則" "
8 分評分,不錯;82 則評價中有 7 則" "
6 分評分,一般;82 則評價中有 0 則" "
4 分評分,欠佳;82 則評價中有 1 則" "
2 分評分,很差;82 則評價中有 1 則" "

9.8/10 

整潔度

9.8/10 

職員與服務

9.8/10 

設施服務

9.8/10 

住宿狀況

10/10 

環保程度

評價

10/10 優異

Siu Lun

於 2023 年 5 月住了 4 晚

10/10 優異

Sylvia (Taipei)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Food is so good!
於 2018 年 7 月住了 6 晚
Reservations 於 2018年7月18日的回應
Thank you Sylvia for your feedback :) Hope you enjoyed your stay with us!

10/10 優異

yan yi

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 3 晚

10/10 優異

Vincent

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We spent a week here on our Anniversary trip and have nothing but high praises to give this resort. They meet you at the airport and whisk you away immediately to the private lounge which is air conditioned along with cold drinks, coffee, tea, and water. Once at the lounge our wait for speed boat transfer was very quick and taken care of by the resort completely. The boat ride was about 45 mins, again, refreshments were offered and away we went to paradise. Upon arrival to the resort a warm Maldivian welcome was provided, and we met our personal butler, Forty on the Jetty. Once to reception, a glass of champagne along with a foot and ankle rub was provided. We traveled from US so after 48 hours of flying and traveling these were perfect and hit the spot. We arrived early but luck would be on our side and a villa would be available. We were taken by buggy, given a tour of the island to begin before being taken to our over water villa with pool and absolutely amazed at the views, the amenities, the comfort, everything was perfect. The room has 2 controllable AC units, windows from wall to wall, mini bar, a wine cooler also restocked daily with up to 4 wines. The resort has multiple options for dining, the main being The Palms, it’s the center piece to the dining experience. Buffet options from around the world. 3 other specialty restaurants were available and booked through the butler. Big shout out to Forty, Bikesh, Danielle for providing stellar service through out our trip!
於 2024 年 5 月住了 7 晚

10/10 優異

Dafne

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I spent the best time here!! The hotel, the service, the employees really kindness. I want to return soon!!
於 2024 年 4 月住了 4 晚

10/10 優異

Mohammed

讚好:職員與服務和住宿狀況
Friendly staff
於 2024 年 2 月住了 3 晚

10/10 優異

Hideki

讚好:整潔度、職員與服務和住宿狀況
水中レストランの料金は高いかな?
於 2024 年 1 月住了 2 晚

8/10 不錯

Tze Fung Ryan

於 2024 年 1 月住了 4 晚

10/10 優異

Michael

伴侶同遊
Best stay in the maldives.
於 2024 年 1 月住了 1 晚

10/10 優異

Xu

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful resort. Food is great, under water restaurant is amazing . Everything is perfect. Highly recommended!
於 2024 年 1 月住了 4 晚

10/10 優異

David

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Dream come true. Ozen is Paradise Perfection We couldn't be happier with Ozen - this beautiful island team made our honeymoon a dream come true.  Ozen has it all: for those who just want to relax to people like us who want lots of activities from snorkeling trips and shark diving (once-in-a-lifetime experience - MUST DO).   The overwater villas are perfect for those who want to live on the water and the earth villas provide a private beach oasis. A huge debt of gratitude goes to our stellar butler, Marzhan, who went above and beyond to create the perfect daily itinerary for our honeymoon. She made us feel like a true part of the island, booking activities before we even had to ask. She did a great dining experience with a cuisine arch from Maldivian to Chinese and Indian across the various restaurants and even a beautiful honeymoon beach dinner.  
The lead marine biologist, Nuria, is such a special part of the island. She took the time to guide us to two new snorkeling spots a day - showing us every variety of fish, stingrays and sharks (harmless).  She's also building a coral reef at the hotel, which is incredible to see come alive. Her coral presentation was a brief on understanding the Maldivian ecosystem - fascinating for anyone interested in wildlife and preservation.  
Our housekeeper, Sheshkanta, provided us with great care, adding extra details to our room to make a great honeymoon. 

 We couldn't be happier with Ozen. 
於 2024 年 1 月住了 7 晚

10/10 優異

Anders

於 2024 年 1 月住了 3 晚

10/10 優異

YUJI

於 2023 年 12 月住了 5 晚

10/10 優異

Tomoyoshi

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
初めてのモルディブで、最初はどこに何があるか、アクティビティなどはどうやって予約するかわかりませんでしたが、各所にいるすべてのスタッフの方が優しく気遣って話しかけてくれたので、最初から安心して過ごすことができました。 また、担当バトラーさんが、到着前にアクティビティやレストランをちょうどいい感じに予約してくれており、おかげで忙しすぎず、やることがなくなるわけでもなく、毎日とても楽しめました。 島内はちょうどいい大きさなので歩いて一周することも出来ますし、たまに通りかかるバギーが声をかけてくれて乗せてくれたりもしました。 スタッフは全員親切です。おかげさまで最高の時間を過ごすことが出来ました。 WeChatやFacebookなどがあれば、バトラーさんと連絡を取れるので、とても便利です。 また、2名ほど日本語がわかる方もいらっしゃったので、そこも良かったです。 ぜひまた行きたいですし、大変おすすめです。
於 2023 年 12 月住了 4 晚
Elisabeth 於 2023年12月21日的回應
Dear Mr. Tomoyoshi Inagaki,Sunny greetings from OZEN LIFE MAADHOO!Thank you for choosing Maadhoo Island as your recent trip at The Maldives and taking time to share your feedback. We are overjoyed at learning that we were able to exceed your expectations and deliver an unparalleled stay at our island paradise. It was lovely to host you, we are eagerly looking forward to welcoming you back for many years. Warm regards, Elisabeth Alleyne, General Manager & the OZEN LIFE MAADHOO Team

10/10 優異

Kirsty

讚好:整潔度、職員與服務和住宿狀況
Absolutely amazing holiday! Staff go over and above to make sure you have the best time. Food is incredible, accommodation is stunning and surrounded by beautiful views of turquoise water and white sand! Loved every minute and will go again xx
於 2023 年 12 月住了 7 晚
Elisabeth 於 2023年12月21日的回應
Dear Ms. Kirsty Jane Pacitti,Sunny greetings from OZEN LIFE MAADHOO!Thank you for choosing Maadhoo Island as your recent trip at The Maldives and taking time to share your feedback. We are overjoyed at learning that we were able to exceed your expectations and deliver an unparalleled stay at our island paradise. It was lovely to host you, we are eagerly looking forward to welcoming you back for many years. Warm regards, Elisabeth Alleyne, General Manager & the OZEN LIFE MAADHOO Team

10/10 優異

Shota

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 4 晚
Elisabeth 於 2023年12月4日的回應
Dear Shota,Thank you for choosing OZEN LIFE MAADHOO as your Maldives gateway and taking the time to review us. We look forward to the opportunity to welcome you back for another unforgettable stay.Warm regards, Elisabeth Alleyne, General Manager & the OZEN LIFE MAADHOO Team

10/10 優異

Rupak

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Went here with my wife for our Honeymoon. We absolutely felt relaxed and welcomed with excellent service provided. Staff was on point and ready to assist right away. The variety of food was good, the underwater M6M restaurant was a unique experience, loved the ambiance of our honeymoon dinner on the beach. Again service was outstanding, rooms kept clean, and always restocked! Had an amazing time. Special shoutout to Simah and Naushad for making our stay incredible.
Elisabeth 於 2023年11月20日的回應
Dear Mr. Rupak Dey,Sunny greetings from OZEN LIFE MAADHOO!Thank you for choosing to spend your honeymoon with us and for taking the time to share your wonderful experience. We are thrilled to hear that you and your wife felt relaxed, welcomed, and enjoyed excellent service during your stay.It's heartening to know that the team was on point and ready to assist, contributing to the overall positive atmosphere. We're glad you appreciated the variety of food options and that the underwater M6M restaurant provided a unique and memorable experience. The ambiance of your honeymoon dinner on the beach is something we take great care in crafting, and we're delighted to know it was a special moment for you.We are especially grateful for your recognition of Simah and Naushad. It's wonderful to hear that they played a significant role in making your stay incredible. We'll be sure to pass on your special shout out to them.Thank you for choosing our resort for such a special occasion. We look forward to the possibility of welcoming you back for future celebrations. Warm regards, Elisabeth Alleyne, General Manager & the OZEN LIFE MAADHOO Team

10/10 優異

Ciandre

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing resort the service was top tier . The food and overall resort was everything Maldives should be. We will be back
於 2023 年 10 月住了 4 晚
Elisabeth 於 2023年11月20日的回應
Dear Mrs. Ciandre Taylor,Sunny greetings from OZEN LIFE MAADHOO!Thank you for your glowing review! We're thrilled to hear that you found our resort to be amazing and that the service provided was top tier. Creating an exceptional experience for our guests is our priority, and we're delighted that you had a positive stay.It's fantastic to know that you enjoyed the food and that our resort encapsulated everything you envisioned for a Maldives experience. We truly appreciate your kind words.We look forward to welcoming you back in the future for another wonderful stay. If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know. Your feedback is valuable to us as we strive to continuously enhance our guests' experiences.Thank you again for choosing our resort, and we can't wait to have you back.Warm regards, Elisabeth Alleyne, General Manager & the OZEN LIFE MAADHOO Team

10/10 優異

Hing

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
OZEN LIFE MAADHOO is definitely one of my most impressive and happiest stay throughout my travel experience. It's the stay of my honeymoon with my wife. The environment was full of romance with the room's decoration suiting for the theme not the traditional room decoration. Various dining restaurant were offered in the resort and the under sea restaurant was included. The honeymood dinner in the beach was included. Muti-national food was included. A bar with all days food & beverage was included. Those restaurants not only offer your the good atmosphere but extend to the high quality of the taste of the dishes. Wonderful resort offer you extensive need rather than the stay with warm consideration on satisfaction of your stomach. Apart from room & food, the staffs were extremely friendly and always proactively offers their help and ask our need. The warm attitude relief our pressure accumulated in my living city and can stay relaxing to have a small chat with the staffs only about my life in the island and fully escaping from my original pressure. It is the real meaning of the vacation. And there are so many positive experience in here and cannot be described by words like the provision of various activities, the shark, turtle & dolphin excursion tours, snorkelling tour, sunset excursion tour, etc. I'd say this is one of the most worthy choice available in the Maldives and I definitely will stay again in this resort.
Elisabeth 於 2023年11月20日的回應
Dear Mr. Hing Kung,Sunny greetings from OZEN LIFE MAADHOO!Thank you for taking the time to share such a heartwarming and detailed feedback of your honeymoon experience at OZEN LIFE MAADHOO. We are absolutely delighted to have been a part of such a special moment in your life.It warms our hearts to know that your stay with us left a lasting impression as one of your most impressive and happiest throughout your travel experiences. We're thrilled that you enjoyed the various dining options, including the underwater restaurant, M6m, and the honeymoon dinner on the beach and we're glad that it contributed to the overall enjoyment of your stay.It's wonderful to hear that our team played a significant role in making your experience memorable. We strive to provide warm and proactive service to ensure our guests feel well taken care of and can fully relax during their stay.Thank you for considering OZEN LIFE MAADHOO as one of the worthiest choices in the Maldives. We look forward to the opportunity to welcome you back for another unforgettable stay.Warm regards, Elisabeth Alleyne, General Manager & the OZEN LIFE MAADHOO Team

10/10 優異

Ronald

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2023 年 10 月住了 3 晚
Elisabeth 於 2023年12月4日的回應
Dear Ronald,Thank you for choosing OZEN LIFE MAADHOO as your Maldives gateway and taking the time to review us. We look forward to the opportunity to welcome you back for another unforgettable stay.Warm regards, Elisabeth Alleyne, General Manager & the OZEN LIFE MAADHOO Team

4/10 欠佳

Olga

於 2023 年 10 月住了 7 晚
Elisabeth 於 2023年12月4日的回應
Dear Olga,Thank you for choosing OZEN LIFE MAADHOO as your Maldives gateway and taking the time to review us. We look forward to the opportunity to welcome you back.Warm regards, Elisabeth Alleyne, General Manager & the OZEN LIFE MAADHOO Team

10/10 優異

??

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
메인식당, 중식당, 인도식당, 몰디브전통식당, 수중식당 등 질리지 않는 음식들. 김치와 컵라면을 한국에서 챙겨갔는데 한국 음식이 전혀 그립지 않아서 먹지 않고 그대로 챙겨왔다. 뽕따색 바다는 아름답고 스팟을 잘 찾으면 꽤 많은 물고기를 볼 수 있다. 아쉽다면 하루 두 번 있는 바다 스노쿨링을 신청해서 먼 바다에 나가서 볼 수 있다. 즐길거리도 많은데 매일 밤 다른 종류의 파티가 열려 흥겨운 분위기를 느낄 수 있고 선셋피슁, 선셋크루즈, 샤크투어(유료) 등 다양한 액티비티가 있다. 나는 매일 해질녘에 배 타고 나가서 돌고래도 보고 석양도 보고 좋았다. 몰디브가 처음이라 다른 숙소와 비교해서 어떨지는 모르겠지만 개인적인 생각으로는 매우 추천한다.
於 2023 年 9 月住了 2 晚

10/10 優異

YUHEI

於 2023 年 8 月住了 4 晚

10/10 優異

yunjie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome hotel
於 2023 年 8 月住了 3 晚

10/10 優異

RISA

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 4 晚

10/10 優異

Kerry

於 2023 年 8 月住了 4 晚
Elisabeth 於 2023年12月4日的回應
Dear Kerry,Thank you for choosing OZEN LIFE MAADHOO as your Maldives gateway and taking the time to review us. We look forward to the opportunity to welcome you back for another unforgettable stay.Warm regards, Elisabeth Alleyne, General Manager & the OZEN LIFE MAADHOO Team

10/10 優異

Ishida

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
とても人があたたかいホテルでした.
於 2023 年 8 月住了 6 晚

10/10 優異

RAHUL

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely stunning property. Service levels and staff are exceptional. Very impressed with the main buffet and other dining options in the property. The M6M experience is unique and very special. The only negatives I would point out is the dining at the Indian / Ceylon restaurant and the snorkelling experience at another resort was much better. at their house reef. Our other experience with another resort for snorkelling was far superior. The service standards are exceptional at this resort whether it was at the time of arrival or departure. Cannot praise the service quality enough. As an added bonus, the reef has plenty of sharks and manta rays which you can enjoy viewing from your wind villas.
於 2023 年 8 月住了 4 晚

10/10 優異

Brahma (greensboro)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Simply amazing place, staff, service and food. Beautiful and well maintained. Chefs are awesome and they prepared custom and specific food for us everyday per our needs. Overall life time experience.
於 2023 年 8 月住了 1 晚

10/10 優異

Saeed

家人同遊, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
never forget
thank you for all nice moments
於 2023 年 7 月住了 3 晚

10/10 優異

Ekaterina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚

10/10 優異

Subramanyam (SUMMERFIELD)

於 2023 年 6 月住了 3 晚

10/10 優異

Ailin

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We truly enjoyed our stay and this resort is absolutely fantastic!
於 2023 年 5 月住了 2 晚

10/10 優異

Ailin

於 2023 年 5 月住了 1 晚

10/10 優異

Yohshi

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 4 晚

10/10 優異

Stephanie

於 2023 年 4 月住了 7 晚

10/10 優異

seyoung

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 2 月住了 4 晚

8/10 不錯

Daisaku

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
海もお部屋も施設もきれいでとてもリラックスできた。 水中レストランは、とても楽しくて美味しかった。 残念だったのが、中華レストランがあまり、美味しくなかったのと、バトラーさんからのレスポンスが遅かった。
於 2023 年 2 月住了 4 晚

10/10 優異

NICOLE (Woodbridge)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to visit. Food was amazing. Snorkeling was awesome. The staff was excellent. This place is not cheap by any means, but well worth the extra. I recommend this resort to anyone want to get away for a little while.
Reservatons 於 2023年1月2日的回應
Dear Nicole, Season's Greetings from OZEN LIFE MAADHOO!Thank you for taking the time to review our property and we trust you have had a pleasant journey back home.We know that you have many other options when choosing where to spend the tropical-beach holiday in the Maldives. The fact that you chose OZEN LIFE MAADHOO as your holiday destination, is a great honour for us. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We hope to be able to welcome you back very soon. Health and happiness to you and yours in the new year ahead.

10/10 優異

Charmian Abeja

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Went here on our honeymoon. We have nothing negative to say about this place. They have so many restaurants to eat from and so many activities to choose from, you won’t get bored. Our room was an overwater villa. It was cleaned twice a day by Jashim. He really went out of his way to make our room look neat and organized. What stood out the most for us was the service and their attention to detail. Our butler Anu was great, Ayu one of the hosts at the restaurants was amazing as well, and Salaman one of the buggy drivers we encountered the most was so fun to converse with. This resort is so attentive to their guests and always making sure that we are comfortable. We even had an employee help us line up for our flight to Germany, when everyone else in line from other resorts were just there by themselves. I will recommend this place to everyone I know and will come back in the future.
Reservations 於 2023年1月2日的回應
Dear Mrs Albina, Season's Greetings from OZEN LIFE MAADHOO!Thank you for taking the time to review our property and we trust you have had a pleasant journey back home.We know that you have many other options when choosing where to spend the tropical-beach holiday in the Maldives. The fact that you chose OZEN LIFE MAADHOO as your holiday destination, is a great honour for us. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We hope to be able to welcome you back very soon. Health and happiness to you and yours in the new year ahead.

10/10 優異

deepak

讚好:整潔度、職員與服務、設施服務和住宿狀況
you will be treated like royalty and with the finest of everything provided
於 2022 年 11 月住了 4 晚
Reservations 於 2023年1月2日的回應
Dear Mr Deepak, Happy New Year 2023!We know that you have many other options when choosing where to spend the tropical-beach holiday in the Maldives. The fact that you chose OZEN LIFE MAADHOO as your holiday destination, is a great honour for us. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We hope to be able to welcome you back very soon. Health and happiness to you and yours in the new year ahead.

8/10 不錯

Luis Anderson

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A educação, recepção e atenção são excelentes. Tem um bom bar, piscina e o quarto é uma delícia de conforto e visual. Confesso que esperava mais na alimentação, café achei um pouco limitado.
Entrada do bangalô
Vista sacada
Indo para restaurante m6m
Por do sol
於 2022 年 10 月住了 1 晚

8/10 不錯

JONGHYEOK

於 2022 年 8 月住了 1 晚

10/10 優異

Rachel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was PERFECT! Me and ny husband enjoyed our honeymoon. I highly recommend this resort and our butler Forty was the BEST!!! We can’t wait to go back!!!
於 2022 年 8 月住了 5 晚

10/10 優異

Ronald

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Best choice we ever made was so pleasant to stay here would go again and again.
於 2022 年 6 月住了 8 晚

10/10 優異

Pravallika

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing stay at this place. The villas were super clean and the service was amazing. The food was also amazing and they have a lot of options. There were also some activities for us to do as part of the all inclusive package. Over all it was a great experience and would recommend this place to anyone.
於 2022 年 6 月住了 3 晚

10/10 優異

Gobind

於 2021 年 9 月住了 2 晚

10/10 優異

Gobind

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was HEAVEN!!!!!!! The place is a Dream. After months of planning we finally chose Ozen to be the place for our honeymoon/1st wedding anniversary. the details are must when you plan it out. The staff is very nice. The weather was beautiful. The food was amazing. we actually got to meet Ajay Devgan (Bollywood Actor) he was there with his son for his birthday.Maldives is pretty popular destination for bollywood stars since it's close by and very private. i mean i can just go on and on and on about this trip and it would still be hard to put it in words. we were blessed to be able to make this trip possible and hope everyone gets to go here as well.
於 2021 年 9 月住了 1 晚
Henar Gil Rios 於 2022年2月13日的回應
Dear Gobind, Sunny greetings from OZEN LIFE MAADHOO! Thank you for reviewing us and taking the time to share your detailed feedback. It is wonderful to hear that you had a great time with us! It is a pleasure to read your kind words of appreciation of the remarkable nature and weather we are blessed with here at Maadhoo Island, along with our top-quality hospitality and lavish culinary offerings. It was truly our pleasure hosting your adventure and we hope to welcome you back to Ozen Life Maadhoo soon. Warm regards, Henar Gil Rios & the OZEN LIFE MAADHOO Team

10/10 優異

Omid

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was wonderful. Our butler forty and the entire staff were extremely welcoming and accommodating. I couldn’t ask for more
於 2022 年 2 月住了 5 晚
Henar Gil Rios 於 2022年2月13日的回應
Dear Omid, Sunny greetings from OZEN LIFE MAADHOO! Thank you for taking the time to leave us such a beautiful review of our magical Maadhoo Island. We are overjoyed at learning that we were able to exceed your expectations and deliver an unparalleled stay at our island paradise. I will pass on your kind feedback and appreciation to Forty. Our effort has always been to offer amazing hospitality, great culinary experiences. We seek to always create magical, everlasting memories for our guests. It was a pleasure to have had you as our guest and we look forward to welcoming you back for another incredible vacation experience soon. Warm regards, Henar Gil Rios & the OZEN LIFE MAADHOO Team

10/10 優異

MARCELO

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 5 晚
OZEN team 於 2021年11月3日的回應
Thank you so much for your 10/10 review! We will share this with the entire team to let them know to keep up the amazing work Thank you so much for taking the time to provide feedback. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.