This is our second stay at this hotel. Just a wonderful hotel. We will return. Nothing more to say.
Junaid
於 2025 年 7 月住了 2 晚
8/10 不錯
rania
家人同遊
2025 年 7 月 28 日
不滿:整潔度、職員與服務和住宿狀況
They charged my credit card twice and have not refunded my card yet
rania
於 2025 年 7 月住了 2 晚
8/10 不錯
Aousama (Cape Town)
家人同遊, 親子同遊, 伴侶同遊
2025 年 7 月 27 日
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
You pay premium price for the location and honestly the staff are doing their best to keep up from what i experienced however the room ( Kaba view ) furniture and bathroom conditions are in a terrible shape, The hotel need a major overhaul including bathrooms ( leaking, no running hot water )
Aousama
於 2025 年 7 月住了 11 晚
10/10 優異
Ali
2025 年 7 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
الفندق ممتاز من ناحية قربه من الحرم وكذلك موقعه داخل مجمع برج الساعه حيث توجد المحلات للتسوق و كذلك المطاعم المتنوعة
اما من ناحية موظفي الاستقبال في الفندق او في المطعم فكانوا متعاونين جدا وسهلوا لنا الاقامه بدءاً من تسجيل الدخول للفندق وحتى تسجيل الخروج من الفندق
Ali
於 2025 年 7 月住了 3 晚
8/10 不錯
YASSER
2025 年 7 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice room , very close to everything
YASSER
於 2025 年 7 月住了 5 晚
10/10 優異
Noreen
家人同遊
2025 年 7 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a good decision to book a room at Swissotel Makkah. Great service, amazing food very friendly staff and a great location .
Noreen
於 2025 年 7 月住了 4 晚
2/10 很差
ALI (Sabah Alsalem kuwait)
2025 年 7 月 25 日
不滿:整潔度、職員與服務和住宿狀況
I will not stay in swissotel Macca again
1.some reception staff are playing big boss over the customer clearly they need training on stress managment .
2. Hotel corridors are too hot , AC are off !!!!
3. The only good about the hotel the location.
4. They claim the rooms on the HARAM but its a big joke its difficult to see.
5. Service of room service snd food quality are bad with late laundry service.
6. Porters are best in this hotel but waiting for the tip look like no salaries.
7. Very noisy old hotel
ALI
於 2025 年 7 月住了 2 晚
10/10 優異
Ali
2025 年 7 月 24 日
讚好:整潔度、職員與服務和住宿狀況
Luxury buildings very good I like it
Ali
於 2025 年 6 月住了 5 晚
10/10 優異
Reda
家人同遊
2025 年 7 月 24 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel, great location,
Reda
於 2025 年 7 月住了 4 晚
10/10 優異
Syeda
家人同遊
2025 年 7 月 22 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
They used to have a 24/7 room cleaning service, but now, if you call after 6 pm, no one comes to clean the room, therefore, 4 stars in that category.
Syeda
於 2025 年 7 月住了 6 晚
10/10 優異
MOUNIR
家人同遊
2025 年 7 月 20 日
讚好:整潔度、職員與服務和住宿狀況
Will be back
MOUNIR
於 2025 年 7 月住了 5 晚
10/10 優異
Mohammad
商務旅客
2025 年 7 月 20 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent Service
Mohammad
於 2025 年 7 月住了 6 晚
10/10 優異
Abdullah
家人同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Has a quick 1 day trip and the hotel served us well.
Abdullah
於 2025 年 7 月住了 1 晚
10/10 優異
Mubashar
2025 年 7 月 17 日
讚好:整潔度、設施服務和住宿狀況
The room was very big service was excellent and most important the Kaaba view was amazing
Mubashar
於 2025 年 6 月住了 3 晚
10/10 優異
Babatunde
2025 年 7 月 14 日
讚好:整潔度、職員與服務和住宿狀況
The hotel cleanliness, linen and bed spread and proximity to Masjeed Al haram. The staff were very accommodating.
Babatunde
於 2025 年 6 月住了 2 晚
10/10 優異
HAITHAM (Shreveport)
2025 年 7 月 12 日
讚好:整潔度、設施服務和住宿狀況
I got exactly what i booked
HAITHAM
於 2025 年 7 月住了 2 晚
8/10 不錯
Mohamed
親子同遊
2025 年 7 月 11 日
讚好:整潔度、設施服務和住宿狀況
White noise from air condition HVAC from nearby building roof was so loud. It can be heard from 24th floor all day long
Mohamed
於 2025 年 7 月住了 2 晚
8/10 不錯
ASIF
親子同遊
2025 年 7 月 6 日
讚好:整潔度、職員與服務和住宿狀況
The breakfast had lot of variety, but not done correctly, Yes there are many options to eat, but I was not able to eat or taste. EIther I did not have any taste or chef was not good.
Secondly, there was no coffee, No good espresso machine ( 5 star hotel?). I was provided with instant Nescafé??
I did not see any tea either. Is this property 5 star?
The room was extremely small compared to other hotel we had a room with 4 beds, bathroom was small as well
The hotel was very good on concierge services, they were very helpful for loading our luggage to car to Airport and very efficient .
ASIF
於 2025 年 6 月住了 2 晚
10/10 優異
asma
2025 年 7 月 5 日
asma
於 2025 年 3 月住了 1 晚
10/10 優異
Humza
家人同遊
2025 年 7 月 5 日
讚好:整潔度、設施服務和住宿狀況
Everything was excellent. The staff were friendly and incredibly helpful with everything we needed. The rooms were clean and the cleaning staff were very good too. The best location in Makkah with direct access to the clocktower and 5 minutes from Haram walking. No long elevator rides. 10/10. This will be the hotel I choose to stay in for all future visits.
Humza
於 2025 年 6 月住了 5 晚
10/10 優異
Afsana
2025 年 7 月 3 日
讚好:設施服務
No one cleaned our room even though I put the sign with request. So we were out of clean towel and room was a little messy.
Afsana
於 2025 年 6 月住了 3 晚
8/10 不錯
Izzah Farhanah
伴侶同遊
2025 年 6 月 26 日
讚好:整潔度、設施服務和住宿狀況
Everything is good but check-in process can be improved