季節性室外泳池

索萊西奧宮殿全球奢華精品酒店的評價

4 out of 5
索萊西奧宮殿全球奢華精品酒店
Calle Granada 61, Málaga, Málaga

評價

9.6

完美

10 分評分,優異;636 則評價中有 536 則" "
8 分評分,不錯;636 則評價中有 73 則" "
6 分評分,一般;636 則評價中有 16 則" "
4 分評分,欠佳;636 則評價中有 7 則" "
2 分評分,很差;636 則評價中有 4 則" "

10/10 

整潔度

9.6/10 

職員與服務

9.4/10 

設施服務

9.8/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Lee Roy

讚好:整潔度、職員與服務和住宿狀況
Idea location. Lovely hotel with very nice staff.
於 2024 年 5 月住了 3 晚
Palacio Solecio 於 2024年5月23日的回應
Dear Lee,Thank you very much for your feedback regarding your recent stay with us at Palacio Solecio and your kind words about our hotel. We hope to have the pleasure of welcoming you back again soon.Warm Regards,Palacio Solecio

6/10 一般

Natasha

讚好:整潔度
不滿:職員與服務
於 2024 年 5 月住了 2 晚
Palacio Solecio 於 2024年5月20日的回應
Dear Natasha,Thank you very much for your review and rating following your recent stay.We look forward to welcoming you back in the not too distant future.Kind regards,Palacio Solecio

10/10 優異

Jacob

讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing staff!
於 2024 年 5 月住了 1 晚
Palacio Solecio 於 2024年5月21日的回應
Dear Jacob,Thank you very much for your kind comments and lovely review following your stay with us here at the Palacio Solecio.We hope to have the pleasure of welcoming you back again soon.Warm Regards,Palacio Solecio

10/10 優異

maamar

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Merci je conseille à ceux et celles qui souhaitent etre relaxe
於 2024 年 5 月住了 3 晚
Palacio Solecio 於 2024年5月13日的回應
Dear Maamar,Thank you very much for your review and rating following your recent stay.We look forward to welcoming you back in the not too distant future.Kind regards,Palacio Solecio

10/10 優異

Fátima M F

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfeito, maravilhoso Hotel, único inconveniente foi o wi fi que não conseguimos acesso no quarto.
於 2024 年 5 月住了 1 晚
Palacio Solecio 於 2024年5月11日的回應
Estimada Fátima,Muchas gracias por su comentario sobre su reciente estancia con nosotros en el Palacio Solecio y sus amables palabras sobre nuestro hotel.Lamentamos mucho escuchar que experimentó dificultades para conectarse a nuestra red WIFI durante su estancia. Y por ello, queremos ofrecerle nuestras más sinceras disculpas por cualquier inconveniente que esto le haya causado.A pesar de este contratiempo, esperamos tener la oportunidad de poder recibirle de nuevo en Palacio Solecio.Saludos cordiales,Palacio Solecio

8/10 不錯

Jennifer (Morgantown)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place. The WiFi was not functional in the room. Was such a short stay that it didn’t matter for me but would if I stayed longer.
於 2024 年 5 月住了 1 晚
Palacio Solecio 於 2024年5月8日的回應
Dear Jennifer,Thank you very much for your feedback regarding your recent stay here at Palacio Solecio.We are delighted to hear that your overall experience was enjoyable. However, we are truly sorry to learn about the inconvenience you encountered with the WIFI during your stay.We appreciate your understanding and hope to have the opportunity to welcome you back in the near future.Warm Regards,Palacio Solecio

10/10 優異

Michael

讚好:整潔度、職員與服務、設施服務和住宿狀況
In my view, this is a premier property in Malaga. It is excellent in every way. The staff is professional and helpful in every aspect of the stay. The food and wine in the restaurant is excellent and well worth the money. There are traditional offerings for diners to enjoy. A reservation is needed to be able to dine though so be aware a few days may be needed to get the time slot that is desired. There is an intimate roof deck breakfast/bar area. It is wonderful to take breakfast up on the roof and talk about tour plans of the day. The rooms were palacial and well appointed. I enjoyed my stay and would recommend this hotel to my friends and family.
於 2024 年 4 月住了 3 晚
Palacio Solecio 於 2024年5月2日的回應
Dear Michael,Thank you for taking the time to share your experience with us following your recent stay at Palacio Solecio. We really appreciate your kind words.We're thrilled to learn that you thoroughly enjoyed every aspect of your stay, from our professional staff to our dining offerings and rooftop breakfast/bar area.It's truly gratifying to know that we met your expectations and contributed to a positive experience during your time with us.We look forward to welcoming you back soon!Warm regards,Palacio Solecio

10/10 優異

Birgit

讚好:整潔度、職員與服務和住宿狀況
Wundervolles Hotel, leider ist das Frühstück mit 30 Euro pr person sehr teuer.
於 2024 年 4 月住了 2 晚
Palacio Solecio 於 2024年5月2日的回應
Dear Birgit,Thank you very much for your feedback regarding your recent stay with us at Palacio Solecio and your kind words about our hotel.We're sorry to hear that you found the breakfast to be pricey. Despite this, we hope your overall stay was enjoyable, and we would be thrilled to have the opportunity to welcome you back in the future.Warm Regards,Palacio Solecio

6/10 一般

Julia

讚好:整潔度
No windows in my room except for a skylight, the room got incredibly hot and ac was only working during the day and was shut off at night. Very uncomfortable and somewhat claustrophobic. Will not recommend. Found another 4 star hotel nearby for a better price, with windows and working ac for my second night. If you choose to stay at Palaceo, beware of the attic rooms or ‘the penthouse’ as they call them. The terrace bar is located there and there are constant noises of clattering dishes and heavy carts in the hallway.
於 2024 年 4 月住了 1 晚
Palacio Solecio 於 2024年5月2日的回應
Dear Julia,Thank you for taking the time to share your feedback with us regarding your recent stay here with us at Palacio Solecio.We are truly sorry to learn about the challenges you faced during your stay. Your experience does not reflect the high standards of service we strive to provide, and we apologize for any inconvenience this may have caused you.Please rest assured that your feedback is invaluable to us, and we will use it to implement necessary improvements.We sincerely hope that you will give us another opportunity to welcome you back soon. Warm regards,Palacio Solecio

6/10 一般

Leonargus (schilde)

讚好:住宿狀況
location is great the name for this hotel is misleading
於 2024 年 4 月住了 2 晚
Palacio Solecio 於 2024年4月27日的回應
Dear Leonargus,Thank you very much for your sharing your feedback with us regarding your recent stay at Palacio Solecio. We're thrilled that you enjoyed our hotel's location. However, we're sorry to hear that you found the name of our hotel misleading.Please feel free to reach out at your convenience as your insights are incredibly important to us, and we'd appreciate to have the opportunity to have more details about your experience.Warm Regards,Palacio Solecio

10/10 優異

Johannes

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
EIn sehr schönes Hotel, sehr zentral gelegen. Parkhaus direkt in der Nähe. Super freundliches Personal und sehr schöne Atmospäre
於 2024 年 4 月住了 1 晚
Palacio Solecio 於 2024年4月23日的回應
Dear Johannes,Thank you very much for sharing your feedback with us regarding your recent stay at Palacio Solecio. We're delighted to learn that you found your experience at our hotel enjoyable.We do hope to have the opportunity to welcome you back.Warm regards,Palacio Solecio

10/10 優異

Barbara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
A very nice boutique hotel in the middle of all the attractions and dining.
於 2024 年 4 月住了 1 晚
Palacio Solecio 於 2024年4月23日的回應
Dear Barbara,Thank you very much for your kind comments and lovely review following your stay with us here at the Palacio Solecio.We hope to have the pleasure of welcoming you back again soon.Warm Regards,Palacio Solecio

10/10 優異

Gerald

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This may be the best hotel I have stayed in. The staff and service was back to the days where rooms were cleaned, towels were changed daily, the bed was turned down when you return after an evening out. The reception staff were very friendly and very efficient. The location was perfect in that everything we wanted was a walk away.
於 2024 年 4 月住了 6 晚
Palacio Solecio 於 2024年4月23日的回應
Dear Gerald,Thank you very much for your superb feeback regarding your recent stay here at Palacio Solecio.Ensuring excellent service and attention to detail are our utmost priorities, and were delighted to hear that we made your stay memorable.We appreciate your compliments towards our staff, and we'll be sure to share your kind words with them.We look forward to welcoming you again in the future!Kind Regards,Palacio Solecio

10/10 優異

Georgina

讚好:整潔度、職員與服務、設施服務和住宿狀況
It's a lovely hotel and the staff are attentive and courteous. The roof terrace bar was the reason I only gave 4 stars. They simply didn't know how to make a campari and orange. They used a whisky glace and filled it with ice without asking whether I wanted any. I asked them to remove the ice. I ended up with half a glass of orange juice with just a dribble of campari. They didn't even apologise and still charged the full price. Extraordinary. I ended up paying over €10 for half a small glass of orange juice.
於 2024 年 4 月住了 3 晚
Palacio Solecio 於 2024年4月23日的回應
Dear Georgina,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel lovely and our staff attentive and courteous.However, we are sorry to learn about the disappointing experience you had at our roof terrace bar. Rest assured, we will address this issue with our bar team, as we continuously strive to enhance our services and guest experiences.Georgina, we do appreciate you sharing your feedback with us and we sincerely hope to have the opportunity to welcome you back soon to Palacio Solecio, where we aim to exceed your expectations.Kind Regards,Palacio Solecio

10/10 優異

Ana

伴侶同遊
We loved the Hotel, very centric and beautiful place to stay!! Should be 5 Star ⭐️
於 2024 年 4 月住了 3 晚
Palacio Solecio 於 2024年4月20日的回應
Dear Ana, Thank you very much for sharing your experience at Palacio Solecio.We are glad to hear that you enjoyed your stay with us.We would be delighted to welcome you again.Yours sincerely,Palacio Solecio

10/10 優異

John

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful, stylish, hotel; extremely helpful staff; lovely food.
於 2024 年 4 月住了 3 晚
Palacio Solecio 於 2024年4月16日的回應
Dear John, Thank you very much for sharing your experience at our hotel and for your words of appreciation to our staff.We are delighted that you enjoyed your stay at Palacio Solecio and our Balausta restaurant.Yours sincerely,Palacio Solecio

10/10 優異

Iren

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great hotel in a good spot.
於 2024 年 4 月住了 4 晚
Palacio Solecio 於 2024年4月15日的回應
Dear Iren,Thank you for taking the time to leave us your comment. We are delighted to know you have a pleasant stay with us. Palacio Solecio enjoys a privilege location in town, giving the opportunity to our guests to explore the city, its cultural offer and cuisine, together with a unique accommodation t in a Palace with more than 250 years old. We look forward to welcoming you again soon. Kind regards,Palacio Solecio

10/10 優異

Valerie

讚好:整潔度和住宿狀況
不滿:職員與服務
I have not had any contact from the hotel in a week, despite their reassurance that they would contact me. I left an expensive dress and blouse in the wardrobe( by accident) and when I returned to collect my luggage from reception, I notified them of my error. They checked the empty room but within 4 hrs of me leaving them, they were gone… despite that the room was unoccupied( no new guests) and the house keeping had finished cleaning the room. Essentially my things have not been returned. The man on reception just smiled and shrugged- no eplanation. When I said that maybe they had been stolen, he just shrugged and smiled, again, then asked for my email!! Have they a thief who works at the hotel?
於 2024 年 4 月住了 1 晚

10/10 優異

Ilarie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
great
於 2024 年 4 月住了 2 晚
Palacio Solecio 於 2024年4月9日的回應
Dear Ilarie, Thank you very much for sharing your experience at Palacio Solecio.We are delighted that you enjoyed your stay with us. Warm Regards, Palacio Solecio Team

10/10 優異

Jason

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the room and mirrors in the property. The shower was great and the staff brought water and new towels everyday. The only thing I didn't like was that there is not many places to park in Malaga in general and not a place to park near the hotel. Even the taxis and ubers had difficulty bringing me back to the hotel. The navigation will lead you to a street that is closed on one side.
於 2024 年 4 月住了 5 晚
Palacio Solecio 於 2024年4月10日的回應
Dear Jason,Thank you for taking the time to share your feedback with us regarding your recent stay here at Palacio Solecio.We are delighted to hear that you enjoyed your stay with us. We sincerely apologize for any inconvenience you experienced regarding parking and navigation issues.It's always our aim to ensure our guests have a comfortable and enjoyable experience.We do hope the next time you are in the area you will consider staying with us again.Kind Regards,Palacio Solecio

8/10 不錯

Derek (Katy)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel is nice but it is situated in a pedestrian area so difficult to manage luggage between hotel and vehicle.
於 2024 年 3 月住了 2 晚
Palacio Solecio 於 2024年4月5日的回應
Dear Derek,Thank you very much for sharing your feedback with us regarding your recent stay at Palacio Solecio. We're thrilled to learn that you found your experience at our hotel enjoyable.We do hope to have the opportunity to welcome you back.Warm regards,Palacio Solecio

10/10 優異

Cornelis Antonie

讚好:整潔度、職員與服務和住宿狀況
Toplocatie in het centrum
於 2024 年 3 月住了 5 晚
Palacio Solecio 於 2024年4月3日的回應
Dear Cornelis Antonie,Thank you very much for your feedback following your recent stay at Palacio Solecio.And we look forward to welcoming you back soon.Kind regards,Palacio Solecio

10/10 優異

Adam (Roseville)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location in heart of old town Malaga. Great location to walk around. Tons of restaurants in area. Difficult to park so take a taxi. Staff is very friendly and helpful. Arranged taxi for early morning flight. Recommend the breakfast, fabulous.
於 2024 年 3 月住了 1 晚
Palacio Solecio 於 2024年4月10日的回應
Dear Addam,Thank you very much for your feedback regarding your recent stay here at Palacio Solecio.We're delighted to hear that you enjoyed the location of our hotel in the heart of old town Malaga and it's wonderful to know that our staff provided friendly and helpful service. Also we're thrilled that you enjoyed our breakfast offerings as well!.We hope to welcome you back in the future.Kind Regards,Palacio Solecio

10/10 優異

Kyron

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We spent a long weekend getaway here in March. The hotel boasts an ideal location, and despite our room across the street from the main building, we experienced no issues with noise. The attention to detail within the hotel is commendable, with no shortcuts taken in its design and amenities. While the room was compact, it was comfortable, and the bathroom was exceptionally well-appointed. The staff struck the perfect balance between being friendly, helpful, and respecting our privacy.
於 2024 年 3 月住了 3 晚
Palacio Solecio 於 2024年4月3日的回應
Dear Kyron,Thank you so much for sharing your wonderful feedback following your recent stay with us at Palacio Solecio.We're delighted to hear that you enjoyed your long weekend getaway in March and that our hotel's location suited your needs perfectly.Guest comfort is our top priority, and we're delighted to hear that we met your expectations in this regard.Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Warm regards,Palacio Solecio

10/10 優異

Richard

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very well located property right in the heart of Malaga you can go walking anywhere full of restaurants and plenty of places to go
於 2024 年 3 月住了 2 晚
Palacio Solecio 於 2024年3月29日的回應
Dear Richard, Thank you for your comments.The excellent location of Palacio Solecio allows our guests to enjoy the cultural and gastronomic offer of the centre of Malaga and we also offer a magnificent rest in an exclusive building.We look forward to welcoming you again in the near future.Warm Regards, Palacio Solecio

10/10 優異

Eric

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I know many people say this (myself included) in other contexts but this was more: The staff here was just fantastic -- helpful, informative and just good people.
於 2024 年 3 月住了 5 晚
Palacio Solecio 於 2024年3月25日的回應
Dear Eric,Thank you for taking the time to share your wonderful review following your recent stay at Palacio Solecio.We truly appreciate your kind words regarding our staff, and I will personally ensure that your compliments are passed on to the entire team.We look forward to the opportunity of welcoming you back to the hotel again soon.Best regards,Palacio Solecio

8/10 不錯

Kristina

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Jättebra läge, fina rum, trevlig personal, frukosten bra men absolut inte prisvärd.
於 2024 年 3 月住了 4 晚
Palacio Solecio 於 2024年3月25日的回應
Dear Kristina,Thank you for taking the time to share your feedback with us regarding your recent stay here at Palacio Solecio.We're delighted to hear that you enjoyed our location, comfortable rooms, and the service provided by our staff.It's always our aim to ensure our guests have a pleasant stay.And we do hope to have the pleasure of welcoming you back in the future.Warm regards,Palacio Solecio

10/10 優異

Cornelius (Millwood)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We are well-traveled folks. This hotel is exceptionally beautiful. Each room is an interior decoration gem. The restaurant’s chef also owns a Michelin star restaurant. The breakfast itself & the area are exceptional. Close to all attractions/shopping/restaurants /bars. Perfect and professional staff.
於 2024 年 3 月住了 3 晚
Palacio Solecio 於 2024年3月22日的回應
Dear Cornelius,Thank you for taking the time to share such a delightful review about your recent stay with us.We are delighted to hear that you enjoyed your time here and that Palacio Solecio team took such a good care of you. Providing exceptional customer service is at the heart of what we do, and it brings us great joy to know that we succeeded in making your stay memorable.We look forward the opportunity to welcome you back to Palacio Solecio soon.Warm regards,Palacio Solecio

10/10 優異

Vanessa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Palacio Solecio 於 2024年3月22日的回應
Dear Vanessa,Thank you very much for your review and rating following your recent stay.We look forward to welcoming you back in the not too distant future.Kind regards,Palacio Solecio

10/10 優異

Jose

於 2024 年 3 月住了 7 晚
Palacio Solecio 於 2024年4月5日的回應
Dear Jose,Thank you very much for your review and rating following your recent stay.We look forward to welcoming you back in the not too distant future.Kind regards,Palacio Solecio

10/10 優異

Peter

讚好:整潔度、職員與服務、設施服務和住宿狀況
Apart From the issue with my Tv in bedroom didn’t work, I rang reception and after some time I got changed to a different room . The rooms are spotless, modern and gorgeous .
於 2024 年 3 月住了 2 晚
Palacio Solecio 於 2024年3月16日的回應
Dear Peter,Thank you very much for sharing your feedback with us regarding your recent stay here at Palacio Solecio.We sincerely apologize for the inconvenience you experienced with the TV in your initial room, but we're delighted to hear that our team was able to promptly address the issue and relocate you to a different room ensuring you an enjoyable stay. We appreciate your kind words and hope to welcome you back very soon.Kind Regards,Palacio Solecio

8/10 不錯

Jeffrey

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel in a conveneint locaton, really helpful staff.
於 2024 年 3 月住了 4 晚
Palacio Solecio 於 2024年3月15日的回應
Dear Jeffrey,Thank you very much for your superb feedback following your recent stay at Palacio Solecio.We look forward to welcoming you back soon.Kind regards,Palacio Solecio

10/10 優異

Bruce

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed in a room in the “new section” of the hotel. It had a “new wood” smell, and everything was indeed crisp and new. The bed, the linens, everything was terrific.
於 2024 年 3 月住了 3 晚
Palacio Solecio 於 2024年3月10日的回應
Dear Bruce,Thank you very much for your lovely feedback of your recent stay here with us at Palacio Solecio. It is most appreciated and we are so pleased you had a great stay. We do hope to have the pleasure of welcoming you back soon.Kind regards,Palacio Solecio

10/10 優異

Ronald

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful, very comfortable room and nicely furnished common areas. Outstanding location in the historic center.
於 2024 年 3 月住了 2 晚
Palacio Solecio 於 2024年3月10日的回應
Dear Ronald,Thank you very much much for your lovely review, we are so pleased you had a great stay and we do hope to see you again soon. Kind regards,Palacio Solecio

10/10 優異

Patrick

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location, very nice property and PHENOMENAL staff…!!! We loved our stay..!!!
於 2024 年 3 月住了 6 晚
Palacio Solecio 於 2024年3月10日的回應
Dear Patrick,Thank you very much for your lovely feedback on your recent stay at Palacio Solecio, it is most appreciated and we are so pleased you had a great stay. We do hope we can welcome you back soon.Kind regards,Palacio Solecio

10/10 優異

Brian

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Good location Helpful staff Excellent surroundings Quality Building
於 2024 年 2 月住了 4 晚
Palacio Solecio 於 2024年3月10日的回應
Dear Brian,Thank you very much for your kind comments and lovely review following your stay with us here at the Palacio Solecio.We do really appreciate your feedback and we hope we can welcome you back soon. Kind RegardsPalacio Solecio

10/10 優異

Jorge Armando

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El hotel es muy bonito ! Lástima del restaurante que nos hizo esperar más de 1 hora para tomarnos la orden
於 2024 年 2 月住了 2 晚
Palacio Solecio 於 2024年3月10日的回應
Querido Sr. Armando,Agradecemos sinceramente sus amables palabras sobre nuestro hotel. A la vez, lamentamos profundamente escuchar sobre su experiencia en nuestro restaurante y le ofrecemos nuestras más sinceras disculpas.En el Palacio Solecio nos esforzamos constantemente por ofrecer un servicio excepcional en todas las áreas, y es desafortunado escuchar que no cumplimos con sus expectativas en esta ocasión. Sr. Armando, esperamos sinceramente tener la oportunidad de recibirlo nuevamente en nuestro hotel y demostrarle nuestro compromiso con su satisfacción total.Un saludo,Palacio Solecio

10/10 優異

Andre

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
J’y reviendrais sans problème.
於 2024 年 2 月住了 2 晚
Palacio Solecio 於 2024年3月2日的回應
Dear Andre,Thank you very much for your review and rating following your recent stay.We look forward to welcoming you back in the not too distant future.Kind Regards,Palacio Solecio

6/10 一般

Philip (Hillsboro)

伴侶同遊
讚好:整潔度和住宿狀況
This could be a much better hotel, but it suffers from staffing issues. Housekeeping never managed to get everything right, and one day didn’t even show up until after I called to complain after 4:30 pm. The breakfast food is good, but once again there are staff problems - many orders seem to get mislaid, we had to wait more than a half hour and reorder with the manager before we could get anything, and we saw other tables with the same problem. We would not stay here again.
於 2024 年 2 月住了 4 晚
Palacio Solecio 於 2024年3月10日的回應
Dear Philip,Thank you for taking the time to share your feedback with us regarding your recent stay here with us at Palacio Solecio.We are truly sorry to learn about the challenges you faced during your stay. Your experience does not reflect the high standards of service we strive to provide, and we apologize for any inconvenience this may have caused you.Please rest assured that your feedback is invaluable to us, and we will use it to implement necessary improvements.We sincerely hope that you will give us another opportunity to welcome you back soon. Warm regards,Palacio Solecio

10/10 優異

Michael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful rooms and very central location. It is in the heart of the city centre so you are aware of that around you but didn't find the surrounding life to be intrusive. We had a problem with a noisy neighbouring room and the staff handled it with panache and were so helpful. The hotel is beautiful and all the staff from front desk to restaurant to service staff are all so friendly and helpful which makes such a difference in this standard of hotel. For myself, I found the beds much too hard for me (although I suffer from sciatica). However I would stay here again in a heartbeat. It's a very special place
於 2024 年 2 月住了 3 晚
Palacio Solecio 於 2024年2月25日的回應
Dear Michael,Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed our beautiful rooms and appreciated our central location in the heart of the city center. We sincerely apologize for the inconvenience caused by the noisy neighboring room, but we're pleased to know that our staff handled the situation promptly and with the utmost professionalism. Your kind words regarding our team's friendliness and helpfulness are truly appreciated; we strive to make every guest feel welcomed and well taken care of.We look forward to welcoming you back again in the not too distant future.Warm Regards,Palacio Solecio

10/10 優異

Marit

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Palacio Solecio 於 2024年2月24日的回應
Dear Marit,Thank you very much for your review and rating following your recent stay.We look forward to welcoming you back in the not too distant future.Kind Regards,Palacio Solecio

8/10 不錯

Åshild Vølstad

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Palacio Solecio 於 2024年2月24日的回應
Dear Ashild,Thank you very much for your review and rating following your recent stay.We look forward to welcoming you back in the not too distant future.Kind Regards,Palacio Solecio

4/10 欠佳

真實旅客

於 2024 年 1 月住了 1 晚
Palacio Solecio 於 2024年2月24日的回應
Dear Guest,Thank you very much for your review and rating following your recent stay at Palacio Solecio. We appreciate your 4-star rating and would love to hear more details about your experience to better address any concerns you may have had. Your feedback is invaluable in helping us improve our services. We look forward to the opportunity to welcome you back and exceed your expectations on your next visit.Warm Regards,Palacio Solecio

2/10 很差

Peter

親子同遊
不滿:職員與服務和住宿狀況
Booked family room, was instead given 2 rooms Next 2 each other with no interlocking door. We have a 2 year old and 5 year old! Hotel threw us all in a double stead but refused to refund family room rate. Quite astonishing for a so called luxury hotel
於 2024 年 2 月住了 1 晚

8/10 不錯

Åke

讚好:住宿狀況和客房舒適度
Bra hotell överlag, men städningen var inte klar förrän sent på eftermiddagen.
於 2024 年 2 月住了 4 晚
Palacio Solecio 於 2024年2月16日的回應
Dear Ake,Thank you for taking the time to share your review.It is with a great regret that we learned of your disappointment regarding the timing of your room cleaning. Please accept our heartfelt apologies for any inconvenience this may have caused you.Our utmost priority is to ensure that all our guests receive exemplary service, and we deeply regret that we fell short of meeting your expectations on this occasion.We are committed to regaining your trust in our hotel and are determined to provide you with a more positive experience in the future.Kind RegardsPalacio Solecio

10/10 優異

Terri

於 2024 年 2 月住了 4 晚
Palacio Solecio 於 2024年2月15日的回應
Dear Terri,Thank you very much for your review and rating following your recent stay.We look forward to welcoming you back in the not too distant future.Kind Regards,Palacio Solecio

10/10 優異

Susan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 4 晚
Palacio Solecio 於 2024年2月14日的回應
Dear Susan,Thank you very much for your lovely feedback regarding your recent stay with us at Palacio Solecio.And of course we look forward to welcoming you back to the hotel soon.Kind Regards,Palacio Solecio

10/10 優異

Hsinmei

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly and personal services at the front desk and at breakfast. Excellent hot breakfast choices to order, tasty and high quality!
於 2024 年 2 月住了 3 晚
Palacio Solecio 於 2024年2月14日的回應
Dear Hsinmei,Thank you very much for your lovely feedback regarding your recent stay with us at Palacio Solecio.I am delighted to hear that you enjoyed your stay and that my team looked after you. I will pass your comments on to my full team, which will be greatly appreciated.We look forward to welcoming you back to the hotel soon.ind Regards,Palacio Solecio

10/10 優異

Ken

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Palacio Solecio occupies a beautiful building that has been refurbished to the highest standards. It has the feel of quality and luxury. The bedroom was a little disappointing - small with the very comfortable king bed taking up the vast majority of the room. There was only one chair that was difficult to manoevour owing to the lack of space. This was disappoinitng. The television chanels were also very limited with only two Englich language programmes available - both news and cutrrent affairs. Not a huge issue but in a hotel of this quality, this failed to meet expectations.
於 2024 年 2 月住了 4 晚
Palacio Solecio 於 2024年2月10日的回應
Dear Ken,Thank you for taking the time to provide us with your valuable feedback following your recent stay at Palacio Solecio.We are sincerely disappointed to hear that your experience with us did not meet your expectations. Please accept our sincerest apologies for any inconvenience or dissatisfaction you may have encountered during your time at our property. Delivering exceptional service and providing a comfortable environment for our guests are our top priorities.Your comments regarding the facilities and guest room have been noted, and we assure you that they will be shared with the relevant departments for immediate review and action. Constructive feedback such as yours is incredibly valuable to us as it enables us to pinpoint areas for improvement and ensure that we uphold the high standards that we strive for.We sincerely hope that you will grant us another opportunity to demonstrate the true essence of hospitality and to surpass your expectations. Thank you once again for your valuable feedback, and we look forward to the opportunity of welcoming you back to Palacio Solecio in the near future.Kind Regards,Palacio Solecio

10/10 優異

Catharina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Mooie kamer met lekker bed en douche
於 2024 年 2 月住了 2 晚
Palacio Solecio 於 2024年2月10日的回應
Dear Catharina, Thank you very much for your lovely feedback regarding your recent stay with us at Palacio Solecio.And of course we look forward to welcoming you back to the hotel soon.Kind Regards,Palacio Solecio